User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:184.108.40.206) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:220.127.116.11) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729) On Vista startup, suddenly get Vista error box "Firefox has stopped working. Windows is looking for a solution to this problem." This changes after a few seconds to "Firefox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." If I click on "close program" this whole process repeats in about 15 seconds. If I minimize the Windows error box, I can continue. I can open a separate instance of FF while this is going on and it works fine. Reproducible: Always Steps to Reproduce: 1.Start Vista 2. 3. I uninstalled / reinstalled FF and this eliminated the problem temporarily.
May be related to Norton 360 - poking around their website & see they just did a major version update.
Summary: FF Repeatedly starts, Crashes W/O User Input → Repeatedly Crashes W/O Input
Do you have Firefox open when this message happens? Do you have it starting up with Vista? Can you please give any crash ids, https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report, and post it here. We need some clearer steps to reproduce then just Start Vista.
Version: unspecified → 3.5 Branch
No - Firefox is not open and it is not set to run on system start up. The error box that appears [which says "Microsoft Windows" in its title] does not display an id number of any kind. I believe this problem to be related to Norton IPS v 1.0 which is installed as part of Norton 360. I opened an instance of Firefox & turned off IPS from the add-ons under tools. I then uninstalled and reinstalled Firefox 3.5.2 and the problem has not recurred.
OK, well, I believe that extension is binary, so the crash is entirely it's fault. Please talk to norton. BTW< crash ids are found in about:crashes, not in a dialog box.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INVALID
Understood, thanks. I went and poked around their forums & discovered they rolled out a major [automatic] update the same day this first appeared. I've reported it their. Regards.
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