505073 - In the Ubuntu version of Firefox 3.5.1 the search box does not perform a search

Status: RESOLVED INVALID

(Firefox :: Search, defect)

Description

[David Ball]

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.1) Gecko/20090716 Ubuntu/9.04 (jaunty) Shiretoko/3.5.1
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.1) Gecko/20090716 Ubuntu/9.04 (jaunty) Shiretoko/3.5.1

Obtained recent 3.5.1 Shiretoko update from ubuntu ppa universe. Now when I go to search box, Firefox is not loading my search results. The problem occurs whether I try pressing [Enter] or clicking the Search icon (on the right). It is also independent of any search engine selected.

Reproducible: Always

Steps to Reproduce:
1. Select a Search engine.
2. Type a search query.
3. Press Enter or click Search icon.
Actual Results:  
Notice that the search result tab does not open as usual and no search results are loaded.

Expected Results:  
Ordinary operation, a new tab will be opened with search results from the search engine.

It was working at first. It broke some time after installing it, but I don't know when or why.

Workaround: Start a new tab, navigate to search by entering URL in address bar, enter search query on web page, search as usual.

Let me know if I should load any further information into the report.

Comment 1

[Henrik Skupin [:whimboo][⌚️UTC+1]]

David, can you please check if you see any error in the Error Console? Please check Tools | Error Console.

Comment 2

[David Ball]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: chrome://browser/content/search/search.xml :: initialize :: line 527"  data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: chrome://browser/content/safebrowsing/sb-loader.js :: anonymous :: line 48"  data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: chrome://browser/content/browser.js :: anonymous :: line 1204"  data: no]

Error: textBox._prefBranch is undefined
Source File: chrome://browser/content/search/search.xml
Line: 435

Comment 3

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Looks like we fail by getting the pref service:
http://mxr.mozilla.org/mozilla1.9.1/source/browser/components/search/content/search.xml#566

David, can you please start Firefox in Safe Mode and test again? I could be related to an installed extension.

http://support.mozilla.com/kb/Safe+Mode

If it is working in Safe Mode please try to disable your extensions step by step.

Comment 4

[David Ball]

Ran firefox-3.5 -safe-mode. Selected Continue in Safe Mode. Went to search box, typed 'test' and pressed Enter, no good. Still isn't working. Got 2 new errors though.

Here are the errors from the console:

Failed to load XPCOM component: /usr/lib/xulrunner-1.9.1.1/components/pyabout.py

Failed to load XPCOM component: /usr/lib/xulrunner-1.9.1.1/components/py_test_component.py

Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: chrome://browser/content/search/search.xml :: initialize :: line 527"  data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: chrome://browser/content/safebrowsing/sb-loader.js :: anonymous :: line 48"  data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: chrome://browser/content/browser.js :: anonymous :: line 1204"  data: no]

Comment 5

[Henrik Skupin [:whimboo][⌚️UTC+1]]

David, so this is the Ubuntu version of Firefox 3.5. Can you please download a build from http://www.mozilla.com and test again?

Comment 6

[David Ball]

Basically, downloaded firefox-3.5.1.tar.bz2 from mozilla.org and installed to /home/spaz/firefox/*. Closed Firefox and ran it from the install directory, verified version 3.5.1; it does not have the issue. By following the support document here at http://support.mozilla.com/en-US/kb/Installing+Firefox+on+Linux, I should be using the package manager to install firefox on ubuntu. As I follow the document, I end up here at https://help.ubuntu.com/community/FirefoxNewVersion, which tells me "The Check For Updates link in Firefox is disabled in Ubuntu. Firefox should only be updated through the package-management system." But, as I was saying, it wasn't broken at first. But now it is. When I issue sudo apt-get remove firefox-3.5 and sudo apt-get install firefox-3.5, it does not resolve the issue. So I tried sudo apt-get purge firefox-3.5 (which also removes config files) and sudo apt-get install firefox-3.5, still no good. My user agent string for the broken browser is Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.1) Gecko/20090716 Ubuntu/9.04 (jaunty) Shiretoko/3.5.1. The user agent string from the mozilla.org provided tarball is Mozilla/5.0 (X11; U; Linux i686 (x86_64); en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1. Don't know how much that helps guys. I'm going to remove this unbranded version though. Neither one of them look very good, so I'm going to stick to the earlier version I've been using. The menubar/toolbar/statusbar font looks much better.

Comment 7

[Henrik Skupin [:whimboo][⌚️UTC+1]]

(In reply to comment #6)
> Basically, downloaded firefox-3.5.1.tar.bz2 from mozilla.org and installed to
> /home/spaz/firefox/*. Closed Firefox and ran it from the install directory,
> verified version 3.5.1; it does not have the issue.

Thanks David. That means something is broken in the Ubuntu version of Firefox 3.5.1. You should check for bugs on https://launchpad.net/ubuntu/+bugs and file a new one if none can be found.