508772 - Gmail inbox fails to load

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[jayram]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2a1pre) Gecko/20090805 Minefield/3.6a1pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2a1pre) Gecko/20090805 Minefield/3.6a1pre

Since last 2 days, I am unable to view GMAIL inbox properly. After entering credentials firefox shows progress bar. Then it shows the "failed to load" page & after clicking on reload link, the gmail inbox is loaded in a small corner on top of the page see the attached screenshot

Also I have noticed that many other websites that use ajax are working considerably slower. 

Have verified using safemode. So not an addon issue & gmail loads fine on same computer, same connection in IE 8

Reproducible: Always

Steps to Reproduce:
1. Login to GMAIL
2. Watch inbox fail to load
3. click on reload link
Actual Results:  
gmail inbox doesnt load

Expected Results:  
gmail should be displayed appropriately

Comment 1

[jayram]

Attachment: gmail inbox

Comment 2

[Jo Hermans]

Can you try the workaround in Bug 505029 and place your results here as an
additional comment?

Comment 3

[jayram]

Attachment: gmail inbox

Comment 4

[jayram]

Deleting cert8.db didnt help. Can still see the problem

Comment 5

[Matthias Versen [:Matti]]

Please try a new profile :
http://support.mozilla.com/en-US/kb/Managing+Profiles

Comment 6

[jayram]

Creating a new profile fixed the problem

Comment 7

[Matthias Versen [:Matti]]

That is a start.
Did you close Firefox before you deleted the cert8.db file ?
Your old profile is still broken in the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 8

[jayram]

Yes I had closed Firefox before deleting cert8.db & had started it in safemode

Comment 9

[Matthias Versen [:Matti]]

Can you please clear the disk cache try it again and if that doesn't work clear the cookies ?

(tools/clear recent history/Time range: everything and check only the cache the first time (under details) and the next time cookies.)

Comment 10

[jayram]

unfortunately I dont have access to profile now. But I had cleared all data ( history, coookies, sessions etc) earlier and still experienced the problem.

Will see if I can reproduce this on some other profile

Comment 11

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.

Comment 12

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.