497357 - Printing ignores "Collate" option

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[jessestrachman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10

This may be a problem with my printer driver, but it doesn't seem to happen with any other program. I'm using an HP P3005dn printer.

Reproducible: Always

Steps to Reproduce:
1. Select File -> Print (or press Ctrl+P, etc.)
2. Select Collate (in the Number of copies window)
3. Print the page

The output will not be Collated

1. Select File -> Print (or press Ctrl+P, etc.)
2. UN-Select Collate (in the Number of copies window)
3. Print the page

The output will not be collated (this is expected).
Actual Results:  
No matter which option you select, the output is not collated.

Expected Results:  
If you have "Collate" selected, the output should be collated.

This MAY be due to the HP printer driver.

Comment 1

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.11 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 2

[jessestrachman]

Hard to say. I no longer have that printer nor that driver installed, so I cannot test it. I was able to get some strange behavior with other printers, but not this problem specifically. For now at least, you can go ahead and close this bug; if I can reliably duplicate these new problems that I'm seeing, I'll write up another bug (or bugs). Thanks for your attention to this.

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.