495926 - garbled printout for Courier, only Windows

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Peter]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.10) Gecko/2009042513 Ubuntu/8.04 (hardy) Firefox/3.0.10
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.10) Gecko/2009042513 Ubuntu/8.04 (hardy) Firefox/3.0.10

A webpage which contain the following style:
font-family:Courier,Helvetica;
is displayed fine. However, when printing it under Windows XP, the printout is garbled. (Under Linux the printout is fine). I have tested this with Firefox 3.0.10 as well with 3.5 Beta 4.
If the webpage is changed to 
font-family:Courier new,Helvetica; 
the printout under Windows is working.


Reproducible: Always

Comment 1

[John Littleton]

Printing with CutePDF as the print driver exhibits similar behavior (Windows XP SP3). 

Apparently, FF 2.0.0.20 and FF 3.5 do not render fonts the same way. Under FF 2.0.0.20, printing an html document containing Courier, Helvetica and Helvetica-Bold fonts generates a PDF where CutePDF substitutes CourierStd, ArialMT and Arial-BoldMT. When printing the very same html document from Firefox 3.5, CutePDF substitutes two True Type custom fonts (TTE109B009t00, TTE1997920t00). In testing with other documents, I also discovered FF 3.5 now converts the Courier font to a graphic image of the original text. Firefox 2.0.0.20 does not exhibit this behavior. The result is that CutePDF generates a significantly larger PDF when used with Firefox 3.5,

Comment 2

[Donald Sipe]

This is a MAJOR issues for corporate users who use Zimbra on FF 3+ (Win XP).  Zimbra uses Courier as its mono-spaced font for emails.  When these users go to print their emails they get a garbled mess.

Please prioritize this bug.

Comment 3

[Christian Ertl]

Attachment: Testcase that prints wrongly

Comment 4

[Christian Ertl]

Attachment: Result of printing the testcase to XPS

It doesn't happen when using Courier New, but with Courier.

Comment 6

[Daniel Holbert [:dholbert]]

IIUC, this is *not* a duplicate of bug 436788.

Both are bugs with Courier that don't happen with Courier New, but they manifest differently.

In the case of bug 436788, only a single special character ("Š") is printed incorrectly -- whereas in this bug, *all* characters print incorrectly.

Comment 8

[Ant]

(In reply to comment #7)
> *** Bug 453407 has been marked as a duplicate of this bug. ***

Please kindly let me know if this needs to be tested with http://webmail.earthlink.net due to https://bugzilla.mozilla.org/show_bug.cgi?id=453407 and https://bugzilla.mozilla.org/show_bug.cgi?id=554858 ... :)

Comment 9

[Daniel Holbert [:dholbert]]

Once this is fixed, that would be appreciated.

Comment 10

[u285178]

(In reply to comment #9)
> Once this is fixed, that would be appreciated.

The attachment at bug 454532 comment 84 contains a fix for this bug.

Comment 11

[Hillary]

Still having the problem.
Didn't get fixed here!

Comment 12

[Daniel Holbert [:dholbert]]

No one said this was fixed yet -- Adrian just said that there was a potential fix posted, over on the other bug.

It looks like Adrian posted an updated version of that patch in bug 454532 comment 125, and it's awaiting review.  Hopefully it can land on trunk soon (at which point it'll hit a Firefox release after ~12 weeks)

Comment 13

[Hillary]

Glad its still open. 
My latest printout-- from Delta about a ticket schedule is worse than ever

Comment 14

[Daniel Holbert [:dholbert]]

A version of the fix that I was referring to in Comment 12 has recently landed on our Development trunk, available at http://nightly.mozilla.org/  (see bug 454532 comment 128).

Hopefully that fixes the problem that Hillary's hitting.

Hillary (or others hitting this bug): if you're willing to test a Nightly development version of Firefox, it'd be useful if you could confirm whether that patch fixes this for you.

(You may want to create a new profile first (and set it as default for the duration of your Nightly testing), since occasionally there can be problems from switching back and forth between different browser versions with the same Firefox profile.   Instructions on how to do that are available here:   http://support.mozilla.com/en-US/kb/Managing-profiles )

Comment 15

[Wayne Mery (:wsmwk)]

I'm not seeing a pro blem when using current nightly

Comment 16

[Ant]

I haven't seen this issue (https://bugzilla.mozilla.org/show_bug.cgi?id=554858) in EarthLink's webmail for a while for others and me in both SeaMonkey v2.26.1 (and lower, not using the newer versions due to other issues) and the newer Firefox versions.