3.5.2 won't start after install and reboot. No firefox.exe process starts.




9 years ago
7 years ago


(Reporter: helenstergius, Unassigned)


3.5 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [CLOSEME 2011-2-25])


(1 attachment)



9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5
Build Identifier: 3.5.2   Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5

3.5.2 won't start. 3.5 will. I re-downloaded 3.5.2 and reinstalled, rebooted, process and prog won't start.  3.5 works as it should after reinstall with no reboot. 

Reproducible: Always

Steps to Reproduce:
1. Install 3.5.2 and reboot, or don't. Either way.
2. Start program by double-clicking desktop icon, using the start menu icon, OR navigating to program files and double-clicking the actual executable.
3. Nothing happens.
Actual Results:  
Here's what happens:


Expected Results:  
Should have started.

Did this auto-update or something? I don't recall updating to 3.5.2 - but that's what happened. I tried a manual update. Rolling back to 3.5 then updating manually. Nothing worked. Then just went back to 3.5 and things are working fine. Never had a problem before.
can you click on firefox safe mode and try to start that way?

Comment 2

9 years ago
I just had the same problem as helenstergius above. Very nasty :(

Today, Firefox 3.5.1 automatically updated to 3.5.2. Afterwards the firefox.exe would NOT start by any means! (full install, rebooting, clicking, command prompt,...) Especially there also wasn't a way to start in safe-mode or things alike.

The problem could only be solved by manually downloading "Firefox Setup 3.5.1.exe" and installing this over the existing 3.5.2 version. Now everything is fine, but I WON'T update to 3.5.2 again!

My system: WinXP, SP3

My Firefox addons:
Adblock Plus [de] 1.1
BabelFish 1.84
CustomizeGoogle 0.76
DownThemAll 1.1.4
IE Tab 1.5.20090525
Java Quick Starter 1.0
Open As Webfolder 0.23
Tempomail 1.0.09
TrackMeNot 0.6.2

My Firefox Plugins:
Adobe Acrobat
IE Tab Plub-in
iTunesapplication Detector
Jave(TM) Platform SE 6 U13  (2*)
Microsoft DRM  (2*)
Mozilla Default Plug-in
QuickTimePlug-in 7.6.2
RealJuekbox NS Plugin
RealPlayer Version Plugin
RealPlayer(tm) G2 LiveConnect-Enabled Plug-in 32 bit
Shockwave Flash
Schockwave for Director
Windows Genuine Advantage
Windows Media Player Plug-in Dynamic Link Libryry


9 years ago
Flags: blocking-firefox3.6?

Comment 3

9 years ago
Sorry, I forgot to mention: I use the german language version of Firefox (3.5.1 and 3.5.2)
@migucocojixohure, just curious, if you update all your plugins (for example, adobe reader to 9.1.3, jave to 6 update 15, flash to, shockwave to ll.5.1.601, and then create a new profile, with no addons, then update to Firefox 3.5.2, does it start? Your old profile will still be saved.
Flags: blocking-firefox3.6?
Version: unspecified → 3.5 Branch

Comment 5

9 years ago
@ Tyler:

I could try this. Is there an easy way to update my plugin in Firefox 3.5.1? I don't find a "search for update" button for the plugins in Firefox :(

Comment 6

9 years ago
I did some further testing with my non-starting Firefox 3.5.2:

1. @ Tyler: Sorry, I didn't try to update all my Firefox plugins.
2. What I did try instead is disabeling ALL Firefox plugins and ALL 
   Firefox addons  (by pressing the "disable" button pretty often
   in the add-on manager)
   --> This does NOT solve the problem.
   For me this means: it's not an add-on/plugin related problem
3. I also started my WinXP in "protected mode" 
  (using F8 during startup of computer)
  --> This DOES help!!! In this Windows mode Firefox 3.5.2 starts properly
   on my computer.
  --> Restarting the computer in "normal" mode afterwards 
      --> Firefox won't start any more :(
4. Starting Windows in normal mode and disabeling every possible
   "service" via the "system settings" / "computer manager" / 
      "service manager tool" does not help :(

So the Firefox 3.5.2 seems to have some kind of problem with my Windows or some installed Windows driver or program. Here is where my capabilities in testing end.

This looks like a SERIOUS problem of Firefox 3.5.2 to me. Yesterday night (probably only some hours after the update became available) I have already found a couple of forum entries for this nasty 3.5.2. malbehavior...

Comment 7

9 years ago
Same issue on my PC.  One of them upgraded fine, one did not.  Firefox.exe won't even come up in processes. Uninstall/Reinstall did not work.  I will upload a capture from Filemon showing what mine is doing.  Not sure what the fix is, but I will be downgrading if that works.

Comment 8

9 years ago
Created attachment 392766 [details]
Filemon capture of trying to open Firefox

Hope this helps with trouble-shooting the issue.

Comment 9

9 years ago
Same issue OSX 10.5.7; had to remove and reinstall 3.0.13
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
Whiteboard: [CLOSEME 2011-2-25]
This bug has had the CLOSEME tag for several weeks and the date in the tag is
far gone. If the reporter can still see this issue, Please retest with Firefox
3.6.x or later and a new profile
(http://support.mozilla.com/kb/Managing+profiles). Then please remove the
closeme tag in the whiteboard, mark the bug against the proper version and
comment on the bug.
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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