Closed Bug 494719 Opened 17 years ago Closed 16 years ago

Mail report arrival 16 but 0nly 14 emails arrive. See the in coming mail headings. Go to open & answer mail and it is not there.

Categories

(Thunderbird :: Message Reader UI, defect)

Product:
Thunderbird
Component:
Message Reader UI
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: psycnurs, Unassigned)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 Build Identifier: Mozilla/5.0(Windows;U;rv.1.9.0.10) Gecko/2009042316Firefox/3.0.10 I can see the number of emails arriving. If I am writing a message I finish. Then go to new mail. 1. The count is not the same (16 got 14). 2. Saw headings of new mail but when I go to open one I need to answer it is not there. Reports from colleagues is that they sent mail. I saw the heading...then it vanished. I went to Earthlink and (with assistance)opened 160 spam mail. The New mail I was searching for was not in the folder. I have run AVG and other programs. Problem was not detected. Reproducible: Sometimes Steps to Reproduce: 1.Watch new mail count. record count. Missing number goes from 0 to 4-5. 2.Ask for mail to be resent. Sometimes it arrives. 3.No pattern. Actual Results: Can not find reason or pattern Expected Results: All email I see arriving in the window, should arrive and not disappear. I am loosing renters for my summer cottage and loosing income that I need to keep the cottage.
Sue, which Thunderbird version are you using? Are you on IMAP or POP3? Can you please also provide a protocol log? ( https://wiki.mozilla.org/MailNews:Logging )
Sue, is this a new thunderbird installation, or an update? (in other words, what has changed?) this sounds like antivirus software affecting folder. try turning off antivirus SW see http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software http://kb.mozillazine.org/Thunderbird_:_Issues_:_Disappearing_mail http://kb.mozillazine.org/Antivirus_software
Sue, can you reply to comment #1 and comment #2, please?
From private mail: >On 28/07/2009 17.53, Sue Scipione wrote: >I don't know how or why or who or what fixed the problem..... I just know it is >fixed. >Thank you, >Sue Scipione Thanks Sue for feedback.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
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