Closed Bug 501283 Opened 16 years ago Closed 15 years ago

Since crash due to video card, extensions won't work after new profile or complete reinstall

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
3.0 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: lapis28, Unassigned)

Details

(Whiteboard: [notacrash])

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 The computer froze after the video card got bumped. After the reboot, Firefox 3.0.11 stopped popping out windows and the Google search bar wouldn't work consistently. After disabling all the extensions, I narrowed it down to oldbar and print/print preview. When on, no pop outs, and they wouldn't do what they were even supposed to do. Clean installs of the extensions didn't work, in fact firefox wouldn't reboot correctly on trying to unintall them (had to force quit). Creating a new profile allowed oldbar to work again, but not print preview (and this was all I even installed). Tried clean installs twice, and each time, oldbar would work again, but Print Print/Preview and any Print Preview extension (there are others) would not present the toolbar button and would stop all popouts. As well, they disabled oldbar from working. If I removed/disabled Print/Print Preview, oldbar worked again, along with everything else. In the initial profile, however, disabling print/print/preview did not restore oldbar. I have never had a problem with print/print preview and use it on other PC and Mac machines. I would think a clean reinstall should allow me to put everything back to how it was before the crash, but there is still something that won't delete from my machine even with a full clean uninstall (including profile). Reproducible: Always Steps to Reproduce: 1. On my machine, install Print/Print Preview or any Print Preview extension 2. Restart Firefox 3. No Preview toolbar button is present and pop-outs don't work, as well it disables Oldbar. Actual Results: No pop-out windows, oldbar disabled. Expected Results: A tool bar button allowing for print or print preview that I could drag to my toolbar. No other functionality affected. I would love to know how to start over from scratch so I could get everything working again since a clean uninstall/reinstall does not work.
I just discovered that I cannot reload Gmail Notifier (the firefox extension version) any more either. It disables oldbar too.
Could you try http://support.mozilla.com/en-US/kb/Preferences+are+not+saved If that doesn't work, find you profile (http://support.mozilla.com/en-US/kb/Profiles), go to the extensions folder and delete the three extensions.*** files that are in there. Make sure firefox is closed during both troubleshoots and you will have to reset any extension's settings after the second troubleshoot.
Neither of these worked, but I didn't expect them to. When you start with a clean install, you have no preferences, so even though I deleted the file, there was no problem with the one that had been created wiht the reinstall. As well, each time reinstalled, I started with no extensions. Everytime I added one fo the problem ones, it consistently didn't work. So deleting them only to reinstall them again won't make a difference. I also did another complete reinstall, this time following the buzilla instructions to remove everything (except the registry files that were deemed not needed to delete). It still didn't work. Gmail Notifier and Print Preview still do not work anymore. It's as if something was made corrupt on my system that affects any Firefox install. What else is there to delete? What else could have become corrupt adn be affection firefox extensions that were fine prior to the crash?
Whiteboard: qawanted
Version: unspecified → 3.0 Branch
Should I do a system restore?
I have noticed that any extension that is supposed to add buttons to the toolbar does not work. No new buttons are available under Customize. SO, this includes Print/Print Preview, and Universal Print, and Toolbar Buttons, and the like. I never got Gmail Notifier to work, but Gmail Manager does. All of the extensions that do not work also disable Oldbar. I am afraid to act like this all is normal as I don't know what weird conflcit will show up next.
Are you suggesting that a clean install already has corrupt files in it? All of these suggestions are to clean up corrupt files. If I do a clean uninstall and clean install, would all my files be at the default state?
Ok, lets start over before the bug report is not clear at all. Please tell me in steps exactly what happend. Also, let us know what version of Firefox this started with and if you can reproduce in safe mode (with no extensions). Your bug report seems to jump around way too much for anybody to understand. Reading https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html should help. But I still believe you should use support.mozilla.org since you talked about extensions.
1) computer freeze leads to restart 2) Firefox not working in normal state, but fine in safe mode (no extensions) 3) So, go through extensions one by one and discover that Gmail Notifer and Print/Pint Preview (or any extensions that adds toolbar buttons) do not work and affects other extensions, namely Oldbar which it disables, as well as prevents FF creating new windows and pop-out windows 4) Try new FF profile, try multiple clean uninstalls and re-installs (of versions 3.0.4, 3.0.11 and 3.5) based on Mozilla instructions, try different Windows profile AND only loading problem extension, no reloads of bookmarks or passwords or other extensions - still same problem 5) I have used these extensions for many years and never had a problem, and they still work fine in combination on my other computers, so I am concluding that it must be Windows I am going to try a system restore as I think something on Windows became corrupt and is affecting EVERY load of Firefox. If you can think of something else to try that I haven't done, please feel free to share. Thanks.
I have tried system restore, but Windows would not let me restore to any of the multiple dates I tried. I ran a full check disk, and it found nothing wrong. I did another clean uninstall of FF, rebooted, and then reinstalled and the problem is still there. Any suggestions?
I forgot exactly what the checkbox is called, but the uninstaller has an option to remove your profile (it probably calls it "user settings" or something like that). I'm assuming you're enabling that checkbox when you say you're doing "clean uninstalls and re-installs"? Otherwise I do not understand why you're losing your bookmarks and the like (the uninstaller does not remove those by default, and you did not mention manually removing your profile). When you did those "clean uninstalls and re-installs" did you manually delete anything left over in the Firefox installation directory? The uninstaller only removes files the installer installed (even with the checkbox mentioned above enabled). Removing that installation directory after running the uninstaller and removing your profile should catch everything other than global extensions installed through the registry. So if you reinstall this way and tools -> add-ons -> extensions and tools -> add-ons -> plugins are empty apart from the default plugin you got everything. I've seen toolbar customization break badly if some extension fails during initialization. If that's happening I'd expect it to show up in tools -> error console. You may have to go to about:config and turn on javascript.options.showInConsole for anything useful to get logged (turn that on, then restart Firefox and look at the error console).
Hi. I have not been losing bookmarks. I have checked the box to remove my profile when I did the uninstalls and also deleted everything Firefoxish in my C drive (minus the registry) according to the uninstall instructions provided by mozilla (as stated above). There have been no error messages at all. I also updated one of my laptops (XP SP2) to FF 3.0.11 and loaded Oldbar and Gmail Notifier (it already had Print/Print Preview), and everything works. I think it is a Windows issue with that computer and have taken it in for service since I can't think of anything else to do. Will let you all know what they find (since my check disk came up clean). Thanks.
They found nothing wrong with my Windows, including registry. We are not sure why this bug exists, but apparently some of the firefox extensions (those mentioned above) just do not work on this specific machine anymore with any install of Firefox. There is some hidden glitch that was caused by the reboot that has left no discoverable damaged file or bad sector. I am left with a buggy firefox until I completely rebuild this machine unless anyone has any other suggestions. Thanks.
Whiteboard: qawanted → [notacrash]
closing invalid based on comment 12. Hopefully you started over, with a new profile.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INVALID
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