509622 - Intermittent error messages when submitting a bug. "Template->process() failed twice"

Status: VERIFIED INVALID

(Bugzilla :: Creating/Changing Bugs, defect)

Description

[Ted]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.13) Gecko/2009073022 Firefox/3.0.13 (.NET CLR 3.5.30729)
Build Identifier: Bugzilla 3.4.1

Once we upgraded to version 3.4.1, we started to get this intermittent error when submitting bugs. The bug always gets submitted, but the following message appears:

Template->process() failed twice.
First error: undef error - Undefined subroutine
&Bugzilla::Util::ThrowtemplateError called at Bugzilla/Util.pm line 603, <DATA> line 228.
Second error: plugin error - Can't locate object method "new" via package "Bugzilla::Template::Plugin::Hook" at C:/Perl/site/lib/Template/Plugins.pm line 121, <DATA> line 228.

Reproducible: Sometimes

Steps to Reproduce:
I have not found a consistent way to reproduce the problem. For some users, they say it happens every time.

Comment 1

[Frédéric Buclin]

This error comes from get_text(). Do you have a plugin which is supposed to call get_text()?

Comment 2

[Ted]

This is pretty much a vanilla installation of Bugzilla. I don't have any plugins (that I know of) installed. Is there a way to find out if anyone is using the get_text() function? This problem started occurring only after upgrading to 3.4.1.

One other thing that could be of interest, when running checksetup.pl, I get some warnings at the end regarding precompiled templates. Since the original error has to do with a template, perhaps they are related? 

The checksetup output is included below:

C:\Software\bugzilla>checksetup.pl
* This is Bugzilla 3.4.1 on perl 5.8.8
* Running on Win2000 Build 2195 (Service Pack 4)

Checking perl modules...
Checking for              CGI.pm (v3.21)   ok: found v3.29
Checking for          Digest-SHA (any)     ok: found v5.47
Checking for            TimeDate (v2.21)   ok: found v2.22
Checking for            DateTime (v0.28)   ok: found v0.50
Checking for   DateTime-TimeZone (v0.79)   ok: found v0.93
Checking for           PathTools (v0.84)   ok: found v3.3
Checking for                 DBI (v1.41)   ok: found v1.43
Checking for    Template-Toolkit (v2.22)   ok: found v2.22
Checking for          Email-Send (v2.16)   ok: found v2.185
Checking for          Email-MIME (v1.861)  ok: found v1.863
Checking for Email-MIME-Encodings (v1.313)  ok: found v1.313
Checking for Email-MIME-Modifier (v1.442)  ok: found v1.444
Checking for                 URI (any)     ok: found v1.35

Checking available perl DBD modules...
Checking for              DBD-Pg (v1.45)    not found
Checking for           DBD-mysql (v4.00)   ok: found v4.005
Checking for          DBD-Oracle (v1.19)    not found

The following Perl modules are optional:
Checking for                  GD (v1.20)   ok: found v2.43
Checking for               Chart (v1.0)    ok: found v2.3
Checking for         Template-GD (any)      not found
Checking for          GDTextUtil (any)     ok: found v0.86
Checking for             GDGraph (any)     ok: found v1.43
Checking for            XML-Twig (any)     ok: found v3.26
Checking for          MIME-tools (v5.406)  ok: found v5.417
Checking for         libwww-perl (any)     ok: found v2.036
Checking for         PatchReader (v0.9.4)  ok: found v0.9.5
Checking for          PerlMagick (any)      not found
Checking for           perl-ldap (any)     ok: found v0.34
Checking for         Authen-SASL (any)      not found
Checking for          RadiusPerl (any)      not found
Checking for           SOAP-Lite (any)     ok: found v0.710.08
Checking for         HTML-Parser (v3.40)   ok: found v3.56
Checking for       HTML-Scrubber (any)     ok: found v0.08
Checking for Email-MIME-Attachment-Stripper (any)     ok: found v1.316
Checking for         Email-Reply (any)     ok: found v1.202
Checking for         TheSchwartz (any)      not found
Checking for      Daemon-Generic (any)      not found
Checking for            mod_perl (v1.999022)  not found
***********************************************************************
* OPTIONAL MODULES                                                    *
***********************************************************************
* Certain Perl modules are not required by Bugzilla, but by           *
* installing the latest version you gain access to additional         *
* features.                                                           *
*                                                                     *
* The optional modules you do not have installed are listed below,    *
* with the name of the feature they enable. Below that table are the  *
* commands to install each module.                                    *
***********************************************************************
*    MODULE NAME * ENABLES FEATURE(S)                                 *
***********************************************************************
*    Template-GD * Graphical Reports                                  *
*     PerlMagick * Optionally Convert BMP Attachments to PNGs         *
*    Authen-SASL * SMTP Authentication                                *
*     RadiusPerl * RADIUS Authentication                              *
*    TheSchwartz * Mail Queueing                                      *
* Daemon-Generic * Mail Queueing                                      *
*       mod_perl * mod_perl                                           *
***********************************************************************
* Note For Windows Users                                              *
***********************************************************************
* In order to install the modules listed below, you first have to run *
* the following command as an Administrator:                          *
*                                                                     *
*   ppm repo add theory58S http://theoryx5.uwinnipeg.ca/ppms
***********************************************************************
COMMANDS TO INSTALL OPTIONAL MODULES:

    Template-GD: ppm install Template-GD
     PerlMagick: ppm install PerlMagick
    Authen-SASL: ppm install Authen-SASL
     RadiusPerl: ppm install RadiusPerl
    TheSchwartz: ppm install TheSchwartz
 Daemon-Generic: ppm install Daemon-Generic
       mod_perl: ppm install mod_perl

Reading ./localconfig...

OPTIONAL NOTE: If you want to be able to use the 'difference between two
patches' feature of Bugzilla (which requires the PatchReader Perl module
as well), you should install patchutils from:

    http://cyberelk.net/tim/patchutils/

Checking for           DBD-mysql (v4.00)   ok: found v4.005
Checking for           MySQL (v4.1.2)  ok: found v5.0.45-community-nt

WARNING: You need to set the max_allowed_packet parameter in your MySQL
configuration to at least 3276750. Currently it is set to 1048576.
You can set this parameter in the [mysqld] section of your MySQL
configuration file.

Removing existing compiled templates...
Precompiling templates...done.
Attempt to free unreferenced scalar: SV 0x5b9c8f8, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c484, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c8bc, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c8e0, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c460, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b65680, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba813c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c964, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba81cc, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba81fc, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c8e0, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6595c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x4ee3d08, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b68b00, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba8238, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b65638, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba81f0, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c7e4, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b68c2c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c94c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b65638, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b656c8, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b65620, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba8208, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x4d1cdb0, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6595c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b656c8, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b65620, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba8208, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x4d1cdb0, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6595c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b656c8, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b65620, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6562c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c814, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6595c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b656c8, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b65620, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6562c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c814, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6595c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba819c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c82c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6562c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba8148, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6595c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba819c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c82c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6562c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba8148, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b6595c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5ba819c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.
Attempt to free unreferenced scalar: SV 0x5b9c82c, Perl interpreter: 0x15d3d3c at Bugzilla/Object.pm line 315.

Comment 3

[Max Kanat-Alexander]

I suspect that this is a support issue. Those errors sound like you need to upgrade to a later build of ActiveState, there. Probably the best place to follow up on this would be the support list, which is described here:

  http://www.bugzilla.org/support/

Comment 4

[Ted]

Yes - I upgraded to ActivePerl-5.10.0.1005-MSWin32-x86-290470.msi and it seemed to fix the problem. There was also an unrelated bug regarding custom fields where setting "Field only appears when:" would show the proper drop-downs, but "is set to:" would always be blank. This was a minor annoyance, and I did not report it. However, both problems seem to be fixed with the new installation of ActivePerl. I was hesitant to upgrade at first since the installation requirements called out for Perl v5.8.1.

Comment 5

[Frédéric Buclin]

Verified invalid per comment 4