500994 - Regression - compose fails "An error occurred while creating a message compose window"

Status: RESOLVED WORKSFORME

(Thunderbird :: Message Compose Window, defect)

Description

[Abhi]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30618)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1pre) Gecko/20090628 Shredder/3.0b3pre

In 20090628 Shredder 3.0b3pre, you cannot compose a message. Shows the error
An error occured while creating a message compose window. Please try again

This is working perfectly fine in 
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1pre) Gecko/20090612 Shredder/3.0b3pre

Reproducible: Always

Steps to Reproduce:
1. Get latest nightly build
2. Start Thunderbird
3. Start new message 
Actual Results:  
Error

Expected Results:  
Compose Window

Comment 1

[Mark Banner (:standard8)]

This WFM on Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1pre) Gecko/20090628 Lightning/1.0pre Shredder/3.0b3pre are you sure this isn't an extension causing a problem? Have you tried running in safe mode: http://kb.mozillazine.org/Safe_mode ?

Comment 2

[Abhi]

There are no extensions or add-ins installed
Even in safe mode, getting the same message.

Rolling back to nightly build of "20090612", things work fine.

One more symptom. I have enabled password manager. In version later than "20090612", I can cancel all prompts for password entry and can access all mail boxes configured in TB. This is a serious security issue. The main application window is displayed (with mails) even before the password is prompted. This was not the case in '20090612' or earlier build

Comment 3

[Mark Banner (:standard8)]

(In reply to comment #2)
> One more symptom. I have enabled password manager. In version later than
> "20090612", I can cancel all prompts for password entry and can access all mail
> boxes configured in TB. This is a serious security issue. The main application
> window is displayed (with mails) even before the password is prompted. This was
> not the case in '20090612' or earlier build

That change sounds like another bug. However, password entry is *not* protection for entry into the application - if someone has access to your computer they have access to the data stored within Thunderbird. If you have enabled master password, this *only* protects access to your passwords and not the full application and your data.

Comment 4

[Tyler Downer [He/Him]]

WFM on Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2a1pre) Gecko/20090629 Shredder/3.1a1pre. Can you create a new profile and try there?

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to comment #2)
> There are no extensions or add-ins installed
> Even in safe mode, getting the same message.
> 
> Rolling back to nightly build of "20090612", things work fine.

is 20090613 when it first fails?

Comment 6

[[:Aureliano Buendía]]

WFM here on 

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1pre) Gecko/20090707 Lightning/1.0pre Shredder/3.0b3pre ID:20090707032716

Comment 7

[Abhi]

Hi Wayne,

Yes 20090613 is the first build it fails.

Comment 8

[Abhi]

Also one more behavior in 20090613.
The password manager prompt comes twice. 
I ensured the password is not a problem

Comment 9

[Wayne Mery (:wsmwk)]

Abhi, your results with new profile?  (from comment 4)
 http://support.mozilla.com/en-US/kb/Managing+profiles#Starting_the_Profile_Manager


(In reply to comment #8)
> Also one more behavior in 20090613.
> The password manager prompt comes twice. 
> I ensured the password is not a problem

known issue to be perused in different bug

Comment 10

[Abhi]

Wayne,

Performed following steps:
1. Started thunderbird from command line 
    thunderbird -ProfileManager
2. Create a new profile named dummy
3. Launched thunderbird with the dummy profile
4. On launch it asked for configuring mail. Cancelled that
5. Started Compose. It first asked for configuring mail. Cancelling that, it showed same error message

6. Tried updating to the latest build (20090708), same issue.

Comment 11

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #10)
> 5. (snip) showed same error message
> 6. Tried updating to the latest build (20090708), same issue.

Does "same" mean that next dialog in Comment #0 was displayed too?
> An error occured while creating a message compose window. Please try again

> Performed following steps:
> 1. Started thunderbird from command line 
>     thunderbird -ProfileManager
> 2. Create a new profile named dummy
> 3. Launched thunderbird with the dummy profile
> 4. On launch it asked for configuring mail. Cancelled that
> 5. Started Compose. It first asked for configuring mail. Cancelling that, it
> showed same error message

Does it mean your Comment #0 was phenomenon with next?
(a) No account/no SMTP is defined
Or phenomenon with one of next?
(b) News account only, no SMTP
(c) RSS(Blog&New account) account only, no SMTP
(d) News account and RSS(Blog&New account) account only, no SMTP

Was there any error message in Error Console?

Comment 12

[[:Aureliano Buendía]]

Reporter can you reply to comment #11 please?

Comment 13

[Abhi]

Sorry for the late reply. 
Important thing : This bug is non reproducible in 20090721 onwards.

For academic purpose reply for comment #11

No account / No SMTP / No IMAP / No RSS etc
I did not check in the Error Console but if you need, I can revert to older version 20090720 or earlier and get the details (if any)

Comment 14

[[:Aureliano Buendía]]

WFM per comment #13