Closed Bug 505908 Opened 15 years ago Closed 15 years ago

Crash in xul.dll on startup after changing computer name - unable to start at all

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 434403

People

(Reporter: mozilla, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC EA 2)
Build Identifier: http://www.mozilla.com/en-US/products/download.html?product=firefox-3.5.1&os=win&lang=en-GB

FF 3.5.1 on Windows XP SP3 (x86)
Crash ID: bp-c06bf68e-d827-4299-b70f-50e6f2090722 (one of them)

Was working fine yesterday. My computer name has been changed overnight and the machine was rebooted. Now I am unable to start Firefox at all. It crashes immediately every time - the crash reporter window comes up without the main FF window even being shown. This happens even in Safe Mode and even after I deleted %AppData%\Mozilla and %LocalAppData%\Mozilla and re-installed Firefox. I am still unable to start it at all.

Attaching a debugger shows:
Unhandled exception at 0x1002ae2c in firefox.exe: 0xC0000005: Access violation reading location 0x00000000

See above crash report for details.

Reproducible: Always

Steps to Reproduce:
1. Start Firefox (either in Safe Mode or normally)
Actual Results:  
Crash Reporter window immediately appears.

Expected Results:  
Firefox window appears.

Crash ID: bp-c06bf68e-d827-4299-b70f-50e6f2090722
reporter: please use
https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

Signature	nsDocShell::SetupNewViewer(nsIContentViewer*)
UUID	c06bf68e-d827-4299-b70f-50e6f2090722
Time 	2009-07-22 16:47:46.605391
Uptime	1
Product	Firefox
Version	3.5.1
Build ID	20090715094852
Branch	1.9.1
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 6
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x55babac
User Comments	FF worked fine, then computer name was changed and now I cannot start it at all, even in safe mode, even deleting all profile data and reinstalling.
Processor Notes 	
Related Bugs

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	xul.dll 	nsDocShell::SetupNewViewer 	docshell/base/nsDocShell.cpp:6749
1 	xul.dll 	nsDocShell::Embed 	docshell/base/nsDocShell.cpp:5133

Filename 	Version 	Debug Identifier 	Debug Filename
svrltmgr.dll 			
sysfer.dll 	11.0.2010.7 		

please submit those two libraries to some antivirus/trojan scanner thing - see bug 434403
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → DUPLICATE
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