502765 - Webpage hangs or crashes Mozilla [@ NPSWF32.dll@0x2cc0da]

Status: RESOLVED INCOMPLETE

Description

[gffrancisco]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; es-ES; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; es-ES; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729)

When you enter that webpage(live radio)the first time, Mozilla hangs and next reboot the browser. The second time no problem

Reproducible: Sometimes

Comment 1

[Tyler Downer [:Tyler]]

WFM on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5. Can you please update to Firefox 3.5, and try in Firefox safe mode? Is this a hang (browser stops responding to interaction) or a crash (browser closes without warning)?

Comment 2

[Tyler Downer [:Tyler]]

Any updates to comment 1?

Comment 3

[gffrancisco]

The same problem, even with Firefox 3.5. It's a hang

Comment 4

[Tyler Downer [:Tyler]]

OK, does it happen if you start Firefox in Safe mode or a new firefox profile?
http://support.mozilla.com/kb/Profiles
http://support.mozilla.com/kb/Safe+Mode

Comment 5

[gffrancisco]

I have just tested in Safe Mode but I go on with the problem. Look at this:
-------
"Lo sentimos

Firefox ha tenido un fallo y se ha cerrado. Se intentará restaurar las petañas y ventanas cuando se reinicie.

Para ayudarnos a diagnosticar el problema e intentar arreglarlo, puede mandarnos el  informe del fallo."

AND IF YOU CLICK ON DETAILS:

Add-ons: {3112ca9c-de6d-4884-a869-9855de68056c}:3.1.20090119W,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.1
BuildID: 20090715094852
CrashTime: 1248559955
Email: [e-mail]
InstallTime: 1247895485
ProductName: Firefox
SecondsSinceLastCrash: 789798
StartupTime: 1248559267
Theme: classic/1.0
Throttleable: 1
URL: http://s7.ikariam.es/index.php?view=academy&id=199498&position=11
Vendor: Mozilla
Version: 3.5.1

Este informe también contiene información sobre el estado de la aplicación cuando se cerró.

Comment 6

[Tyler Downer [:Tyler]]

Actually, that is a crash report, Firefox closing. Did you send the report? Do you have a crash id?
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
(I tried to run it through Google Translate, and it looks like the Crash reporter, but not 100% sure).

Comment 7

[gffrancisco]

I sent de report many times.
I'm not quite sure, but I think these are the id reports

Crash ID: bp-44b08435-3a8e-4df3-a12d-ba4e92090626
Crash ID: bp-19707b1f-529d-4486-b265-bb6512090709
Crash ID: bp-a32244c1-4310-4f5e-b3ce-74b712090725
Crash ID: bp-b794e866-8a1a-475f-900d-b73b42090516
Crash ID: bp-c5c1cfd4-4e76-44b2-a73c-ba8fc2090725
Crash ID: bp-cbad8802-ac1e-416b-9285-e55732090516
Crash ID: bp-f03a046b-c7fe-4cb8-9353-bfb6d2090621
Crash ID: bp-fe4d19db-dafa-4b73-846e-b58012090716

Comment 8

[timeless]

Signature	NPSWF32.dll@0x2cc0da
UUID	a32244c1-4310-4f5e-b3ce-74b712090725
Time 	2009-07-25 15:13:59.972692
Uptime	688
Last Crash	789798 seconds before submission
Product	Firefox
Version	3.5.1
Build ID	20090715094852
Branch	1.9.1
OS	Windows NT
OS Version	6.0.6001 Service Pack 1
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 13
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0xd36ab75
User Comments	
Processor Notes 	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	NPSWF32.dll 	NPSWF32.dll@0x2cc0da 	
1 	NPSWF32.dll 	NPSWF32.dll@0x2c7d14 	
2 	NPSWF32.dll 	NPSWF32.dll@0x2c7082 	
3 	NPSWF32.dll 	NPSWF32.dll@0x636e1 	
4 	NPSWF32.dll 	NPSWF32.dll@0x63922 	
5 	NPSWF32.dll 	NPSWF32.dll@0xaccc2 	
6 		@0x22cc217 	

Show/hide other threads
Thread 0
Frame 	Module 	Signature [Expand] 	Source
0 	ntdll.dll 	ntdll.dll@0x59a94 	
1 	ntdll.dll 	ntdll.dll@0x4323b 	
2 	NPSWF32.dll 	NPSWF32.dll@0xabf9a 	
3 	NPSWF32.dll 	NPSWF32.dll@0xe9a8e 	

Filename 	Version 	Debug Identifier 	Debug Filename
NPSWF32.dll 	10.0.22.87 	3BB359BF2B484134883563A2C8D4860C1 	NPSWF32.pdb

Comment 9

[gffrancisco]

AND WHAT DOES IT MEAN???

Comment 10

[Jesse Ruderman]

What do you mean by the "first time" you load http://www.radiotelevisionandalucia.es/tvcarta/impe/web/enDirecto?canal=csr?  Does rebooting Windows "reset" the issue so it crashes again?

Does it still crash after you update to Flash 10.0.32.18?  That update fixed a bunch of crashes.

Comment 11

[aravindm]

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2
I am able to reproduce the crash. Here are the crash reports.
http://crash-stats.mozilla.com/report/pending/ba799956-6c1c-444a-88bc-4769c2100401
http://crash-stats.mozilla.com/report/index/bp-e620049f-0d31-455b-be6b-7aab32100401
Flash version 10.0.45.2

Comment 12

[Scoobidiver (away)]

Reporter, are you able to reproduce that crash?
Can you provide a recent crash report?

Comment 13

[Benjamin Smedberg]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.