501625 - Developer tools won't load

Status: VERIFIED FIXED

(addons.mozilla.org Graveyard :: Developer Pages, defect)

Description

[Wladimir Palant]

If I try to open https://addons.mozilla.org/en-US/developers or https://addons.mozilla.org/en-US/firefox/user/346 the page just keeps loading - it never finishes. Pages of other users load fine, https://addons.mozilla.org/en-US/firefox/user/346 shows up blank even when I'm not logged in however. So I guess the problem is specifically with my account. I was able to upload the new Element Hiding Helper release by skipping directly to https://addons.mozilla.org/en-US/developers/versions/4364/.

Comment 1

[Wil Clouser [:clouserw]]

Can you load /developers on preview.amo?  This may be a memory issue that we already sorted out

Comment 2

[Wladimir Palant]

Yes, it takes a while but it loads.

Comment 3

[Fred Wenzel [:wenzel]]

I would like to say it was fixed in bug 497743, but that did not touch the developers controller. This may an additional page that pulls in all collections. :(

Comment 4

[Fred Wenzel [:wenzel]]

PS: I come to that assumption from the fact that I can load the dev controller without problems, as I, unlike Wladimir, do not have hugely popular add-ons ;)

Comment 5

[Wil Clouser [:clouserw]]

I can reproduce this on my dev copy with the old code and last nights database dump but it looks fixed in the new (and preview is working).

It would be nice to patch this locally on production if we get time.

Comment 6

[Wladimir Palant]

Seeing that this issue still occurs, when is the fix supposed to be merged to production?

Comment 7

[Wladimir Palant]

This is probably also preventing users from reviewing Adblock Plus:

> I have been trying to leave a review for the Adblock Plus addon. It wouldn't save my review.
> 
> I noticed that the last review left was on July 2. Prior to that date, several reviews were left every day, but during the last 27 days not one review has been left.
> 
> Is there a technical problem that is not letting people post reviews for this addon?
> 
> When I click on "Post Review", the site just keeps loading forever. It is also impossible to go to "detailed review". When you click on it, it just tries to load and never goes to the "detailed review" page.

Comment 8

[Wil Clouser [:clouserw]]

(In reply to comment #6)
> Seeing that this issue still occurs, when is the fix supposed to be merged to
> production?

We're pushing 5.0.8 on Thursday.  If you can wait until then I'd like to.

(In reply to comment #7)
> This is probably also preventing users from reviewing Adblock Plus:
> 
> > I have been trying to leave a review for the Adblock Plus addon. It wouldn't save my review.
> > 
> > I noticed that the last review left was on July 2. Prior to that date, several reviews were left every day, but during the last 27 days not one review has been left.
> > 
> > Is there a technical problem that is not letting people post reviews for this addon?
> > 
> > When I click on "Post Review", the site just keeps loading forever. It is also impossible to go to "detailed review". When you click on it, it just tries to load and never goes to the "detailed review" page.

This fix was pushed yesterday.  I just successfully added a review and I see 3 others from today as well.

Comment 9

[Justin Scott [:fligtar]]

You can bypass the dashboard by going to:

https://addons.mozilla.org/en-US/developers/addon/edit/{addon id}

Comment 10

[Wladimir Palant]

Wil, thanks for the info. Justin - yes, bypassing the dashboard like that is what I have been doing the last month.

Comment 11

[Wladimir Palant]

(In reply to comment #8)
> This fix was pushed yesterday.  I just successfully added a review and I see 3
> others from today as well.

Yes - but it seems that I will have to wait until Thursday until I can reply to those reviews. https://addons.mozilla.org/en-US/firefox/reviews/reply/151677 never loads.

Comment 12

[Wladimir Palant]

=> WORKSFORME

Comment 13

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified; I can now access https://addons.mozilla.org/en-US/firefox/reviews/reply/151677 and all of the URLs in comment 0.