503261 - FF3.5 randomly crashes and crash reporter fails.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[spacebar-bugzilla]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)

FF3.5 crashes randomly while in the background and inactive(not in foreground for a while), The crashreporter screen comes up and after clicking submit the message 'Problem submitting report' is displayed, but then clicking restart and/or end FF works fine and FF restarts fine.

Two files are created in the 'pending' folder:
bbcaf2f5-2741-42bf-ae21-0a27715c5462.extra  Size:1977
bbcaf2f5-2741-42bf-ae21-0a27715c5462.dmp    Size:   0

Contents of the '.extra' file:

Theme=littlefox
StartupTime=1246998647
ServerURL=https://crash-reports.mozilla.com/submit
Add-ons=[e-mail]:2.97,{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.0.2,[e-mail]:1.0.6,{C0D0F6D1-9FC9-4b0a-B485-D5E13AF40D51}:2.3.50,{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}:1.29,{e1170235-2845-420c-acc3-42261a29dd46}:4.0.0,{0545b830-f0aa-4d7e-8820-50a4629a56fe}:3.9.2,{6AC85730-7D0F-4de0-B3FA-21142DD85326}:2.0.2,{CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}:2.7.6.0623,[e-mail]:2.0.3,dropio@dropio:2.0.1,{2E18002D-DF43-4c65-9FDA-40D02F066D9E}:1.6,{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}:1.1.9.6,[e-mail]:2.9,{463F6CA5-EE3C-4be1-B7E6-7FEE11953374}:3.5.4.1,{77b819fa-95ad-4f2c-ac7c-486b356188a9}:1.5.20090525,{FDD8ECF0-451A-414D-8C8F-7B7F78B0ECD3}:1.3.4,{81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}:6.2.3.0,{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}:0.3.1,[e-mail]:0.9.1,{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}:6.0.02,{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}:6.0.01,{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}:6.0.12,{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}:6.0.13,{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}:6.0.14,[e-mail]:1.0,[e-mail]:4.2.0,[e-mail]:2.7.1,{8f8fe09b-0bd3-4470-bc1b-8cad42b8203a}:0.15,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{73a6fe31-595d-460b-a920-fcc0f8843232}:1.9.5,orbit_ffext@orbitdownloader:2.02,{f304555a-4dfb-4c0b-bdf2-a4e3cb57215f}:1.7,{3e9bb2a7-62ca-4efa-a4e6-f6f6168a652d}:0.8.17,{B13721C7-F507-4982-B2E5-502A71474FED}:2.2.0.102,[e-mail]:1.6.6,{AE93811A-5C9A-4d34-8462-F7B864FC4696}:3.29,{dc572301-7619-498c-a57d-39143191b318}:0.3.7.4pre.090516,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5,{29852C08-1E91-4889-A6BF-C77F91D6A8F3}:1.8.50,{6C4BAFB6-2AC2-4405-A98D-546B55B3AE92}:1.8.50,{36C13C8F-54F1-412e-8177-2E411719162D}:4.0.1
BuildID=20090624025744
ProductName=Firefox
Vendor=Mozilla
Version=3.5
InstallTime=1246580952
URL=http://techguylabs.com/radio/ShowNotes/Show547
CrashTime=1247089965

Reproducible: Sometimes

Steps to Reproduce:
Don't know how to reproduce since FF3.5 is background, the last time it crashed, iTunes was in foreground and I believe(not positive) VLC player was in the foreground the previous time.



I also check the system events log and don't see any entries at the time of the crash.  This is the info from the "about:buildconfig":

Source

Built from http://hg.mozilla.org/releases/mozilla-1.9.1/rev/a625a31a0ad1
Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
cl 	14.00.50727.762 	-TC -nologo -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
cl 	14.00.50727.762 	-GR- -TP -nologo -Zc:wchar_t- -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1

Configure arguments
--enable-application=browser --enable-update-channel=release --enable-update-packaging --enable-jemalloc --enable-official-branding

Comment 1

[timeless]

https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

Comment 2

[Samuel Sidler (old account; do not CC)]

Reporter: A stacktrace would be very helpful, see the URL in comment 1.

Comment 3

[Daniel Veditz [:dveditz]]

History says ten days without an answer means we won't be getting one: incomplete.