507044 - When I send a message from one account, the receiver sees it as coming from a different account and replies in kind

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[void2258]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)
Build Identifier: version 2.0.0.22 (20090605)

I have multiple identities and multiple accounts within them. When I send e-mails, people are receiving them all as originating from one of these addresses (the first made, which matches the outgoing smtp), no matter which I send it from. This is creating much confusion and many bounced e-mails. Also, it is making it impossible to sort my mail, since it is all being dumped into one inbox. 

Reproducible: Always

Steps to Reproduce:
1. Have multiple accounts
2. Send from any one other than the first one created (which corresponds to the outgoing SMTP server)
3. Receiver shows the email as coming from the first account, and all replies go there.
Actual Results:  
All mail sent as originating from the initial account.

Expected Results:  
The account the mail is sent from should always be the account that is reported to the sender and the account that is replied to unless explicitly set with the 'reply to' option.

Comment 1

[Ludovic Hirlimann [:Usul]]

Can you do three things :

 1) create a simple message with a secondary entity - send it and save it.
 2) ask the receiver to save it and send it to you

Attach both messages in eml format to this bug.

This works perfectly for me with Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.2pre) Gecko/20090728 Shredder/3.0b4pre

Comment 2

[Magnus Melin [:mkmelin]]

Are those all gmail accounts? Gmail forces the e-mail address that is used to connect to their smtp server, unless you add "allowed addresses" in the gmail prefs (on their web interface).

If that's the case, either use separate smtp settings for each identity, or add verify the addresses as per the above description.

Comment 3

[[:Aureliano Buendía]]

Reporter could answer to comment #2 and\or comment #1?

Comment 4

[Alex Maier]

Attachment: Message saved in Sent folder of primary account when sending from secondary to primary

Comment 5

[Alex Maier]

Attachment: Message saved in Inbox of primary account when sending from secondary to primary

Comment 6

[Alex Maier]

I was facing the same situation, and I have two Google account, so I tried the suggested solution. It almost works.

Here is an interesting twist: After adjusting the Google account settings to allow sending from other Google mail account, I can now send with the secondary (gmail.com) account in the "From" line, but the "Sender" is still the primary account (sonatype.com).

The messages sent this way get placed in my primary account's "Sent" folder. I believe there is a bug filed against that behaviour, but I can't find it anymore.

Anyways, I am attaching the emails sent from secondary to primary account.

Comment 7

[Dundee_123]

I got the same Problem, here's my info:

Thunderbird 3.0b4, reproducable in 3.0pre too.
Linux - Fedora 11 (up to date)

I got four E-Mail Adresses:
@t-online.de
@web.de
@web.de
@yahoo.de

The address sent from is not the primary created, its the default. Changing the
default address is working as a workaround. 
Technically Thunderbird is sending from the default address instead of the
chosen, if those does not match.

Comment 8

[Magnus Melin [:mkmelin]]

Alex, try setting the Sent folder to a local folder. The messages you attached are identical (maybe gmail's msg handling...). Normally messages in the Sent folder should not have any Received header. 

For anyone that see this, set the Sent folder to a local folder and check the message saved there. That's what get sent to the smtp server. Anything after that is out of our control.

Comment 9

[Wayne Mery (:wsmwk)]

(In reply to comment #8)
> Alex, try setting the Sent folder to a local folder. The messages you attached
> are identical (maybe gmail's msg handling...). Normally messages in the Sent
> folder should not have any Received header. 
> 
> For anyone that see this, set the Sent folder to a local folder and check the
> message saved there. That's what get sent to the smtp server. Anything after
> that is out of our control.

please retest per above with v3 current version and if working, close with resolution set to WORKSFORME (or INVALID if the problem was found to not be caused by Thunderbird). if it still exists please comment in the bug

Comment 10

[Alex Maier]

I am no longer using the program, so can't test for you at the moment.

Comment 11

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous comment. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 12

[Valerie]

Hi, I'm French. Just noticed exactly the same problem, with 2 gmail accounts.
When sending with account A, the message arrives with address of account B. But if I send with account B, it arrives with the correct address.
The message is stored both in "sent" on account A and B.

It works perfectly when using directly gmail interface, or "mail" on my Mac.
I use the latest version of Thunderbird, 68.9.0 (64 bits), on MAC BOOK, with EL CAPITAN. For several years. The problem appeared only few weeks ago.
I don't know how to change the smtp settings...

The only solution that I found, is to add the correct address by default in "reply to". But I like when it runs without any bug ;-)
And I'd like to keep working with Thunderbird.

Thanks for your help if anyone can do it.
Valérie