503607 - restart firefox to complete your changes repeats nothing is installed

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[neil]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)

Hello,
I have just installed 'user agent switcher (version 0.7.2), it was happy and didn't say it was not incompatible.

After installing it said changes will take effect after a restart. So I let it restart. Except it didn't restart.

So I manually started firefox and in the add-ons the item is still in the waiting to install and firefox is still saying 'restart firefox to apply changes'.

If I uninstall a plug-in or try and and install another one, they just go in the queue and wait forever.

I've tried following the usual website finds, i.e. rename/delete the extensions files (.ini, .cache, .rdp) and this still fails. Starting in safemode fails as well.

i.e. Firefox is knackered.


Reproducible: Always

Steps to Reproduce:
1. Maybe it'll fail for you? download the link as detailed and see if it fails
2.
3.
Actual Results:  
Firefox doesn't restart

Expected Results:  
Firefox is now knackered. Reinstalling firefox fails also.

worked.

Comment 1

[Tyler Downer [He/Him]]

It sounds liek your profile is corrupted. Did you follow the steps found here, http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=319215&forumId=1?
If that does not work, create a brand new profile, and try to install.

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 3

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is far gone. If the reporter can still see this issue, Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Then please remove the closeme tag in the whiteboard, mark the bug against the proper version and comment on the bug.