511062 - imap email attachment doesn't download and messes up email and header pane

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[junk]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Lightning/1.0pre Thunderbird/3.0b3

gmail, imap. 

Several times I've clicked on an attachment and it never opens or indicates anything and then the email gets messed up as well as the header pane. 

The email when I come back to it has character/control codes at the top and in sections and a large block at the bottom representing the attachment, for which there is no longer an icon. 

As well the header pane info is all gone and just says "subject" perhaps, but weirdly indented. No to/from/subject info at all.

I've had it happen with small excel attachments and large photos. Several times, not all.

Reproducible: Sometimes

Steps to Reproduce:
1. click icon to open imap email attached photo
2.
3.
Actual Results:  
Nothing happens, then the email is messed up with character codes, attachment icon is missing, the header pane is messed up missing to/from/subject info. No attachment icon, so can't retry. (Can only rebuild index?)

Expected Results:  
I see a loving photo of Grandma. Or a message that it couldn't be downloaded, try clicking again.

Comment 1

[Ludovic Hirlimann [:Usul]]

Could you provide :
 1) a screen shot of what you see ?
 2) An imap.log (see https://wiki.mozilla.org/MailNews:Logging) when this happens ?

Comment 2

[junk]

Attachment: Screenshot of messed up header pane and email

Here's the screenshot requested. (I have the TB classic theme installed which works fine, ignore that. Did it before without it to.)

Again, a random problem, doesn't usually happen. Maybe something to do with a slow connection sometimes.

Comment 3

[Wayne Mery (:wsmwk)]

Do  you still see this problem?

Comment 4

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.