Closed Bug 502765 Opened 16 years ago Closed 9 years ago

Webpage hangs or crashes Mozilla [@ NPSWF32.dll@0x2cc0da]

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: gffrancisco, Assigned: msintov)

References

(
URL
)

Details

(Keywords: crash, hang)

Crash Data

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; es-ES; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; es-ES; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729) When you enter that webpage(live radio)the first time, Mozilla hangs and next reboot the browser. The second time no problem Reproducible: Sometimes
WFM on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5. Can you please update to Firefox 3.5, and try in Firefox safe mode? Is this a hang (browser stops responding to interaction) or a crash (browser closes without warning)?
Version: unspecified → 3.0 Branch
Any updates to comment 1?
Keywords: hang
Whiteboard: CLOSEME 08-14-2009
The same problem, even with Firefox 3.5. It's a hang
OK, does it happen if you start Firefox in Safe mode or a new firefox profile? http://support.mozilla.com/kb/Profiles http://support.mozilla.com/kb/Safe+Mode
Version: 3.0 Branch → 3.5 Branch
I have just tested in Safe Mode but I go on with the problem. Look at this: ------- "Lo sentimos Firefox ha tenido un fallo y se ha cerrado. Se intentará restaurar las petañas y ventanas cuando se reinicie. Para ayudarnos a diagnosticar el problema e intentar arreglarlo, puede mandarnos el informe del fallo." AND IF YOU CLICK ON DETAILS: Add-ons: {3112ca9c-de6d-4884-a869-9855de68056c}:3.1.20090119W,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.1 BuildID: 20090715094852 CrashTime: 1248559955 Email: gffrancisco@gmail.com InstallTime: 1247895485 ProductName: Firefox SecondsSinceLastCrash: 789798 StartupTime: 1248559267 Theme: classic/1.0 Throttleable: 1 URL: http://s7.ikariam.es/index.php?view=academy&id=199498&position=11 Vendor: Mozilla Version: 3.5.1 Este informe también contiene información sobre el estado de la aplicación cuando se cerró.
Actually, that is a crash report, Firefox closing. Did you send the report? Do you have a crash id? https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report (I tried to run it through Google Translate, and it looks like the Crash reporter, but not 100% sure).
Signature NPSWF32.dll@0x2cc0da UUID a32244c1-4310-4f5e-b3ce-74b712090725 Time 2009-07-25 15:13:59.972692 Uptime 688 Last Crash 789798 seconds before submission Product Firefox Version 3.5.1 Build ID 20090715094852 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 13 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0xd36ab75 User Comments Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 NPSWF32.dll NPSWF32.dll@0x2cc0da 1 NPSWF32.dll NPSWF32.dll@0x2c7d14 2 NPSWF32.dll NPSWF32.dll@0x2c7082 3 NPSWF32.dll NPSWF32.dll@0x636e1 4 NPSWF32.dll NPSWF32.dll@0x63922 5 NPSWF32.dll NPSWF32.dll@0xaccc2 6 @0x22cc217 Show/hide other threads Thread 0 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 ntdll.dll ntdll.dll@0x4323b 2 NPSWF32.dll NPSWF32.dll@0xabf9a 3 NPSWF32.dll NPSWF32.dll@0xe9a8e Filename Version Debug Identifier Debug Filename NPSWF32.dll 10.0.22.87 3BB359BF2B484134883563A2C8D4860C1 NPSWF32.pdb
Severity: normal → critical
Component: General → Plug-ins
Keywords: crash
Product: Firefox → Core
QA Contact: general → plugins
Summary: Webpage hangs Mozilla → Webpage hangs Mozilla [@ NPSWF32.dll@0x2cc0da]
Version: 3.5 Branch → 1.9.1 Branch
AND WHAT DOES IT MEAN???
Assignee: nobody → msintov
What do you mean by the "first time" you load http://www.radiotelevisionandalucia.es/tvcarta/impe/web/enDirecto?canal=csr? Does rebooting Windows "reset" the issue so it crashes again? Does it still crash after you update to Flash 10.0.32.18? That update fixed a bunch of crashes.
Summary: Webpage hangs Mozilla [@ NPSWF32.dll@0x2cc0da] → Webpage hangs or crashes Mozilla [@ NPSWF32.dll@0x2cc0da]
Whiteboard: CLOSEME 08-14-2009
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 I am able to reproduce the crash. Here are the crash reports. http://crash-stats.mozilla.com/report/pending/ba799956-6c1c-444a-88bc-4769c2100401 http://crash-stats.mozilla.com/report/index/bp-e620049f-0d31-455b-be6b-7aab32100401 Flash version 10.0.45.2
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
Version: 1.9.1 Branch → unspecified
Crash Signature: [@ NPSWF32.dll@0x2cc0da]
Reporter, are you able to reproduce that crash? Can you provide a recent crash report?
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → INCOMPLETE
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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