I can't view HTML encoded e-mails

RESOLVED WORKSFORME

Status

Penelope
General
RESOLVED WORKSFORME
9 years ago
9 years ago

People

(Reporter: Eric Joyce, Assigned: Matt Dudziak)

Tracking

Details

(URL)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b3pre) Gecko/20090408 Eudora/3.0b2

E-mails from Sunbelt software. Eudora 7.1 displays the files fine, yet Eudora 8 does not. Is there a setting in the Tools/Options section to fix this.
VistaNews, WServerNews, WXPNews and SunbeltSecurityNews newsletters are all affected.

Reproducible: Always

Steps to Reproduce:
1.Subscribe to Vista News at http://www.vistanews.com
2.Receive weekly newsletter
3.
Actual Results:  
Gibberish

Expected Results:  
A viewable newsletter
Assignee: nobody → mozilla-bugs
Component: General → General
Product: Thunderbird → Penelope
QA Contact: general → general
(Assignee)

Comment 1

9 years ago
OK, I've signed up for the newsletter. Will have to wait for one to be sent out. In the mean time, I cannot imagine why it would not display in Eudora 8 as Eudora 8 uses the same engine as Thunderbird and has MUCH better html support than Eudora 7.x and earlier...

Could you send me a screen shot of the problem, and also a copy of one of the problem messages? To save a copy, right click a message and select Save as then save the .eml file to your desktop. Please attach that file (Zipped first, if possible) to mozilla-bugs@qualcomm.com or to eudora8b@gmail.com.

Thanks, Matt
(Reporter)

Comment 2

9 years ago
Screenshots sent with the Eudora7.1 source file. 7.1 won't save in the the .eml format.
I forgot to tell you that I have IMPORTED my email data base into Eudora 8.06b instead of downloading it from the ISP's server. Does this make a difference?
(Assignee)

Comment 3

9 years ago
(In reply to comment #2)
> Screenshots sent with the Eudora7.1 source file. 7.1 won't save in the the .eml
> format.
> I forgot to tell you that I have IMPORTED my email data base into Eudora 8.06b
> instead of downloading it from the ISP's server. Does this make a difference?

It might make a difference, but seeing as it does not really display correctly in Eudora 7 either, I wouldn't worry about the problem being importer-related.

It will be interesting, however, to see what happens to a message received by Eudora 8 instead of being imported from Eudora 7. My guess is that Eudora 7 received a garbled message then when imported to Eudora 8 the garbling was passed on. Eudora 8 MIGHT be better at decoding the original message than Eudora 7 was.

It is Eudora 8 that can save as '.eml', not Eudora 7, but no sense sending the eml file if it was not downloaded by Eudora 8.

Thanks,
Matt
(Assignee)

Updated

9 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → WORKSFORME
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