505442 - Javascript Tooltip with Image doesn't work

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[rvof]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)

There is a tooltip class when the checkbox page is shown
Some images shold appear when mouse over

Older version of firefox work correctly
I.E. Work correctly

At 3.5 version ( and 3.5.1 version ) the 
images don´t work






Reproducible: Always

Steps to Reproduce:
1.Click at movie image
2.Click in the link that appear at right side of the image
3.Click at COMPRAR button
4.Pass the mous over the checkboxes
Actual Results:  
No image appears

Expected Results:  
At I.E. and older version of Firefox an image is shown when mouse over

Show the tooltip

Comment 1

[Matthias Versen [:Matti]]

the website seems to be down for me (timeout)

Comment 2

[rvof]

Sorry
Please send me your first IP numbers EX: 123.45.5.77 --> 123
( the firewall usually blocks IP range out of Brasil )

I will include this IP range at firewall

Comment 3

[rvof]

Mr. Matthias

We had a lot of attacks outside Brasil
(thats why the firewall is Blocking )

Please send me your 3 first IP numbers EX: 123.45.5.77 --> 123
( the firewall usually blocks IP range out of Brasil )

I will include this IP range at firewall

Comment 4

[Matthias Versen [:Matti]]

I already got your first answer but it's difficult for me to give you an address because I get a new IP every 24h and the IP can be in several different nets.
I'm currently in 79 but that will change in the next few hours.

I hope that someone else can look at this issue with a more fixed IP address.
Which JRE are you using ?

Comment 5

[rvof]

I think that now you be able to access my site
The IP range 77.0.0.0 thru 82.0.0.0 has now free access

Please try again

The class i got at internet at site below
Classe = ToolTip
Desenvolvedor = http://www.dyn-web.com/

Comment 6

[Matthias Versen [:Matti]]

Ah, that is pure Javascript.
There is an example at http://www.dyn-web.com/code/tooltips/image_text.php , use the link "download the file" that contains examples.
This examples are working in Firefox without any issues.

I'm sorry but this area is something where I can not help with because my knowledge isn't enough but it would help if you can tell me what change between the examples and your code makes it not working in Firefox.

It's difficult to do tests with your page because it's a result of a http post and we usually expect a minimized test case here (that can be attached to the bug)

Comment 7

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.

Comment 8

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.