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do not open this image or a video. It is broken whether this file is damaged.

RESOLVED INCOMPLETE

Status

MailNews Core
Networking: IMAP
RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: mahesh, Unassigned)

Tracking

({perf})

1.8 Branch
x86
Windows Vista

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2010-02-15 [needs protocol log])

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
Build Identifier: 

Transmitted attachements disappears, and a message 
- do not open this image or a video. It is broken whether this file is damaged.-is displayed.
When I use Thunderbird, An email delays half day later and arrives or does not arrive.


Reproducible: Always
Hi,

you description is cryptic. Could you give us the version of thunderbird that exhibits your problem ?

ok so you are having issue with attachments :
 is it when you send or when you receive ?
 do you use pop or imap ?
 the delay is probably not due to thunderbird.
(Reporter)

Comment 2

9 years ago
The version of thunderbird is 2.0.0.21
I am having the issues with attachments, when I receive the mails.
I am using pop
The delay is in thunderbird and there is no delay with outlook.
It takes long time for me to open the mail.
(In reply to comment #2)

> It takes long time for me to open the mail.

could you save one of those emails that take a long time to open (save them as .eml) and then attach them to this bug (use the add attachment link above) ?
Component: General → Mail Window Front End
Keywords: perf
QA Contact: general → front-end
Version: unspecified → 2.0
(Reporter)

Comment 4

9 years ago
Ok I will send you the attachment shortly.
What about the attachments, which are not getting opened
(In reply to comment #4)
> Ok I will send you the attachment shortly.
> What about the attachments, which are not getting opened
That might be anoher issue - let treat one issue per bug please.
(Reporter)

Comment 6

9 years ago
Every mail, I open that is taking lots of time to open. The mail with attachments will not be visible when I click the attachments link, this will be mainly related to zip files.
Ok do you have an anti-virus running that scans emails ?
(Reporter)

Comment 8

9 years ago
Thanks for your support
I do not have any antivirus running.
Please look at the issues I am facing.>>>
I cannot open achments at Thunderbird. 
A message is displayed like "a file was broken".
The reception of the email delays for approximately 2 hours at Thunderbird.
How to connect: IMAPS

It is very urgent
(Reporter)

Comment 9

9 years ago
Can you please look at my issues, as I cannot go farward using Thunderbird
Severity: normal → critical
(In reply to comment #9)
> Can you please look at my issues, as I cannot go farward using Thunderbird

We are. 

can you follow the instructions at https://wiki.mozilla.org/MailNews:Logging and provide a imap log and attach it to this bug ?

Moving to impa to get a few more pair of eyes.
Component: Mail Window Front End → Networking: IMAP
Product: Thunderbird → MailNews Core
QA Contact: front-end → networking.imap
Version: 2.0 → unspecified

Comment 11

9 years ago
In comment #2 you're using POP, but comment #8 you're using IMAP. Which is it?

Comment 12

9 years ago
Thunderbird never adds any "do not open this image or a video...." message so either the sending server or receiving server is adding it.

Try sending yourself an email with attachments...
Severity: critical → major
Whiteboard: [needs protocol log]
Version: unspecified → 1.8 Branch
mahesh, need your feedback to move this bug forward
Severity: major → normal
Whiteboard: [needs protocol log] → closeme 2010-02-15 [needs protocol log]
feel free to reopen. for now...
=> incomplete
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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