Closed Bug 499868 Opened 16 years ago Closed 16 years ago

Weave fails to sync because of “Problem synching data”

Categories

(Cloud Services :: General, defect)

Product:
Cloud Services
Component:
General
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 481347

People

(Reporter: jboriss, Unassigned)

Details

Attachments

(1 file)

“Syncing with Weave” page which never changes
121.33 KB, image/png
Details
Using: OSX 10.5.6, Minefield 3.6a1pre Weave doesn’t work for me, in a pattern I’ve been able to repeat three times: Steps to reproduce: 1. Install Weave 0.3.0 2. Create Weave account via Weave panel (Accept terms, Get Started with Weave, setup, synchronize all) 3. On “Weave is now finalizing your installation...” screen, wait for synchronization - Expected result: data synced - Actual result: “Preferences” and “Account” turn blue, “Synchronizing your data” throbber continues for four minutes. After this, “Initial Synchronization” goes red, and the message says “Problem synching data” and a link that says “Try again.” Pressing “Try again” does nothing but put a focus ring around the link. After a minute more, the screen says “Thank you! This computer has not been set up with Weave...” -------- If after this I go to the Weave Panel, select Data, press “Sync Now...”, and try to go from my computer ==> weave cloud, a window comes up which says “Syncing with Weave” and has a throbber that says “Waiting for Current Sync to Finish.” This screen never changes and the bar is never filled up (pictured)
Logs: 2009-06-22 20:32:18 Chrome.Window INFO Initializing Firefox Weave embedding 2009-06-22 20:32:18 Window INFO Login successful 2009-06-22 20:30:04 Engine.Bookmarks INFO Applied 0 records, reconciled 0 records 2009-06-22 20:30:04 Engine.Bookmarks INFO 4997 outgoing items pre-reconciliation 2009-06-22 20:30:03 Engine.Bookmarks INFO First sync, uploading all items 2009-06-22 20:30:03 Engine.Clients INFO Applied 0 records, reconciled 0 records 2009-06-22 20:30:03 Engine.Clients INFO 0 outgoing items pre-reconciliation 2009-06-22 20:29:55 Service.Main WARN Some engines did not sync correctly 2009-06-22 20:29:54 Engine.Tabs INFO Uploading 1 records + 0 index/depth records) 2009-06-22 20:29:54 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:29:54 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:29:54 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:29:54 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:29:54 Engine.Tabs INFO Applied 0 records, reconciled 0 records 2009-06-22 20:29:54 Engine.Tabs INFO 1 outgoing items pre-reconciliation 2009-06-22 20:29:54 Engine.Passwords INFO Uploading 4 records + 0 index/depth records) 2009-06-22 20:29:54 Engine.Passwords INFO Applied 0 records, reconciled 0 records 2009-06-22 20:29:54 Engine.Passwords INFO 4 outgoing items pre-reconciliation 2009-06-22 20:29:53 Engine.History INFO Uploading 40 records + 0 index/depth records) 2009-06-22 20:29:52 Engine.History INFO Applied 0 records, reconciled 0 records 2009-06-22 20:29:52 Engine.History INFO 40 outgoing items pre-reconciliation 2009-06-22 20:29:52 Engine.Bookmarks WARN Sync failed 2009-06-22 20:29:49 Engine.Bookmarks INFO Uploading 4997 records + 0 index/depth records) 2009-06-22 20:21:30 Engine.Bookmarks INFO Applied 0 records, reconciled 0 records 2009-06-22 20:21:30 Engine.Bookmarks INFO 4997 outgoing items pre-reconciliation 2009-06-22 20:21:29 Engine.Bookmarks INFO First sync, uploading all items 2009-06-22 20:21:29 Engine.Clients INFO Applied 0 records, reconciled 0 records 2009-06-22 20:21:29 Engine.Clients INFO 0 outgoing items pre-reconciliation 2009-06-22 20:19:07 Service.Main WARN Some engines did not sync correctly 2009-06-22 20:19:07 Engine.Tabs INFO Uploading 1 records + 0 index/depth records) 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:07 Engine.Tabs INFO Applied 0 records, reconciled 1 records 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:07 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:19:06 Engine.Tabs INFO 1 outgoing items pre-reconciliation 2009-06-22 20:19:06 Engine.Passwords INFO Applied 0 records, reconciled 0 records 2009-06-22 20:19:06 Engine.Passwords INFO 0 outgoing items pre-reconciliation 2009-06-22 20:19:05 Engine.History INFO Uploading 12 records + 0 index/depth records) 2009-06-22 20:19:05 Engine.History INFO Applied 9 records, reconciled 0 records 2009-06-22 20:19:05 Engine.History INFO 12 outgoing items pre-reconciliation 2009-06-22 20:19:05 Engine.Bookmarks WARN Sync failed 2009-06-22 20:19:02 Engine.Bookmarks INFO Uploading 4997 records + 0 index/depth records) 2009-06-22 20:14:49 Chrome.Window INFO Initializing Firefox Weave embedding 2009-06-22 20:14:49 Window INFO Login successful 2009-06-22 20:11:30 Engine.Bookmarks INFO Applied 0 records, reconciled 0 records 2009-06-22 20:11:30 Engine.Bookmarks INFO 4997 outgoing items pre-reconciliation 2009-06-22 20:11:29 Engine.Bookmarks INFO First sync, uploading all items 2009-06-22 20:11:29 Engine.Clients INFO Applied 0 records, reconciled 0 records 2009-06-22 20:11:29 Engine.Clients INFO 0 outgoing items pre-reconciliation 2009-06-22 20:09:13 Service.Main WARN Some engines did not sync correctly 2009-06-22 20:09:13 Engine.Tabs INFO Uploading 1 records + 0 index/depth records) 2009-06-22 20:09:13 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:09:13 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:09:13 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:09:13 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:09:13 Store.Tabs.Store WARN Undefined item in tabContainer.childNodes. 2009-06-22 20:09:13 Engine.Tabs INFO Applied 0 records, reconciled 0 records 2009-06-22 20:09:13 Engine.Tabs INFO 1 outgoing items pre-reconciliation 2009-06-22 20:09:13 Engine.Passwords INFO Applied 0 records, reconciled 0 records 2009-06-22 20:09:13 Engine.Passwords INFO 0 outgoing items pre-reconciliation 2009-06-22 20:09:12 Engine.History INFO Uploading 9 records + 0 index/depth records) 2009-06-22 20:09:11 Engine.History INFO Applied 97 records, reconciled 3 records 2009-06-22 20:09:10 Engine.History INFO 9 outgoing items pre-reconciliation 2009-06-22 20:09:10 Engine.Bookmarks WARN Sync failed 2009-06-22 20:09:07 Engine.Bookmarks INFO Uploading 4997 records + 0 index/depth records) 2009-06-22 20:02:18 Sync.Status INFO Waiting for current sync to finish 2009-06-22 20:02:18 Service.Main INFO Sending clients: wipeEngine(tabs); Delete all client data for engine 2009-06-22 20:02:18 Service.Main INFO Sending clients: wipeEngine(passwords); Delete all client data for engine 2009-06-22 20:02:18 Service.Main INFO Sending clients: wipeEngine(history); Delete all client data for engine 2009-06-22 20:02:18 Service.Main INFO Sending clients: wipeEngine(bookmarks); Delete all client data for engine 2009-06-22 20:01:31 Engine.Bookmarks INFO Applied 0 records, reconciled 0 records 2009-06-22 20:01:30 Engine.Bookmarks INFO 4997 outgoing items pre-reconciliation 2009-06-22 20:01:30 Engine.Bookmarks INFO First sync, uploading all items 2009-06-22 20:01:29 Engine.Clients INFO Applied 0 records, reconciled 0 records 2009-06-22 20:01:29 Engine.Clients INFO 0 outgoing items pre-reconciliation 2009-06-22 20:01:29 Window INFO Login successful 2009-06-22 20:01:28 Window INFO Logging in... 2009-06-22 20:01:28 Service.Main INFO Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2a1pre) Gecko/20090618 Minefield/3.6a1pre 2009-06-22 20:01:28 Service.Main INFO Weave 0.3.0 initializing 2009-06-22 19:59:34 Chrome.Wizard INFO Closing setup wizard 2009-06-22 19:58:57 Chrome.Wizard INFO Initial sync finished 2009-06-22 19:58:57 Service.Main WARN Some engines did not sync correctly 2009-06-22 19:58:57 Engine.Tabs INFO Uploading 1 records + 0 index/depth records) 2009-06-22 19:58:57 Engine.Tabs INFO Applied 0 records, reconciled 0 records 2009-06-22 19:58:57 Engine.Tabs INFO 1 outgoing items pre-reconciliation 2009-06-22 19:58:57 Engine.Tabs INFO First sync, uploading all items 2009-06-22 19:58:56 Engine.Passwords INFO Uploading 175 records + 0 index/depth records) 2009-06-22 19:58:55 Engine.Passwords INFO Applied 0 records, reconciled 0 records 2009-06-22 19:58:55 Engine.Passwords INFO 175 outgoing items pre-reconciliation 2009-06-22 19:58:55 Engine.Passwords INFO First sync, uploading all items 2009-06-22 19:58:51 Engine.History INFO Uploading 100 records + 0 index/depth records) 2009-06-22 19:58:51 Engine.History INFO Applied 0 records, reconciled 0 records 2009-06-22 19:58:49 Engine.History INFO 100 outgoing items pre-reconciliation 2009-06-22 19:58:48 Engine.History INFO First sync, uploading all items 2009-06-22 19:58:48 Engine.Bookmarks WARN Sync failed 2009-06-22 19:58:45 Engine.Bookmarks INFO Uploading 4997 records + 0 index/depth records) 2009-06-22 19:57:10 Chrome.Wizard INFO Initial Sync failed 2009-06-22 19:52:17 Engine.Bookmarks INFO Applied 0 records, reconciled 0 records 2009-06-22 19:52:16 Engine.Bookmarks INFO 4997 outgoing items pre-reconciliation 2009-06-22 19:52:16 Engine.Bookmarks INFO First sync, uploading all items 2009-06-22 19:52:15 Engine.Clients INFO Uploading 1 records + 0 index/depth records) 2009-06-22 19:52:15 Engine.Clients INFO Applied 0 records, reconciled 0 records 2009-06-22 19:52:15 Engine.Clients INFO 1 outgoing items pre-reconciliation 2009-06-22 19:52:15 Engine.Clients INFO First sync, uploading all items 2009-06-22 19:52:11 Service.Main INFO Metadata record not found, server wiped to ensure consistency. 2009-06-22 19:52:11 Service.Main INFO Client metadata wiped, deleting server data 2009-06-22 19:52:11 Service.Main INFO Reset client data from freshStart. 2009-06-22 19:52:10 Service.Main INFO Logs reinitialized for service reset
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → DUPLICATE
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