503796 - Computer hangs and hums after Thunderbird attempts to retrieve mail.

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[mreecen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5
Build Identifier: Mozilla Thunderbird version 2.0.0.22 (20090605)

I open up Thunderbird and When it attempts to retrieve mail my computer freezes up completely and I have to unplug it and reboot to get back. It thought it was the window on the bottom right that was causing it for some reason. I figured out how to disable that and it was not resolved. I also have two accounts that I use as sending addresses. One of them does not work now. This all happened shortly after I installed the Thunderbird updated version. Don't know if that has anything to do with it. Please help.


Reproducible: Always

Steps to Reproduce:
1.Start Thunderbird
2.It Retrieves Mail right away.
3.Crash!
Actual Results:  
Reboot and do it over again.


Retrieve email.

Comment 1

[Ludovic Hirlimann [:Usul]]

What kinds of account do you use, POP or Imap ?
What is the window at the bottom right ?
What Anti-virus do you run, if you run one ?

Comment 2

[Wayne Mery (:wsmwk)]

yeah, bottom of http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird.
unfortunately after that it kind of leaves you hanging

Comment 3

[Ludovic Hirlimann [:Usul]]

From a private email :
pop3
It is an alert window that pops up to let me know what messages I have.
CA version 10.0.0.177

Comment 4

[[:Aureliano Buendía]]

This happens also with last 2.0.0.23 release?

Also if you run Tb in safe-mode?
Also if you disable CA antivirus?

Comment 5

[Wayne Mery (:wsmwk)]

This doesn't sound like a TB problem, and no response from reporter.
=> invalid