508550 - Print function in Firefox does not work with Winows 7 RC

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[pragsys]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

I am unable to print anything from Firefox 3.5.2 using Windows 7 RC (32-bit) with my Canon S800.
My computer is a Dell Dimension 9100 3MHz Intel processor with 3GB Ram.
The printer just prints out one blank sheet of paper.
I have no problem with Internet Explorer 8.
I have reset the printer with About:config.
I have disabled all extensions and plugins.


Reproducible: Always

Steps to Reproduce:
1. Open web page.
2. Select File/Print or Print icon
3. Check printer properties.
4. Click OK
Actual Results:  
One sheet of paper without printing is ejected.
This does not happen when printing from IE or other programs.
This not happen when using Firefox on a Windows XP partition

Expected Results:  
Printed the page or pages.
The Print previw fuction also does allow selecting part of a page

Comment 1

[Tanner Filip [:tanner]]

Works for someone on an HP printer, probably a driver issue. Contact Cannon about that.

Comment 2

[Tobias (:Tobbi) Markus]

Also, this might help you:
http://kb.mozillazine.org/Problems_printing_web_pages

Comment 3

[pragsys]

I have already spoke to Canon.  Although they do not have a driver specfic for Windows 7 they said if the Vista driver works with Internet Explorer it should work with Firefox. But it doesn't.

Comment 4

[Tobias (:Tobbi) Markus]

(In reply to comment #3)
> I have already spoke to Canon.  Although they do not have a driver specfic for
> Windows 7 they said if the Vista driver works with Internet Explorer it should
> work with Firefox. But it doesn't.

Did you already take a look at the document I mentioned above?

Comment 5

[Tanner Filip [:tanner]]

Please do not use this as support. If you need help please go to support.mozilla.com

Comment 6

[Marcia Knous [:marcia]]

Using Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b2pre) Gecko/20091016 Namoroka/3.6b2pre and a Canon Pixma iP4300 Printer, I am able to print successfully. I know that is not the model the reporter has, but just thought it would useful to provide information re: a Canon printer being able to print successfully.

Comment 7

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.

Comment 8

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.