502945 - virtual keyboard Kaspersky's Internet Security 2009 don't working, when I log in

Status: RESOLVED INVALID

(Plugins Graveyard :: Kaspersky AV, defect)

Description

[esende31]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; pl; rv:1.9.1) Gecko/20090624 Firefox/3.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; pl; rv:1.9.1) Gecko/20090624 Firefox/3.5

Virtual keyboard Kaspersky's not working, when I log in for example on gmail, but when I use virtual keyboard in address place Mozilla's or other programs (IE, Opera) and so on IS ALL OK! Please repair it.

Reproducible: Always

Steps to Reproduce:
1. Use virtual keyboard kaspersky's, when you log in for example on gmail or other site. Virtual keyboard working, but only then, when you write address site or use other programs..
2. -
3. -
Actual Results:  
Nothing. not receive the letter.


I don't understand ;/

Comment 1

[Daniel Veditz [:dveditz]]

This is a better topic for http://support.mozilla.com -- support folks are less likely to see it here as a bug, and developers looking for bugs to fix are likely to move on to a bug with more details.

There's also a support page in Polish at http://mozilla-europe.org/pl/support/ but I don't know if they have as many volunteer helpers as the English site.

Comment 2

[Mats Palmgren (inactive)]

Someone said that upgrading to "Kaspersky Internet Security 2010" fixed it:
http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=380448&forumId=1#threadId385298

Please report the problem to Kaspersky.

Comment 3

[Doug]

What the Virtual Keyboard does is it allows the user to input passwords more securely.  The user clicks on alphanumerical buttons on the Virtual Keyboard, which enters those characters in the selected password field.  I just updated to Firefox 3.5.7, and the Virtual Keyboard no longer works in Firefox.  In 3.0 it worked fine.  It still works in Internet Explorer.  This is a constant problem (happens "always").

Comment 4

[timeless]

We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.