UI delays when incoming mail marked return receipt with "notify sender" flag set

RESOLVED INCOMPLETE

Status

RESOLVED INCOMPLETE
10 years ago
8 years ago

People

(Reporter: valle.ketsujin, Unassigned)

Tracking

({perf, stackwanted})

x86
Windows XP
perf, stackwanted

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [needs v3.1 test][needs stacktrace or profile])

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; ru; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Build Identifier: Thunderbird 2.0.0.21 (20090302)

Every time I try to read a letter with "notify sender" flag sat, I see an unresponsible dialog window "Do you wish notify the sender...?". I have to kill Thinderbird via Ctrl-Alt-Del->Task manager.

Some details: I read it in shared folders, I don't know, does it reproduce in Inbox folder.

A last affected mail was written in Microsoft Office Outlook 11.

Reproducible: Always

Steps to Reproduce:
1. Try to read a letter with notify sender flag sat
2. Observe dialog window "Do you wish notify the sender...?"
3. Note the freeze
Actual Results:  
Thunderbird becomes totally unresponsible, I have to kill it.

Expected Results:  
It should not freeze.

1. I read it in shared folders
2. Last affected email was written in Microsoft Office Outlook 11
3. UPD!!! I installed russian version of thunderburd and bug gone!
What version of TB was affected ? DO you have extension installed ? Themes installed.

does 
>3. UPD!!! I installed russian version of thunderburd and bug gone! 

means it's fixed for you ? If so why are you raising the bug ?
(Reporter)

Comment 2

10 years ago
Version 2.0.0.21, no themes, one corporate plugin (does not affect the issue)

Nope, still not fixed. Right after reinstall, there were no freeze. I closed and reopened TB and the issue comes back.
Anything in Tools -> Error console ?
(Reporter)

Comment 4

10 years ago
Console is clean. After I've read the email, I can not open it.
(Reporter)

Comment 5

10 years ago
I saved the letter as eml file, than tried to open it - no problem occured.
Valentin have you also try in safe-mode?
(Reporter)

Comment 7

9 years ago
What is safe-mode? I have to reboot windows in safe mode?
(In reply to comment #7)
> What is safe-mode? I have to reboot windows in safe mode?
No I refer to TB safe-mode: see here http://kb.mozillazine.org/Safe_mode

Comment 9

9 years ago
duplicate?

(please give keyword(s), severity, etc appropriate to bug description, even unconfirmed bugs, so they can be properly searched, etc)
Severity: normal → critical
Keywords: hang
Summary: freeze on incoming mail with "notify sender" flag sat → freeze on incoming mail with "notify sender" flag set

Comment 10

9 years ago
sound familiar? I thought we had a bug in this area, but I'm not finding

Valentin, possible for you to try version 3?
Keywords: perf

Comment 11

9 years ago
(In reply to comment #10)
> sound familiar? I thought we had a bug in this area, but I'm not finding

forgot to mention Bug 444588 Certain e-mails hangs thunderbird - return-receipt suspected, but I'm not certain that's the bug I was thinking about, and I don't see a suspect in open bugs https://bugzilla.mozilla.org/buglist.cgi?short_desc=return%20receipt;bug_severity=critical;bug_severity=major;bug_severity=normal;resolution=---;query_format=advanced;short_desc_type=allwordssubstr;product=MailNews%20Core;product=Thunderbird
Summary: freeze on incoming mail with "notify sender" flag set → freeze on incoming mail marked return receipt with "notify sender" flag set
Version: unspecified → 2.0

Comment 12

9 years ago
Valentin, 
can you get a _hang_ stacktrace and smtp log?
 https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
 https://wiki.mozilla.org/MailNews:Logging
Keywords: perf → stackwanted
Valentin please, could answer to comment #8 and comment #12?

This issue is still here for you?
Whiteboard: closeme 2010-07-05
(Reporter)

Comment 14

8 years ago
Sorry, I switched that option OFF and forgot where it was. Now tryed to switch it on and check it not in a IMAP common folder, but in inbox. No freeze occured in the new version (3.0.5). 

But this version was absolutely FREEEEEEEEEZING AND SSSSLLLOOOOOW until I switched inlined search indexing OFF. Now it freezes only every ~10 minutes while tryes to show a popup like "You have an 1200 new emails in your 70 folders". Thank you, I know, that there are many users which writes to support (many-many thouthands) and many colleguas, which talks and works in that folders.
(Reporter)

Comment 15

8 years ago
btw, is it possible to leave notifying of new email only for inbox folder?
(In reply to comment #15)
> btw, is it possible to leave notifying of new email only for inbox folder?

see bug #11040
Whiteboard: closeme 2010-07-05

Comment 17

8 years ago
time to move to v3.1.
Also, please follow the instructions of https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Comment 18

8 years ago
(In reply to comment #14)
> in the new version (3.0.5). 
> 
> But this version was absolutely FREEEEEEEEEZING AND SSSSLLLOOOOOW until I
> switched inlined search indexing OFF. Now it freezes only every ~10 minutes
> while tryes to show a popup like "You have an 1200 new emails in your 70
> folders".

does that problem occur in version 3.1?
and if it does, does the problem go away when you disable pop up using Tools|options|general| uncheck Show alert...
Whiteboard: closeme 2010-10-15
(Reporter)

Comment 19

8 years ago
 Valentin Konovalov      2010-06-24 08:15:37 PDT

Sorry, I switched that option OFF and forgot where it was. Now tryed to switch
it on and check it not in a IMAP common folder, but in inbox. No freeze occured
in the new version (3.0.5).
(Reporter)

Comment 20

8 years ago
Oh, you are about freezing while checking my shared folders? Yes, there are no changes. While scanning new emails all (thunderbird and the whole PC) are totally frozen for several seconds. I will check the option
(Reporter)

Comment 21

8 years ago
Done - seems switching off that notification solves the problem. As a next step it would be nice to notify me about new letter in inbox (AND ONLY IN INBOX)

Comment 22

8 years ago
please test with version 3.1. and if you can reproduce, a stacktrace may be useful.
Severity: critical → normal
Keywords: hang → perf
Summary: freeze on incoming mail marked return receipt with "notify sender" flag set → UI delays when incoming mail marked return receipt with "notify sender" flag set
Whiteboard: closeme 2010-10-15
Version: 2.0 → 3.0

Updated

8 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [needs v3.1 test][needs stacktrace or profile]
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