497532 - UI delays when incoming mail marked return receipt with "notify sender" flag set

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Valentin Konovalov]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; ru; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Build Identifier: Thunderbird 2.0.0.21 (20090302)

Every time I try to read a letter with "notify sender" flag sat, I see an unresponsible dialog window "Do you wish notify the sender...?". I have to kill Thinderbird via Ctrl-Alt-Del->Task manager.

Some details: I read it in shared folders, I don't know, does it reproduce in Inbox folder.

A last affected mail was written in Microsoft Office Outlook 11.

Reproducible: Always

Steps to Reproduce:
1. Try to read a letter with notify sender flag sat
2. Observe dialog window "Do you wish notify the sender...?"
3. Note the freeze
Actual Results:  
Thunderbird becomes totally unresponsible, I have to kill it.

Expected Results:  
It should not freeze.

1. I read it in shared folders
2. Last affected email was written in Microsoft Office Outlook 11
3. UPD!!! I installed russian version of thunderburd and bug gone!

Comment 1

[Ludovic Hirlimann [:Usul]]

What version of TB was affected ? DO you have extension installed ? Themes installed.

does 
>3. UPD!!! I installed russian version of thunderburd and bug gone! 

means it's fixed for you ? If so why are you raising the bug ?

Comment 2

[Valentin Konovalov]

Version 2.0.0.21, no themes, one corporate plugin (does not affect the issue)

Nope, still not fixed. Right after reinstall, there were no freeze. I closed and reopened TB and the issue comes back.

Comment 3

[Ludovic Hirlimann [:Usul]]

Anything in Tools -> Error console ?

Comment 4

[Valentin Konovalov]

Console is clean. After I've read the email, I can not open it.

Comment 5

[Valentin Konovalov]

I saved the letter as eml file, than tried to open it - no problem occured.

Comment 6

[[:Aureliano Buendía]]

Valentin have you also try in safe-mode?

Comment 7

[Valentin Konovalov]

What is safe-mode? I have to reboot windows in safe mode?

Comment 8

[[:Aureliano Buendía]]

(In reply to comment #7)
> What is safe-mode? I have to reboot windows in safe mode?
No I refer to TB safe-mode: see here http://kb.mozillazine.org/Safe_mode

Comment 9

[Wayne Mery (:wsmwk)]

duplicate?

(please give keyword(s), severity, etc appropriate to bug description, even unconfirmed bugs, so they can be properly searched, etc)

Comment 10

[Wayne Mery (:wsmwk)]

sound familiar? I thought we had a bug in this area, but I'm not finding

Valentin, possible for you to try version 3?

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to comment #10)
> sound familiar? I thought we had a bug in this area, but I'm not finding

forgot to mention Bug 444588 Certain e-mails hangs thunderbird - return-receipt suspected, but I'm not certain that's the bug I was thinking about, and I don't see a suspect in open bugs https://bugzilla.mozilla.org/buglist.cgi?short_desc=return%20receipt;bug_severity=critical;bug_severity=major;bug_severity=normal;resolution=---;query_format=advanced;short_desc_type=allwordssubstr;product=MailNews%20Core;product=Thunderbird

Comment 12

[Wayne Mery (:wsmwk)]

Valentin, 
can you get a _hang_ stacktrace and smtp log?
 https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
 https://wiki.mozilla.org/MailNews:Logging

Comment 13

[[:Aureliano Buendía]]

Valentin please, could answer to comment #8 and comment #12?

This issue is still here for you?

Comment 14

[Valentin Konovalov]

Sorry, I switched that option OFF and forgot where it was. Now tryed to switch it on and check it not in a IMAP common folder, but in inbox. No freeze occured in the new version (3.0.5). 

But this version was absolutely FREEEEEEEEEZING AND SSSSLLLOOOOOW until I switched inlined search indexing OFF. Now it freezes only every ~10 minutes while tryes to show a popup like "You have an 1200 new emails in your 70 folders". Thank you, I know, that there are many users which writes to support (many-many thouthands) and many colleguas, which talks and works in that folders.

Comment 15

[Valentin Konovalov]

btw, is it possible to leave notifying of new email only for inbox folder?

Comment 16

[[:Aureliano Buendía]]

(In reply to comment #15)
> btw, is it possible to leave notifying of new email only for inbox folder?

see bug #11040

Comment 17

[Wayne Mery (:wsmwk)]

time to move to v3.1.
Also, please follow the instructions of https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Comment 18

[Wayne Mery (:wsmwk)]

(In reply to comment #14)
> in the new version (3.0.5). 
> 
> But this version was absolutely FREEEEEEEEEZING AND SSSSLLLOOOOOW until I
> switched inlined search indexing OFF. Now it freezes only every ~10 minutes
> while tryes to show a popup like "You have an 1200 new emails in your 70
> folders".

does that problem occur in version 3.1?
and if it does, does the problem go away when you disable pop up using Tools|options|general| uncheck Show alert...

Comment 19

[Valentin Konovalov]

 Valentin Konovalov      2010-06-24 08:15:37 PDT

Sorry, I switched that option OFF and forgot where it was. Now tryed to switch
it on and check it not in a IMAP common folder, but in inbox. No freeze occured
in the new version (3.0.5).

Comment 20

[Valentin Konovalov]

Oh, you are about freezing while checking my shared folders? Yes, there are no changes. While scanning new emails all (thunderbird and the whole PC) are totally frozen for several seconds. I will check the option

Comment 21

[Valentin Konovalov]

Done - seems switching off that notification solves the problem. As a next step it would be nice to notify me about new letter in inbox (AND ONLY IN INBOX)

Comment 22

[Wayne Mery (:wsmwk)]

please test with version 3.1. and if you can reproduce, a stacktrace may be useful.