Bug 511813 (wmconey)

Repeatedly Crashes W/O Input




10 years ago
10 years ago


(Reporter: wmconey, Unassigned)



3.5 Branch
Windows Vista

Firefox Tracking Flags

(Not tracked)




10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

On Vista startup, suddenly get Vista error box  "Firefox has stopped working. Windows is looking for a solution to this problem." This changes after a few seconds to "Firefox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." If I click on "close program" this whole process repeats in about 15 seconds. If I minimize the Windows error box, I can continue. I can open a separate instance of FF while this is going on and it works fine.

Reproducible: Always

Steps to Reproduce:
1.Start Vista

I uninstalled / reinstalled FF and this eliminated the problem temporarily.

Comment 1

10 years ago
May be related to Norton 360 - poking around their website & see they just did a major version update.
Alias: wmconey
Summary: FF Repeatedly starts, Crashes W/O User Input → Repeatedly Crashes W/O Input
Do you have Firefox open when this message happens? Do you have it starting up with Vista? Can you please give any crash ids, https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report, and post it here. We need some clearer steps to reproduce then just Start Vista.
Keywords: crash
Version: unspecified → 3.5 Branch

Comment 3

10 years ago
No - Firefox is not open and it is not set to run on system start up. The error box that appears [which says "Microsoft Windows" in its title] does not display an id number of any kind.

I believe this problem to be related to Norton IPS v 1.0 which is installed as part of Norton 360.

I opened an instance of Firefox & turned off IPS from the add-ons under tools. I then uninstalled and reinstalled Firefox 3.5.2 and the problem has not recurred.
OK, well, I believe that extension is binary, so the crash is entirely it's fault. Please talk to norton.

BTW< crash ids are found in about:crashes, not in a dialog box.
Last Resolved: 10 years ago
Resolution: --- → INVALID

Comment 5

10 years ago
Understood, thanks. 

I went and poked around their forums & discovered they rolled out a major [automatic] update the same day this first appeared. I've reported it their.

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