494331 - Crash (Pure Virtual Function Call) when saving or extracting a zip file

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ernie_Kaz]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 1.1.4322)

Firefox abends with message:

Microsoft Visual C++ Runtime Library

Program: C:\Program Files\Mozilla Firefox\firefox.exe

R6025
 - Pure Virtual Function Call

- - - - - - 

Operating System:  Windows XP Media Center Edition Service Pack 3 (build 2600) 

Firefox: Mozilla Corporation - Firefox Version 3.0.10

- - - - - -

I have two Philips DVD players: model DVP5992/37 and model DVP3040/37.

On site www.philips.com/support I was in the support section trying to download software /
firmware updates. Files 
DVP5992_37_FUS_AEN.ZIP and 
DVP3040_37_FUS_AEN.ZIP.
When I clicked "I accept" to the EULA, I could not save the file. When I clicked to "unzip the
file to" Firefox abended. 

This happened each time I tried.

[e-mail]   21 May 2009 at 21:00.

Reproducible: Always

Steps to Reproduce:
1.See details above
2.
3.
Actual Results:  
Problem may be in MS C++.

Expected Results:  
Firefox hangs. PC must be restarted.

I also could not save PDF files containing Release notes. I will report this problem to Philips.

Thanks in advance, FIRST Firefox abend in over five years of use.

Good work.

Ernie

Comment 1

[Matthias Versen [:Matti]]

Which Plugins are installed ?
(open about:plugins as URL)

Comment 2

[timeless]

https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

when you get the dialog, please attach windbg, follow the instructions in the url, and use "~* kp", attach the output from that here.

Comment 3

[Jesse Ruderman on Windows]

Ernie, are you still seeing this in Firefox 3.5?  If you are, can you paste a crash ID from about:crashes, or get a stack trace using timeless's directions?

Comment 4

[Jesse Ruderman on Windows]

And where did you see "unzip the file to"?  Firefox does not contain that string.  Maybe a Firefox extension adds that feature?