Closed Bug 506558 Opened 15 years ago Closed 8 years ago

Mouse pointer doesnt show up after watching a full screen DIVX player video

Categories

(Plugins Graveyard :: DivX, defect)

Product:
Plugins Graveyard
Component:
DivX
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: atulgarg22, Unassigned)

References

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1

When ever you watch a online video like some online movie which require Divx player to run (avi) in full screen mode, then after switching back to normal mode the mouse pointer doesnt shows up in all instances of the firefox untill you restart the browser.
Its is repeated problem and becoming problematic while watching the online videos.

Reproducible: Always

Steps to Reproduce:
1.Go to some online movie site like http://stagevu.com in firefox
2.Open a movie and watch it in full screen mode
3.Switch to normal mode and mouse pointer will not be visible
Actual Results:  
the mouse pointer is not visible in firfox window except taskbar window.

Expected Results:  
The mouse pointer should be visible

For any querires you can give me a call at +31642386151.
Works for me with: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2pre) Gecko/20090725 Shiretoko/3.5.2pre

Can you retest in safe-mode? http://support.mozilla.com/en-US/kb/Safe+Mode
Version: unspecified → 3.5 Branch
Are you using the latest DIVX plugin version?
Yeah I am using the latest divx plugin.
I will check the safe mode today.
Hi,

I tested that in safe mode also.. and that bug is there as well.
Can you create a new profile, and try that way please?
http://support.mozilla.com/kb/Profiles
Hi,
I had faced the same problem on 3 different machines. So I dont think this problem will be profile related.
Well, please go ahead and try anyway, just to make sure.
Hi,

As asked I checked the same with 3 different profile on same machine and different machines also.
This problem is still there..
I can confirm this bug; I've been dealing with it for almost a year, throughout various FF builds. I have also confirmed it not only occurring throughout different FF profiles, but even across fresh OS installs. I recently installed Windows 7 on a totally new hard drive, installed FF and the latest official Divx Web Browser plugin, and it still happens all the time. Personally, I use Ninjavideo.net to watch streaming Divx, and the same thing happens to me. Whenever you go to full screen, the plugin hides the mouse cursor (as it normally should), but you can't get it back. The mouse still works, it just won't render the visible cursor inside any instance of FF. (As the poster said, you can still see the cursor down at the taskbar, or outside of FF.) This has to be a bug. I've tried re-installs of both FF and the plugin across multiple profiles and operating systems.
Can you please update me on the status of same?
Did you try a new profile?
Tyler, did you notice my message above? I don't know if I'm breaking protocol by adding to his bug ticket, but I registered with this forum specifically to collaborate on this issue. It's been something I've been dealing with for months; as I described, across multiple installs, profiles and OS (Vista and Win7).

In fact, when I first installed FF on my new HDD the other day, I intentionally did NOT restore anything to FF from any previous profiles or settings. I wanted to see if the issue would reproduce under a totally controlled system and setup, with fresh installs on a new HDD. But it still happens. It doesn't happen in IE, so I'm not sure if it's something between the Divx Web Player plug-in and Windows within a FF environment, but I know that other people are experiencing it too.

If you want me to make a screen-cast, showing you how the issue replicates itself across multiple profiles, I will, if that's what it takes for someone to take this issue seriously. It really hinders the browsing experience, because every time you want to watch streaming Divx in full screen, you have to restart your browser after you're done, every time.

Thanks,

Josh
@Josh, I am trying to get a response from the reporter :)
Hi, 
Please check my comment on 18-Aug-2009 that I tried different profiles also on same machine but same result.
Can you please update me now?
Component: General → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
Version: 3.5 Branch → 1.9.1 Branch
I see the arrow pointer disappear after 15 seconds, but that is also the case in normal mode. It seems a feature and it happens in Internet Explorer as well. The page gets darker and loses focus. I don't know if the gray Firefox menus should be considered normal, though.

(The plugin is a bit broken in trunk at the moment, probably because of the compositor changes (Play and Download stay on top).)
I'll file a bug for the trunk issue, for the case that it is a bug with Firefox.
The arrow pointer disappearing is INITIALLY normal; it's supposed to, so it doesn't get in the way of watching full-screen. The problem is that it gets stuck like that, and the arrow pointer won't come back when you move your mouse or exit full-screen, like it's supposed to.

The pointer is still there, but it's not rendered in FF anymore until you restart the browser. You can still minimize FF and see the arrow pointer on the desktop or in other apps, but if you move your mouse arrow into any FF window (even a separate window from the video), it disappears. It still functions (you can blindly try to click links and whatnot), but it's invisible.

The problem is that for some reason, FF isn't "taking back control" of the arrow pointer being visible, like it's supposed to. It could be related to the Divx Web Player plug-in, or possibly Java (the site I use requires Javascript to use the Divx Web Player). But I think more likely, it's the Web Player.

I really can't believe more people haven't reported this. I've seen people mention it in off-site forums, and it's been an ongoing bug since at least last February.

But any help in escalating this to the "powers that be" would be much appreciated. ;)

Thanks guys,

Josh
Hi Josh,

I cant believe that this bug is related to Divx as in the IE it works fine..
Only the FF is not able to take the control of the pointer so it makes us almost helpless in working with FF till we restart the FF.

So I think FF should take this as a bug. If I can help you in escalating this one then please let me know how?

Thanks,
Atul
(In reply to comment #17)
> The arrow pointer disappearing is INITIALLY normal; it's supposed to, so it
> doesn't get in the way of watching full-screen. The problem is that it gets
> stuck like that, and the arrow pointer won't come back when you move your mouse
> or exit full-screen, like it's supposed to.
> 
> The pointer is still there, but it's not rendered in FF anymore until you
> restart the browser. 

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.4pre) Gecko/20090911 Shiretoko/3.5.4pre

Unable to reproduce this.
It happens 8/10 times, not every time. Or, it only happens if you're in fullscreen for awhile, perhaps longer than 15 minutes or something. I don't know what the exact variable is, but it doesn't happen 100 percent of the time...just most of the time (at least, with my viewing habits).

You probably wouldn't be able to reproduce it if you tried 3 or 4 times, and only had the fullscreen window open for a few seconds or a minute or two...But like I said, I don't know what the variable is.

Have any of you tried ninjavideo.net? I'm not cheerleading for the site; it's just the main streaming Divx site I use. (You have to launch the Java view applet to allow the Divx to stream though, so make sure you do that if you try----it's called the "Ninja Video Helper")...It's just a Python bridge or something for the way they do their thing...it's a reputable site and it's not malware or anything. I've been using the site for a year and they have millions of hits per month.

Please, I'd urge at least a few people to give this issue a fair chance before closing the ticket. I'm not just a whiny 20-year-old, and I have a pretty advanced "layman's" understanding of these things. I'm positive this isn't an isolated, end-user issue.

Thanks for the help so far though.
Hi,

I never thought that Mozilla will put me into so much of trouble of 100 time check for just reporting a bug. I will say I am fed up of the Mozilla's attitude towards the bug reporting. I think more than 5 people are supporting this bug on the comments above and still you guys are not ready to accept that.

If that is the case then you can close the ticket as I don't have any problem. Its a matter of Mozilla's market value not of me. I am a big Mozilla fan so I thought of pointing out this bug.
But the kind of mail chain it is becoming I think its nothing more than my time waste.

Thanks a lot fro your effort.. I don't have time and patience to do any more testing for that.
atulgarg22@yahoo.com, it doesn't help to comment in such a way. As you probably can imagine applications like Firefox are really complex and even when external applications/plug-ins comes into play it's even harder to reproduce a given behavior on your own box. Given that we don't have any progress on this bug is simply the fact that we are not able to reproduce the problem. The following items come into my mind:

* Please tell us the DivX plugin version which can be found under the plugins pane in the add-ons manager
* Which graphic card and especially driver version you have installed
* I'm not sure if DivX is using DirectX to render the video but it would be great to know which version you have installed.
* When you can reproduce it each time even with a fresh profile I would suggest that you record a screencast and point us to its location. You can do that easily with Jing (http://www.jingproject.com/).

It's great to hear that you are a big fan and thanks for the report. But we still need more information. I hope that we can count on you. Also please check support.mozilla.com if others also have reported such a behavior. As more as information we can get as higher is the possibility that we can find steps to reproduce this particular problem. Thanks.
I didn't start this thread, but I might be able to fill your request, Henrik, if the original poster isn't able to. I tried making a screencast the other day with Wink, but it has a feature that shows the mouse pointer regardless of whether or not it's hidden by a bug like this, so it ended up to be pointless, since the recording program displayed the cursor in the final presentation, even though I couldn't see it.

I'll try out Jing and post the other relevant info you mentioned...

Thanks,

Josh
Okay Henrik, I have some info for you, and the screencast...

-----------------------------------
+ Here's a link to my DxDiag.txt report, uploaded to Paste2 (you don't even have to download it):

http://paste2.org/p/428997

Or, if this is all you need....

+ DivX Web Player Plugin version 1.5.0.52

+ ATI Mobility Radeon x1400 / ATI Driver version 8.561.0.0 (ATI Catalyst 9.3 Legacy Driver Package)

+ Direct X 11

Here's a link to the screencast, which shows what the bug looks like. The first 30 seconds of the video, I'm just waiting for the bug to reproduce by leaving the mouse idle until it disappears (as it should), then I move the mouse to see if won't come back (the bug). Like usual, it took a couple times before it happened. Sometimes it happens the first time, and sometimes it's three or four idles before it vanishes for good. You can see that when it vanished, I left fullscreen mode to better show you how the mouse is still there, but it will not render in any FF window.

+ Here is the link:

http://www.screencast.com/t/DlNsPChuPMa

-----------------------------------

This was reproduced at a streaming video site I commonly use, but I've had the bug happen at other sites as well. It happens with any video site that uses the DivX Web Player.

Also, please note as I mentioned earlier in this thread, I've had this bug happen across multiple OS builds, Firefox installs and Firefox profiles. Right now I just happen to be using a brand-new hard drive with Win7, but before this, it's been happening to me for almost a year with Windows XP and Vista...exact same problem, and it never happens in IE.

The only way that I could possibly believe this is an end-user issue is if it has something to do with my GPU or video drivers, although I've actually had different versions of the ATI video drivers installed as well, and the bug still happens.

I'm not an IT expert, but I have a pretty solid understanding of the Windows environment and software mechanics, and everything points to a Firefox bug or incompatibilty. This bug has even been happening throughout 3 different builds of the DivX Web Player, yet it never happens in IE.

At any rate, thanks for your time so far.

Thanks,

Josh
That's weird. Thanks for the screencast Josh! Let us confirm this bug for now. Sadly I cannot reproduce it on my box. I believe it is because I run Windows as a VM. The cursor doesn't get hidden.

Marcia, would you be able to have a check for this bug on the XP box in the QA lab?
Status: UNCONFIRMED → NEW
Ever confirmed: true
Thanks for looking into it. If all else fails, I can approach DivX about the issue; perhaps it's a problem with their Web Player plugin in the FF environment only, since it doesn't appear to happen in IE. It's not a wide-spread bug, but if you do some Googling, you'll be able to find many other confused users that post the issue on forums and whatnot.

Thanks,

Josh
IE doesn't use the NPAPI plugin interface to embed plug-ins. So you cannot compare both. Josh, if you do not worry you should try Chrome and check what happens there. If the problem is also recognizable in that browser it would be a sign that the bug should better be reported to DivX.
I've been trying to reproduce the issue in Chrome for about 15 minutes now and it still hasn't happened. Usually it would never take that long to reproduce in Firefox, but I'll keep trying off and on tonight. But so far, the cursor arrow is working in Chrome like it should be. I'll post an update after I try some more.
Does it also happen with the desktop dimmer disabled (in context menu)?
Yes that's one of the first things I tried...In fact I should have mentioned that I tried tweaking pretty much all of the Divx Web Player preferences, like post-processing, the dimmer, cache, remove window border, etc... None of it made a difference.

I also tried some more in Chrome like you asked, and wasn't able to reproduce the bug. However, I'll try a little more.

Thanks,

Josh
I tested a bit more, and I can reproduce it sometimes now, but not frequently enough to find a regression range for it.

I did this:
- go to http://stagevu.com/
- in the controls bar, click on fullscreen icon
- don't mouse your mouse for some time
- then suddenly right click

Result: context menu appears, but mouse pointer is gone. Hovering over the menu shows that items are selected and highlighted, but the mouse is invisible.
One of the builds that tested positive (with the bug) was a 10 Oct 2008 build, so the regression range, if it is a regression, should be before 10 Oct 2008. :)
1) As for the right-clicking to emulate it, I've never had that as a variable...It always happens whether I right-click to context menu out of idle or not (and I don't think I've ever right-clicked while in fullscreen, actually)

2) Sorry, you lost me with the technical jargon. Regression builds? You're saying that you can only reproduce it with an earlier build of Firefox? I'm sure it goes without saying, but I'm using the latest stable release of Firefox...So what does this mean? Don't worry about explaining the definitions and whatnot...I can Google that. But what does this mean for this bug ticket?

Thanks,

Josh
(In reply to comment #34)

A regression is a bug that has not always existed. It is an unintended result (fall-out) of another patch. 

You have found the bug in a release. But before this release came out, there were hundreds of test builds, called nightlies. Thousands of testers have tested those nightlies and developers have tried to fix the found bugs. Apparently this bug has slipped through.

If you know the last nightly without the problem and the first nightly with the problem, a query can be done and you get the regression window: all bugs that were checked in on this day, and one of those bugs should be the cause.

All nightlies are stored in the archive here: http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/
The main line is called "trunk" or "mozilla-central".
To be sure that your bug isn't already fixed, can you test the latest?
If the bug is also present in a trunk build of let's say 2004, it is not a regression.
The best solution to find out if it is a regression you could install and run Firefox releases like 3.5, 3.0, 2.0, and so on. If a release like 2.0 is working for you the bug reported here is a regression in the development phase for Firefox 3. If you could do that it would be great. Having that information we could do the next step. Thanks!
Ok I'll see what I can do and post back.

Thanks,

Josh
Hi,
I had faced that bug in 3.5.2 and 3.5.3 versions of FF and if I do the same process in IE 6,7 or 8 then it works fine.
Josh, do you have any update for us?
Hi,

i use FF [in 3.6 (.NET CLR 3.5.30729)] in combination with DivX webplayer [in 1.5.0.52] and - if i understand it correctly with my miserable english - i've got the same problem.

Definitly it's a bug like a ghost and it's not permanently. 
The bug is NOT fixed since report in 07/2009!
Woerki, have you seen the same problem with Firefox 3.0.x or Firefox 3.5.x too?
Yes, more then one time.
Component: Plug-ins → DivX
Product: Core → Plugins
QA Contact: plugins → divx
Version: 1.9.1 Branch → unspecified
I'm sorry I never got around to testing this by going back through old FF iterations and bug-testing it to try and isolate the build that it appeared in, but I just didn't have the time and then I forgot about it until someone recently responded to this thread.

I can confirm the bug persists in the latest stable release as well. I know the FF project is a community effort and stability-testing is something that's volunteer-based, but I just don't think I'll have the time to employ the methods described above and install dozens of FF builds to try and isolate when the bug started.

I hope my screencast displaying what the issue looks like at least helped the community a bit, and I'll continue to monitor this thread in case there's something a little less time-intensive I can do to help. Thanks for the attention that everyone has put into this bug so far though, and I hope we get it resolved one of these days. ;)

- Josh
Josh and Woerki, how often do you both see this problem? Do you have example sites where the problem is reproducible 100% for you?
Henrik, just in case you forgot, I have several detailed posts earlier in this thread with a screencast, dxdiag report and other info. Not sure if you remembered me.

To answer your question, I rarely use the Divx Web Player outside of ninjavideo.net, although I occasionally use re1ease.net as well, and have experienced it on both at about a rate of 90 percent. For testing purposes, I've also successfully reproduced it at several other sites, like the one that someone reference earlier with a direct link to that Team Fortress trailer vid.

I also just got a new laptop last month; the Asus G73JH-A1. It's a Core i7 CPU system with an ATI HD 5870, the world's fastest single-card mobile GPU (and currently using latest stable drivers). Even though we've pretty much deduced this bug occurring in a wide range of software and hardware environments, I'd thought I'd mention it still persists even with a "leading performance" PC setup under Win 7 (fresh FF install, fresh plug-ins).

Thanks,

Josh
Copied my comment from bug 535091:

Yes!  This has been a problem for me for years with Divx.  It particularly
happens when I forget to turn my power options to high performance, and my
display is turned off during the movie. I have always wondered why FF allows
the computer to idle down during media play back. (Maybe another bug search?)  

But it happens randomly at other times as well, and I believe it has something
to do with Divx not maintaining focus when a script or application requests it.
 Therefore I will try this Unfocus extension and report back what happens. 
https://addons.mozilla.org/en-US/firefox/addon/61262/
_____________
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401
BetterPrivacy-1.47 Firefox 3.6.3 - Build ID: 20100401080539
I believe I found the solution.  It seems to be a problem with the DivX Updater.

Browse to the DivX folder inside Program Files and inside "DivX Update" delete the executable file.  It seemed to have fixed the problem for me, although I have not tested this solution very thoroughly.
(In reply to comment #47)
> I believe I found the solution.  It seems to be a problem with the DivX
> Updater.
> 
> Browse to the DivX folder inside Program Files and inside "DivX Update" delete
> the executable file.  It seemed to have fixed the problem for me, although I
> have not tested this solution very thoroughly.

I am using DivX Web Player 1.5 and I haven't updated it, although I'm not sure if that has anything to do with it.
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Product: Plugins → Plugins Graveyard
You need to log in before you can comment on or make changes to this bug.