508907 - Fire Fox 3.5.2 goes non-responsive in safe mode/with all add on disabled.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Don Moody]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2

Was at Yahoo mail and the above happened today. 
Please advise. 
I have no virus or spy ware I have run Avast boot scan Malwarebytes AntiMalware and SuperAnti Spy ware all three say I have no infections.

Reproducible: Always

Steps to Reproduce:
1.Not hard to reproduce.
2.Happens each an every time I go to yahoo mail.
3.


Expected Results:  
I expect Fire Fox not to go non-responsive and work the way it is suppose to.

Comment 1

[Tyler Downer [He/Him]]

Can you please give some more details? Did you just log in, or where you clicking something. Also, please update your plguins (flash, reader, etc), and create a new Firefox profile, and try that way.
http://support.mozilla.com/en-US/kb/Profiles

Comment 2

[Don Moody]

Having to run I. E. Fire Fox does not load completly before it goes non-responsive. Will not even load the sign in page completely. I tried it 5 times before submitting the report. Not clicking on any thing at all.

Comment 3

[Don Moody]

Fire Fox will not say active long enough to update plug ins.
Will try to create a new profile. 
Thanks.
I'm sorry but what do I type into the run box to get there. 
Thanks.

Comment 4

[Tyler Downer [He/Him]]

firefox.exe -profilemanager

Comment 5

[Don Moody]

Was able to create a new profile and all is well again. 
Fire Fox does not go non-responsive. 
Thank you.
Don

Comment 6

[Tyler Downer [He/Him]]

well, if it does not hang anymore, must be something in your old profile.