507341 - Browser version 3.5 keeps freezing

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[ck_staff]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 1.1.4322; .NET CLR 3.5.30729; .NET CLR 3.0.30618; yie8; 8888069603)
Build Identifier: firefox 3.5

Since downloading latest version 3.5 when browsing on random web pages it will just suddenly freeze and won't let you do anything. I have been using firefox for a long time love it and have had to go back to using IE because of the freezing.  One of the web sites it always has been freezing on is www.yahoo.com

Reproducible: Sometimes

Comment 1

[Hector Stewart]

Attachment: BBC Home or News Homwe pages

Freezing also happens when page being viewed has been minimised - it will not restore.

Comment 2

[Matthias Versen [:Matti]]

Please use http://support.mozilla.com for such issues as such things doesn't belong here.

Did you already tried the basic troubleshooting things from our support ?
testing in the safemode :
http://support.mozilla.com/en-US/kb/Safe+Mode
acreate a new profile for a test
http://support.mozilla.com/en-US/kb/Managing+Profiles

Comment 3

[ck_staff]

yes it works fine in the safe mode

Comment 4

[Matthias Versen [:Matti]]

The Firefox safemode is just Firefox without extensions and third-party Themes.
Please disable the extensions under Tools/addons/extensions one by one to find the addon that is doing that.

Ple3ase ask the extension author of that extension for help, thanks

marking invalid as extension issue

Comment 5

[ck_staff]

I"ve tried deleting the add ons but they won't delete

Comment 6

[Matthias Versen [:Matti]]

some addons can not be uninstalled if they are installed without Firefox knowledge by external windows applications but you can always disable them which should be enough.