Status

()

--
major
RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: abhishek727, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-1-1])

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1

Cannot log-in into accounts.

When trying to log-in in Gmail, after typing in the user-name and password and hitting enter/clicking on sign-in, the page simply reloads. All the info I entered, ie username and password, are erased.
 
I tried digg.com and each time the following error message was displayed 
" Please check for errors below
You entered something incorrectly, please try again."
All the info I entered, ie username and password are erased.

Next I tried to log-in into my download.com account
The pop-up window in which the info is entered, ie username and password, keeps reloading.
The info I entered, ie username and password, are retained.

My anti-virus detected 2 trojans. They were deleted. 
The log file is pasted as under.
Even after deletion and re-starting my computer the problem persisted.

I was able to log-in using google's chrome at all times.
The log file is as under.


7/26/2009	9:48:48 PM	Engine version =5301.4018
7/26/2009	9:48:48 PM	AntiVirus   DAT version =5689.0000
7/26/2009	9:48:48 PM	Number of detection signatures in EXTRA.DAT =None
7/26/2009	9:48:48 PM	Names of detection signatures in EXTRA.DAT  =None
7/26/2009	9:48:18 PM	Scan Started	SAM\sam	On-Demand Scan
7/26/2009	9:51:10 PM	Engine version =5301.4018
7/26/2009	9:51:10 PM	AntiVirus   DAT version =5689.0000
7/26/2009	9:51:10 PM	Number of detection signatures in EXTRA.DAT =None
7/26/2009	9:51:10 PM	Names of detection signatures in EXTRA.DAT  =None
7/26/2009	9:59:45 PM	Deleted 	sam	C:\SYSTEM VOLUME INFORMATION\_RESTORE{17F70FCB-F390-49E4-828D-F2189BA3D8F6}\RP11\A0000796.DLL	Generic.dx(Trojan)
7/26/2009	9:59:51 PM	Deleted 	sam	c:\System Volume Information\_restore{17F70FCB-F390-49E4-828D-F2189BA3D8F6}\RP11\A0000796.DLL	Generic.dx(Trojan)
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Scan Summary
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Processes scanned    : 41
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Processes detected   : 0
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Processes cleaned    : 0
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Boot sectors scanned : 6
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Boot sectors detected: 0
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Boot sectors cleaned : 0
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Files scanned        : 43138
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Files with detections: 1
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	File detections      : 2
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Files cleaned        : 0
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Files deleted        : 1
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Files not scanned    : 25
7/26/2009	10:10:47 PM	Scan Summary	SAM\sam	Run time             : 0:22:29
7/26/2009	10:10:47 PM	Scan Complete	SAM\sam	On-Demand Scan


Reproducible: Always




In privacy the automatically start firefox in private browsing session was selected but de-selecting the above caused no change in the problem and the problem persisted.

The problem was in 3.5 and now continues in 3.5.1 versions of firefox.
Can you reproduce your issue in the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode

+or if you create a new profile ?
http://support.mozilla.com/en-US/kb/Managing+Profiles
(Reporter)

Comment 2

9 years ago
The issue can be reproduced in Firefox safemode.

1)Closed firefox and started it in safemode.
2)Tried to log-in into gmail. Same error occurred.
3)Tried to log-in into digg.com. Same error occurred.
3)Tried to log-in into download.com. Same error occurred.
and a new profile ?
Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.
Whiteboard: [CLOSEME 2011-1-1]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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