Webpage hangs or crashes Mozilla [@ NPSWF32.dll@0x2cc0da]

RESOLVED INCOMPLETE

Status

External Software Affecting Firefox
Flash (Adobe)
--
critical
RESOLVED INCOMPLETE
9 years ago
2 years ago

People

(Reporter: gffrancisco, Assigned: Michelle Sintov)

Tracking

({crash, hang})

Firefox Tracking Flags

(Not tracked)

Details

(crash signature, URL)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; es-ES; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; es-ES; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729)

When you enter that webpage(live radio)the first time, Mozilla hangs and next reboot the browser. The second time no problem

Reproducible: Sometimes
WFM on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5. Can you please update to Firefox 3.5, and try in Firefox safe mode? Is this a hang (browser stops responding to interaction) or a crash (browser closes without warning)?
Version: unspecified → 3.0 Branch
Any updates to comment 1?
Keywords: hang
Whiteboard: CLOSEME 08-14-2009
(Reporter)

Comment 3

9 years ago
The same problem, even with Firefox 3.5. It's a hang
OK, does it happen if you start Firefox in Safe mode or a new firefox profile?
http://support.mozilla.com/kb/Profiles
http://support.mozilla.com/kb/Safe+Mode
Version: 3.0 Branch → 3.5 Branch
(Reporter)

Comment 5

9 years ago
I have just tested in Safe Mode but I go on with the problem. Look at this:
-------
"Lo sentimos

Firefox ha tenido un fallo y se ha cerrado. Se intentará restaurar las petañas y ventanas cuando se reinicie.

Para ayudarnos a diagnosticar el problema e intentar arreglarlo, puede mandarnos el  informe del fallo."

AND IF YOU CLICK ON DETAILS:

Add-ons: {3112ca9c-de6d-4884-a869-9855de68056c}:3.1.20090119W,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.1
BuildID: 20090715094852
CrashTime: 1248559955
Email: gffrancisco@gmail.com
InstallTime: 1247895485
ProductName: Firefox
SecondsSinceLastCrash: 789798
StartupTime: 1248559267
Theme: classic/1.0
Throttleable: 1
URL: http://s7.ikariam.es/index.php?view=academy&id=199498&position=11
Vendor: Mozilla
Version: 3.5.1

Este informe también contiene información sobre el estado de la aplicación cuando se cerró.
Actually, that is a crash report, Firefox closing. Did you send the report? Do you have a crash id?
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
(I tried to run it through Google Translate, and it looks like the Crash reporter, but not 100% sure).

Comment 8

9 years ago
Signature	NPSWF32.dll@0x2cc0da
UUID	a32244c1-4310-4f5e-b3ce-74b712090725
Time 	2009-07-25 15:13:59.972692
Uptime	688
Last Crash	789798 seconds before submission
Product	Firefox
Version	3.5.1
Build ID	20090715094852
Branch	1.9.1
OS	Windows NT
OS Version	6.0.6001 Service Pack 1
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 13
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0xd36ab75
User Comments	
Processor Notes 	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	NPSWF32.dll 	NPSWF32.dll@0x2cc0da 	
1 	NPSWF32.dll 	NPSWF32.dll@0x2c7d14 	
2 	NPSWF32.dll 	NPSWF32.dll@0x2c7082 	
3 	NPSWF32.dll 	NPSWF32.dll@0x636e1 	
4 	NPSWF32.dll 	NPSWF32.dll@0x63922 	
5 	NPSWF32.dll 	NPSWF32.dll@0xaccc2 	
6 		@0x22cc217 	

Show/hide other threads
Thread 0
Frame 	Module 	Signature [Expand] 	Source
0 	ntdll.dll 	ntdll.dll@0x59a94 	
1 	ntdll.dll 	ntdll.dll@0x4323b 	
2 	NPSWF32.dll 	NPSWF32.dll@0xabf9a 	
3 	NPSWF32.dll 	NPSWF32.dll@0xe9a8e 	

Filename 	Version 	Debug Identifier 	Debug Filename
NPSWF32.dll 	10.0.22.87 	3BB359BF2B484134883563A2C8D4860C1 	NPSWF32.pdb
Severity: normal → critical
Component: General → Plug-ins
Keywords: crash
Product: Firefox → Core
QA Contact: general → plugins
Summary: Webpage hangs Mozilla → Webpage hangs Mozilla [@ NPSWF32.dll@0x2cc0da]
Version: 3.5 Branch → 1.9.1 Branch
(Reporter)

Comment 9

9 years ago
AND WHAT DOES IT MEAN???

Updated

9 years ago
Assignee: nobody → msintov

Comment 10

9 years ago
What do you mean by the "first time" you load http://www.radiotelevisionandalucia.es/tvcarta/impe/web/enDirecto?canal=csr?  Does rebooting Windows "reset" the issue so it crashes again?

Does it still crash after you update to Flash 10.0.32.18?  That update fixed a bunch of crashes.
Summary: Webpage hangs Mozilla [@ NPSWF32.dll@0x2cc0da] → Webpage hangs or crashes Mozilla [@ NPSWF32.dll@0x2cc0da]
Whiteboard: CLOSEME 08-14-2009

Comment 11

8 years ago
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2
I am able to reproduce the crash. Here are the crash reports.
http://crash-stats.mozilla.com/report/pending/ba799956-6c1c-444a-88bc-4769c2100401
http://crash-stats.mozilla.com/report/index/bp-e620049f-0d31-455b-be6b-7aab32100401
Flash version 10.0.45.2

Updated

8 years ago
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
Version: 1.9.1 Branch → unspecified
Crash Signature: [@ NPSWF32.dll@0x2cc0da]

Comment 12

6 years ago
Reporter, are you able to reproduce that crash?
Can you provide a recent crash report?

Comment 13

2 years ago
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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