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I can't switch between e-mail addresses - the new version gives me a totally blank screen where there is no way out except to close firefox

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: californiacarrolls, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-1-1])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2) Gecko/20090729 YFF3 Firefox/3.5.2 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2) Gecko/20090729 YFF3 Firefox/3.5.2 (.NET CLR 3.5.30729)

we have multiple e-mail addresses.  since downloading version 3.2 yesterday, we can no longer sign out, then sign in.  All we get is a blank screen with "mozilla firefox" on the upper left corner and the "x" on the upper right corner.  

Also, a funky toolbar shows up periodically that has garbled info on it.

I'd really like to go back to the other version now, even though that would crash 90% of the time trying to get into flickr.

Reproducible: Always

Steps to Reproduce:
1.sign out of e-mail
2.sign into different e-mail
3.
Actual Results:  
blank screen

Expected Results:  
gone to the new e-mail

I run an online business that utilizes a couple different e-mail addresses.  What a PITA that I have to completely close out of firefox to return e-mails.  Maybe I'll go back to IE.
>1.sign out of e-mail

Firefox is no email client or do you mean webmail ?
In the last case, which webmail ?

And please try http://support.mozilla.com/en-US/kb/Safe%20Mode
(Reporter)

Comment 2

8 years ago
I can't sign out and back into my yahoo e-mails. I'm not totally computer savvy, so sorry I don't know the right lingo to use.  All I know is there is a major problem when you can't sign in and out of a website without closing the browser and getting back in.
Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.
Whiteboard: [CLOSEME 2011-1-1]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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