Guidelines for Live Chat room monitors

RESOLVED INVALID

Status

support.mozilla.org
Knowledge Base Articles
RESOLVED INVALID
8 years ago
6 years ago

People

(Reporter: zzxc, Assigned: zzxc)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Assignee)

Description

8 years ago
We currently don't have clear documentation for how to use Room Monitor features in Live Chat.  As we continue to get more room monitors, we need to have formal guidelines and instructions for when/how to monitor chats, how to handle abusive users, and how to open/close the queue.

This needs to be separate from the normal Live Chat documentation, since it only applies to users who have become room monitors.
http://www.sumovolunteers.co.cc/rm/portal.html has a list of commands, but not full guidelines.

Comment 2

8 years ago
Setting this to Assigned
Status: NEW → ASSIGNED

Updated

8 years ago
Target Milestone: 1.5 → ---

Comment 3

6 years ago
According to https://support.mozilla.com/en-US/kb/how-the-knowledge-base-works, article requests are no longer tracked in Bugzilla.

Reporter, if you consider your request is still applicable, post a new thread describing the content with "[Proposed] Name of the article" as title in https://support.mozilla.com/forums/knowledge-base-articles

I close this bug as invalid.
Status: ASSIGNED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INVALID
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