505822 - Can't upload images to http://labs-wpmu.stage.mozilla.com

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Webdev, task)

Description

[Deb Richardson [:dria] (plz NEEDINFO)]

Just starting to use the stage site a little to test the new templates and whatnot.  Got an error when trying to upload an image for inclusion in a blog post, with this error:

"Unable to create directory /data/www/labs.mozilla.com-wpcontent/blogs.dir/3/files/2009/07. Is its parent directory writable by the server?"

Comment 1

[Jeremy Orem [:oremj]]

It should work for you now.

Comment 2

[Deb Richardson [:dria] (plz NEEDINFO)]

It uploads now, but I think there's a configuration error somewhere.  WP is telling me that the URL for the file I just uploaded is here:

http://labs-wpmu.stage.mozilla.com/jetpack/files//data/www/labs.mozilla.com-wpcontent/blogs.dir/3/files/2009/07/installnow.jpg

When that's really not true.  I dug around the various admin panels but couldn't figure out if/where this was set in those pages.

Comment 3

[Jeremy Orem [:oremj]]

This seems to be a wordpress bug. I'm asking in #wordpress, but haven't seen a reply yet.

Comment 4

[Jeremy Orem [:oremj]]

Ryan are you able to do spend some time debugging this? To test out on your set up, just set WP_CONTENT_DIR to something outside the main wordpress root.

Comment 5

[Ryan Doherty (:rdoherty)]

(In reply to comment #4)
> Ryan are you able to do spend some time debugging this? To test out on your set
> up, just set WP_CONTENT_DIR to something outside the main wordpress root.

I can try, but if it involves editing Wordpress code, we'll have to add Wordpress to svn.

Comment 6

[Deb Richardson [:dria] (plz NEEDINFO)]

Upping this to critical - it's a blocker at this point.

Comment 7

[Jeremy Orem [:oremj]]

Ryan, have you had a chance to look at this? I'm lost, but if you can't find anything I'll keep looking.

Comment 8

[Ryan Doherty (:rdoherty)]

I wasn't able to setup wordpress like you have it setup on stage. (blank page, no errors in log).

I commented here https://bugzilla.mozilla.org/show_bug.cgi?id=507175#c11 about what the IT config is.

Comment 9

[Ryan Doherty (:rdoherty)]

Jeremy, found this: http://codex.wordpress.org/Editing_wp-config.php#Moving_wp-content

it lists a few other constants to set.

Comment 10

[Ryan Doherty (:rdoherty)]

Was WP_CONTENT_URL defined properly?

 define( 'WP_CONTENT_URL', 'http://example/blog/wp-content');

Comment 11

[Ryan Doherty (:rdoherty)]

Quick hack:
http://labs-wpmu.stage.mozilla.com/wp-content/blogs.dir/3/files/2009/07/installnow.jpg

finds the file in comment #2

Comment 12

[Jeremy Orem [:oremj]]

Attachment: Config

Here is the config I am using. I just set WP_CONTENT_URL. Did it fix the problem?

Comment 13

[Jeremy Orem [:oremj]]

Looks like that didn't fix the problem.

Comment 14

[Ryan Doherty (:rdoherty)]

Opened ticket with wp-mu:  http://trac.mu.wordpress.org/ticket/1088

Comment 15

[Deb Richardson [:dria] (plz NEEDINFO)]

Possibly irrelevant, but just in case -- I ran across an article that said WP_CONTENT_URL and WP_CONTENT_DIR need to be defined in wp_settings.php

http://planetozh.com/blog/2008/07/what-plugin-coders-must-know-about-wordpress-26/

This could be old/not-useful info -- I'm just digging around google...

Comment 16

[Deb Richardson [:dria] (plz NEEDINFO)]

Ah, nm.  wp_config overrides wp_settings.

Comment 17

[Deb Richardson [:dria] (plz NEEDINFO)]

So, we're going to have to make a go/no-go decision for tomorrow's launch based on this bug alone.  Everything else appears to be ready to go.

We do have a work-around, so I'm inclined to launch with this bug still open, but with a close eye on getting this fixed ASAP.

Ryan, Jeremy: what do you think?  Is this critical enough to block the launch?

Comment 18

[Ryan Doherty (:rdoherty)]

(In reply to comment #17)
> So, we're going to have to make a go/no-go decision for tomorrow's launch based
> on this bug alone.  Everything else appears to be ready to go.
> 
> We do have a work-around, so I'm inclined to launch with this bug still open,
> but with a close eye on getting this fixed ASAP.
> 
> Ryan, Jeremy: what do you think?  Is this critical enough to block the launch?

I don't think it's critical enough. It only affects people uploading files. To our users, there isn't anything broken (as long as people use the workaround). We also don't know how long it will take to fix this, so we should launch.

Comment 19

[matthew zeier [:mrz]]

What do you need IT to do?  A bit lost.

Comment 20

[Ryan Doherty (:rdoherty)]

(In reply to comment #19)
> What do you need IT to do?  A bit lost.

I don't think there's anything for IT to do right now. Jeremy and I debugged it as far as we could and we think it's a WPMU bug. 

I filed a bug, no response yet: http://trac.mu.wordpress.org/ticket/1088

Comment 21

[Deb Richardson [:dria] (plz NEEDINFO)]

Dropping priority by one (it's obviously not blocking the site right now), and we're still waiting on WP.

Comment 22

[Myk Melez [:myk] [@mykmelez]]

Note: the workaround for a sub-site is to remove the sub-site prefix in addition to the file path.  For example, the following URL to an image I recently uploaded:

  http://labs.mozilla.com/snowl/files//data/www/labs.mozilla.com09/blog/wp-content/blogs.dir/8/files/2009/08/time-period-picker.png

had to be replaced with:

  http://labs.mozilla.com/wp-content/blogs.dir/8/files/2009/08/time-period-picker.png

(removing "snowl/files//data/www/labs.mozilla.com09/blog/").

Comment 23

[Michael Morgan [:morgamic]]

Jeremy - can't we use a rewrite to fix this?

Comment 24

[Jim Michaels]

by the way, with ff3.55 I can't upload firmware to my router.  works great in google chrome. router firmware is dd-wrt.  breaks in the middle.

Comment 25

[Michael Morgan [:morgamic]]

Is this still a problem?  If you guys are still running into this we can fix it; please verify.

Comment 26

[Michael Morgan [:morgamic]]

Reopen if still an issue.