498796 - Argonne National Laboratory NDT server website crashed Firefox

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Andy Wozniak]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b99) Gecko/20090605 Firefox/3.5b99
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b99) Gecko/20090605 Firefox/3.5b99

Site will not connect/open. It simply crashes FF.

Reproducible: Always

Steps to Reproduce:
1. URL http://ndt.anl.gov
2. enter
3. crash
Actual Results:  
Firefox crashes/closes

Expected Results:  
Expedt to connect to website without crash.

Comment 1

[timeless]

please load about:plugins and copy your java plugin bits, you can use tools>addons>plugins to disable java, the crash should go away.

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Andy Wozniak]

Thanks for the tip. But this is NOT an acceptable solution for sites that may not work nicely with JAVA.

I'm sure that we have the technology to develop a simple method for detecting and warning the user about problematic sites without crashing - instead of asking the user to disable JAVA before visiting a site.

Comment 3

[Kevin Brosnan]

works for me - Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1) Gecko/20090616 Firefox/3.5

Make sure you are running the latest version of Java, v6 u14. You can check at http://java.com/en/download/installed.jsp?detect=jre&try=1

If you need additional help with your computer's Java the support forums maybe of help http://support.mozilla.com/tiki-view_forum.php?forumId=1&openpost=1 This is likely to be an issue that is local to your computer.

Comment 4

[Andy Wozniak]

Verified that latest version is installed.

Congratulations!
You have the recommended Java installed (Version 6 Update 14).

Kevin mentions that LInux does not exhibit this problem. My system is running windows xp.

Comment 5

[timeless]

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 6

[Daniel Veditz [:dveditz]]

(In reply to comment #2)
> Thanks for the tip. But this is NOT an acceptable solution for sites that may
> not work nicely with JAVA.

It wasn't a "solution" it was a diagnostic test. Since we don't have a stack trace or crash ID (see comment 5) all we have are guesses. Since it's a heavy Java site it would be nice to rule Java out or in as a first cut.

Comment 7

[Andy Wozniak]

Currently running 3.5.3 20090824 and http://ndt.anl.gov/ is loading without errors. I'm unsure what FF changes fixed the problem this OP, but this FF version is stable.

Go ahead and close the bug.

Thank you