503979 - store.mozilla.org is timing out

Status: RESOLVED FIXED

(Websites :: store.mozilla.org, defect)

Description

[John Slater]

I just get a blank page when I try to load store.mozilla.org - Mike, can you investigate?

Comment 1

[John Slater]

Actually, the store seems to be working in Safari, but not Firefox 3.5 (still not good). 

It was working in 3.5 earlier this afternoon...

Comment 2

[Mike Bommarito]

John,

Are you still experiencing issues?  I reviewed the error logs and saw some intermittent issues around that time.  I also noticed there some issues with header information so I modified some code.  Can you let me know if it has been resolved.  I am not currently having any issues.

Mike

Comment 3

[John Slater]

Seems better now...will resolve this one. Thanks!

Comment 4

[John Slater]

Hey Mike. I just tried to place an order from the store using Firefox 3.5 and had the same problem. Basically everything is fine until I click 'submit' on the Order Options page and then it stalls and stalls and eventually gives me a blank page.

Once again, I had to use Safari to complete the order...not good. Can you help?

Comment 5

[Mike Bommarito]

I am looking into.

Comment 6

[Mike Bommarito]

Have you ever been able to place an order with 3.5.  What OS?

Mike

Comment 7

[John Slater]

I actually think both times I've tried it in 3.5 this has happened. I'm on a Mac - OX 10.5.7.

Thanks-

Comment 8

[Mike Bommarito]

So not on the Submit Order Page .... right before that when you click continue?

Comment 9

[John Slater]

that's correct

Comment 10

[Mike Bommarito]

John do you mind seeing if you can get past that page now?  I modified some things.

This appears isolated to Mac OS.  

Let me know.

Thanks,

Mike

Comment 11

[John Slater]

It works - thanks!

Comment 12

[Mike Bommarito]

There was some headers being output prior to the php redirect and that must have been causing the issue with the FF3 on MAC OS.

I am glad it works.

Have a nice weekend.

Thanks,
Mike