496588 - Provide support documentation for Bug 430021

Status: VERIFIED WONTFIX

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Tanner M. Young [:tmyoung]]

Create documentation for resolving Bug 430021 and its duplicate, Bug 491175, as requested in these comments: https://bugzilla.mozilla.org/show_bug.cgi?id=491175#c5 and https://bugzilla.mozilla.org/show_bug.cgi?id=430021#c34.

Comment 1

[Chris Ilias [:cilias]]

If I understand the comments correctly, the fix is to clear cookies. Is this article what you're looking for:
<https://support.mozilla.com/en-US/kb/Cannot+log+in+to+websites>

Or do we need something more specific? The article has a gmail tag, and is the second result when searching for "gmail"
<https://support.mozilla.com/tiki-newsearch.php?locale=en-US&q=gmail&sa=>

Comment 2

[[:Cww]]

http://support.mozilla.com/en-US/kb/The+page+is+not+redirecting+properly already addresses the "allow cookies" step.

Comment 3

[[:Cww]]

WONTFIX since allowing cookies is the appropriate solution to this issue and that's covered in both <https://support.mozilla.com/en-US/kb/Cannot+log+in+to+websites> and <http://support.mozilla.com/en-US/kb/The+page+is+not+redirecting+properly>

Comment 4

[Tanner M. Young [:tmyoung]]

Verifying resolution.