495268 - Email Copy After Registration

Status: VERIFIED FIXED

(Websites Graveyard :: mozillaservice.org, defect)

Description

[Jane Finette]

After I have hit the submit button when creating a new account, I immediately get sent to the homepage. That's a bit of a shock! 

I think we need a thank you for registering page. I will work on the text for that.

Comment 1

[Jane Finette]

Attached are 2 versions of the "Thank you for Registering" Page 

1) For those who registered as a 'Volunteer' and 2) for those who registered that they "need help'.

Comment 2

[Jane Finette]

Attachment: Thank you for registering - Volunteer Page

Comment 3

[Jane Finette]

Attachment: Thank you for registering - Need Help

Comment 4

[Jane Finette]

We may also want to send an email to that person? 

If so - some text is also attached. 

We would need to set up an email address for this function. NB: For Download Day we actually used admin@spreadfirefox ...

Lastly, I'm not sure how we would handle anyone who wants to unsubscribe from emails about Mozilla Service Week. In the ToS, one has usually agree to recieve emails about the account one has signed up for (otherwise, how could we communicate?)... but it is usual practise to offer an unsubscribe for more promotional type emails. Ideas?

Thanks
Jane

Comment 5

[Jane Finette]

Attachment: Thank you for registering - Volunteer EMAIL copy

Comment 6

[Jane Finette]

Attachment: Thank you for registering - Need Help EMAIL copy

Comment 7

[Austin King [:ozten]]

(In reply to comment #1)
Regarding the copy in Documents
New Register Thank You ...

Do we want to skip the thank you page, depending on what the user was doing before they were forced to login/register?

Example:
I click "Tell us what your planning"
I'm forced to create an account
I could go directly to the tell_us/your_pledges instead of a thank you page.

Comment 8

[Austin King [:ozten]]

(In reply to comment #6)
I don't want to put the user's password in the email.
They can use Forgot Your Password, if they need to later.

Comment 9

[Austin King [:ozten]]

(In reply to comment #4)
We have email opt in during account creation flow.

This is a welcome email, confirming account creation.

Let's not put in an unsubscribe link, until it is an email generated and sent based on their opt-in preference.

Ideally we would build out an account page, but we can have a simple link that unsubscribes them like you've specified in the copy.

Comment 10

[Jane Finette]

(In reply to comment #7)
> (In reply to comment #1)
> Regarding the copy in Documents
> New Register Thank You ...
> 
> Do we want to skip the thank you page, depending on what the user was doing
> before they were forced to login/register?
> 
> Example:
> I click "Tell us what your planning"
> I'm forced to create an account
> I could go directly to the tell_us/your_pledges instead of a thank you page.


k - thanks Austin. 

I would suggest: 

i) NEW REGISTER from homepage 
ii) FORCED TO REGISTER from Tell us your story
iii) LOG IN 

should ALL go straight away to: http://stage.ozten.com/tell_us/your_pledges/en_US  and no thank you page is displayed. However in the case of: 

i) NEW REGISTER from homepage 
ii) FORCED TO REGISTER from Tell us your story

a "Thank you EMAIL" is still sent out. We can use the attached text for emails, minus the password.

Comment 11

[Jane Finette]

(In reply to comment #9)
> (In reply to comment #4)
> We have email opt in during account creation flow.
> 
> This is a welcome email, confirming account creation.
> 
> Let's not put in an unsubscribe link, until it is an email generated and sent
> based on their opt-in preference.
> 
> Ideally we would build out an account page, but we can have a simple link that
> unsubscribes them like you've specified in the copy.

The "email opt in during account creation flow" - is actually to recieve updates on Mozilla (which I had seen as these folks would like to get more information from Mozilla on other Mozilla topics. 

Agreed it would be nice to have an account page -- but I'm trying to see where it would make sense to have this right now... and struggling. Do you have any thoughts Austin? For now, happy that we include the unsubscribe in a promotional email footer for now. Okay?

Comment 12

[Austin King [:ozten]]

Comment on attachment 380414 [details]
Thank you for registering - Volunteer Page 

Marking obsolete per comments

Comment 13

[Austin King [:ozten]]

Comment on attachment 380415 [details]
Thank you for registering - Need Help

Marking obsolete per comments

Comment 14

[Austin King [:ozten]]

Hi Jane,
These are plain text emails.

How do you want the linking style?

Example:
You can find more on how to list your needs by visiting the 'I Need Help' section, (URL to http://stage.ozten.com/learn_more/get_help/en_US) there you can find some great ideas and suggestions on how to find a volunteer.

Here are two options...
a)
copy ...
You can find more on how to list your needs by visiting the 'I Need Help' [1] section, there you can find some great ideas and suggestions on how to find a volunteer.
more copy....
[1] http://stage.ozten.com/learn_more/get_help/en_US

b)
You can find more on how to list your needs by visiting http://stage.ozten.com/learn_more/get_help/en_US, there you can find some great ideas and suggestions on how to find a volunteer.

Comment 15

[Jane Finette]

hey Austin 

as these are plain text emails -- we need to go with option b). 

thanks

Comment 16

[Austin King [:ozten]]

Updated copy.

Test Views:
http://mozillaservice.stage.mozilla.com/auth/test_welcome_email/V
http://mozillaservice.stage.mozilla.com/auth/test_welcome_email/O

Comment 17

[Jane Finette]

Austin, I am sorry for these changes... I saw there was a minor error in one, and we needed to add a login url to the other. 


**** email/v

http://mozillaservice.stage.mozilla.com/auth/test_welcome_email/V

Old Copy:

Dear John Doe,

We are delighted to let you know, your Mozilla Service Week account has been successfully created.                               
                               
Please login into your account at any time to add, or update your Mozilla Week Service projects. In your account, you can also add the number of volunteer hours you wish to donate

Over the coming weeks we will update you on progress, ready for the grand Mozilla Service Week happening September 14 - 21, 2009.

You can find more on taking part by visiting http://mozillaservice.stage.mozilla.com/learn_more/volunteer/en_US there you can find some great ideas and suggestions on how to volunteer.

If you already have a project in mind, please tell us what you are planning now! (url to: tell us about your project page) We are excited to hear all about your plans to make a difference in your local community.

We are looking forward to making a difference together!

	- Mozilla Service team

Be the Difference - http://mozillaservice.stage.mozilla.com


NEW Copy:


Dear John Doe,

We are delighted to let you know, your Mozilla Service Week account has been successfully created.                               
                               
Please login into your account at any time to add, or update your Mozilla Week Service projects. In your account, you can also pledge the number of volunteer hours you wish to donate.

Over the coming weeks we will update you on progress, ready for the grand Mozilla Service Week happening September 14 - 21, 2009.

You can find more on taking part by visiting http://mozillaservice.stage.mozilla.com/learn_more/volunteer/en_US there you can find some great ideas and suggestions on how to volunteer.

If you already have a project in mind, please tell us what you are planning and donate your hours now at http://mozillaservice.stage.mozilla.com/tell_us/your_stories/en_US - we are excited to hear all about your plans to make a difference in your local community.

We are looking forward to making a difference together!

	- Mozilla Service team

Be the Difference - http://mozillaservice.stage.mozilla.com



*** email/O

http://mozillaservice.stage.mozilla.com/auth/test_welcome_email/O

Old Copy:

Dear John Doe,

We are delighted to let you know, your Mozilla Service Week account has been successfully created.                               
                               
Please login into your account at any time to add, or update your Mozilla Week Service projects.

Over the coming weeks we will update you on progress, ready for the grand Mozilla Service Week happening September 14 - 21, 2009.

You can find more on how to list your needs by visiting http://mozillaservice.stage.mozilla.com/learn_more/get_help/en_US there you can find some great ideas and suggestions on how to find a volunteer.

We are looking forward to help make a personal difference in your world.

	- Mozilla Service team

Be the Difference - http://mozillaservice.stage.mozilla.com

NEW Copy:

Dear John Doe,

We are delighted to let you know, your Mozilla Service Week account has been successfully created.                               
                               
Please login into your account at any time to add, or update your Mozilla Week Service projects at http://mozillaservice.stage.mozilla.com/auth/login/en_US

Over the coming weeks we will update you on progress, ready for the grand Mozilla Service Week happening September 14 - 21, 2009.

You can find more on how to list your needs by visiting http://mozillaservice.stage.mozilla.com/learn_more/get_help/en_US there you can find some great ideas and suggestions on how to find a volunteer.

We are looking forward to help make a personal difference in your world.

	- Mozilla Service team

Be the Difference - http://mozillaservice.stage.mozilla.com

Comment 18

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED -- we've reviewed this and tweaked it additionally over in bug 497042 and bug 498006.