User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:126.96.36.199) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b3pre) Gecko/20090223 Thunderbird/3.0b2 After closing Thunderbird the application does not always close correctly and stays open in process list. Reproducible: Sometimes Steps to Reproduce: 1. Open Thunderbird and use it as normal for a number of minutes 2. Close the application using the X at the top right hand side 3. Try to open the application a little later (Cant give an exact time, you need to leave a few minutes at least...) Actual Results: Error Message box appears. Title: Close Thunderbird Text: Thunderbird is already running, but not responding. To open a new window, you must first close the existing Thunderbird prosess, or restart your system. Expected Results: Thunderbird should load.
(In reply to comment #0) > rv:1.9.1b3pre) Gecko/20090223 Thunderbird/3.0b2 Can you reproduce problem with newest trunk nightly build? > http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-comm-1.9.1/ > Download win32.zip build. You can test by UNZIP only. > Platform: x86_64 If problem due to 32bits Thunderbird is suspected, try 64bits version of Thunderbird. Official 64bits build is not available yet, but some builds can be tested if MS Windows. > http://wiki.mozilla-x86-64.com/Thunderbird:Download > http://www.start64.com/index.php?option=com_content&task=view&id=26&Itemid=75 > http://www.freeware.de/download/thunderbird-64bit_40625.html
Up to now I have not been able to recreate the bug using the nightly build: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:188.8.131.52pre) Gecko/20090721 Shredder/3.0b4pre I will keep testing today and let you know how it goes. Thanks for the information about how to use the nightly - never used it before. Thanks Ben
If you reproduce can you try to see if TB as still open connections to your email server using the netstat command ?
Ludovic - I will do, at the moment I can not get the nightly to fail. Do you want me to do a netstat on the other version that was failing?
(In reply to comment #4) > Ludovic - I will do, at the moment I can not get the nightly to fail. > > Do you want me to do a netstat on the other version that was failing? Only on the nightly. If that does fail , it means the issue as been solved. if not then we need to know :-) Can you comment on the bug say in a week if you don't encounter that again ?
I have often encountered this. It happened again with TB 3 beta 3 on a Windows Vista x64 system.
Just installed Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:184.108.40.206) Gecko/20090715 Thunderbird/3.0b3 Will keep testing this version to see if I can reproduce the bug. Chris - are you on the same version as mentioned in this message?
Hello, I have also experienced this failure of Thunderbird to completely quit. I'm using Thunderbird version 220.127.116.11 (20090605) on 64-bit Vista Home Premium SP2 to access my IMAP account. The only add-on I've installed is Lightning. When I exit Thunderbird, either by "File > Exit" or with the red X button in the top right of the window, the UI disappears completely as if Thunderbird has quit, but "thunderbird.exe *32" is still in my Task Manager's Processes list. There is no icon in the system tray, unless I get a new incoming email message. In that case, an icon appears in the tray with a notification popping up that describes the new message(s). I have not experienced the "already running" error described above; for me, double-clicking on my Mozilla Thunderbird desktop shortcut appears to launch (or relaunch) Thunderbird normally. The IMAP connection appears to have survived, though; I am not asked to re-enter my password (and I don't have a stored password). As far as I can tell, there are not multiple instances running concurrently; looking at my process list, I've only ever seen one instance of thunderbird.exe listed at any one time.
All, it is useful to report the following aspects of your situation: - is cpu high, low (non-zero) or zero? - what does netstat show for imap and ldap connections? - is Thunderbird's windows search (indexing) component enabled? mail.winsearch.enable true or false? - is gloda indexing enabled? (it is not by default) mailnews.database.global.indexer.enabled true or false? - is lightning calendar extension installed? xref bug 420744 comment 41 bug list https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=anywords&short_desc=shutdown+exit+closing+close&product=MailNews+Core&product=Thunderbird&resolution=---&bug_severity=blocker&bug_severity=critical&bug_severity=major&chfieldto=Now&field0-0-0=short_desc&type0-0-0=nowordssubstr&value0-0-0=leak+crash
Hey all, I can confirm the following. Since installing Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:18.104.22.168) Gecko/20090715 Thunderbird/3.0b3 There have been NO repeats of the above bug. I can also confirm that using version Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:22.214.171.124) Gecko/20090715 Thunderbird/3.0b3 under "Windows 7 Ultimate" the bug is not in here. I have tried the b2 under windows 7 Ultimate and managed to reproduce the same problem. This leads me to say that the fault is now fixed with the new relase. Please can anyone else confirm this? Thanks Ben
(In reply to comment #9) > - is cpu high, low (non-zero) or zero? The CPU usage of thunderbird.exe is zero. > - what does netstat show for imap and ldap connections? Here's the output of "netstat -b" at the moment: Active Connections Proto Local Address Foreign Address State TCP 127.0.0.1:27015 Admin-PC:49158 ESTABLISHED [AppleMobileDeviceService.exe] TCP 127.0.0.1:49158 Admin-PC:27015 ESTABLISHED [iTunesHelper.exe] TCP 127.0.0.1:52550 Admin-PC:52551 ESTABLISHED [thunderbird.exe] TCP 127.0.0.1:52551 Admin-PC:52550 ESTABLISHED [thunderbird.exe] TCP 127.0.0.1:52552 Admin-PC:52553 ESTABLISHED [thunderbird.exe] TCP 127.0.0.1:52553 Admin-PC:52552 ESTABLISHED [thunderbird.exe] TCP 192.168.1.47:52555 mail:imaps ESTABLISHED [thunderbird.exe] TCP 192.168.1.47:55364 sand:6667 ESTABLISHED [opera.exe] TCP 192.168.1.47:55537 www:http CLOSE_WAIT [FrameworkService.exe] TCP 192.168.1.47:55580 mail:imaps ESTABLISHED [thunderbird.exe] > - is Thunderbird's windows search (indexing) component enabled? > mail.winsearch.enable true or false? I don't see that preference at all in Thunderbird's about:config. > - is gloda indexing enabled? (it is not by default) > mailnews.database.global.indexer.enabled true or false? I don't see that preference either. > - is lightning calendar extension installed? Yes.
https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg use 'thunderbird' instead of 'firefox' when you quit, attach windbg to thunderbird.exe and use: ~* kp attach the output.
I've never used WinDbg before; I hope I did it right. I put up the log at: http://www-personal.umich.edu/~mikemorr/thunderbird-debug_118c_2009-08-10_16-22-55-344.log
Ben's problem is gone per comment 10, so closing (In reply to comment #13) > I've never used WinDbg before; I hope I did it right. I put up the log at: > http://www-personal.umich.edu/~mikemorr/thunderbird-debug_118c_2009-08-10_16-22-55-344.log Mike, please cc: on one of the other existing/possible dupe hang bugs and help out there once a fix is identified - bug 420744 or bug 494014.