There are around 500 crashes a day with DTToolbarFF.dll 184.108.40.2062 These are representative stack signatures, and firefox versions where the crashes are occuring. there is more info about the breakdown in https://bugzilla.mozilla.org/show_bug.cgi?id=459850#c36 but we can keep the discussion about these new crashes here. DTToolbarFF.dll@0x4bc19 Firefox 3.0.10 http://crash-stats.mozilla.com/report/index/29d22ba5-5577-491c-a0b8-0e18a2090818 DTToolbarFF.dll@0x4bc19 Firefox 3.5.2 http://crash-stats.mozilla.com/report/index/0342a23f-caf3-4777-922c-7c7fb2090818 DTToolbarFF.dll@0x39b70 Firefox 3.0.13 http://crash-stats.mozilla.com/report/index/9a360386-6497-484e-94d5-ec4c02090818 DTToolbarFF.dll@0x3d52d Firefox 3.0.13 http://crash-stats.mozilla.com/report/index/5032a855-3312-4567-a035-47d8f2090818 DTToolbarFF.dll@0x3ff06 Firefox 3.5.2 http://crash-stats.mozilla.com/report/index/a39e030d-d76d-4067-819d-fbf042090818 DTToolbarFF.dll@0x4bc19 Firefox 3.0.1 http://crash-stats.mozilla.com/report/index/517fe23b-9612-442f-be6f-8af1a209081
out of a sample of 100 dttoolbar crashes I see a few signatures and a few dttoolbar versions. these crashes stretch across just about all firefox 3.0.x and 3.5.x versions. 80 220.127.116.112 DTToolbarFF.dll@0x4bc19 2 18.104.22.1682 DTToolbarFF.dll@0x52b13 16 22.214.171.124 DTToolbarFF.dll@0x6087e 2 126.96.36.199 DTToolbarFF.dll@0x4fcd4
topcrash stats link: http://crash-stats.mozilla.com/report/list?product=Firefox&version=Firefox%3A3.5.3&query_search=signature&query_type=exact&query=&date=&range_value=1&range_unit=weeks&do_query=1&signature=DTToolbarFF.dll%400x4bc19
Severity: normal → critical
Summary: DTToolbarFF.dll@0x4bc19 and related crashes on version 188.8.131.522 → [@DTToolbarFF.dll@0x4bc19] and related crashes on version 184.108.40.2062
will check this version of the toolbar this week
I have an email contact with the dttoolbar guys, so please contact me for the email address before blocklisting them.
not able to reproduce so far ...any ideas how to get steps to reproduce ?
ss: Can you please add the dttoolbar contact info to bug 523883 ?
Done, as a private comment.
This isn't showing up in the 3.5.3 topcrash list anymore, so suggesting that it shouldn't block release.
(In reply to comment #8) > This isn't showing up in the 3.5.3 topcrash list anymore, so suggesting that it > shouldn't block release. It's #44 on the topcrash list. What list are you looking at that it doesn't show?
Flags: blocking-firefox3.6- → blocking-firefox3.6?
Huh, my search on that page failed. Yes, topcrash #44 blocks. Needs an owner. According to the Crashkill wiki page that's Tomcat.
Assignee: nobody → cbook
Flags: blocking-firefox3.6? → blocking-firefox3.6+
Whiteboard: [crashkill] → [crashkill][crashkill-thirdparty]
Reached out. Let's see what happens.
QA, can you help reproduce, please?
(In reply to comment #12) > QA, can you help reproduce, please? yup will try again :)
Carsten, do you have the v220.127.116.112 of the toolbar? The oldest version on AMO is 1.0.8.0572. Could you send it to me if possible? Thanks.
(In reply to comment #14) > Carsten, do you have the v18.104.22.1682 of the toolbar? The oldest version on AMO > is 1.0.8.0572. Could you send it to me if possible? Thanks. Henrik, seems i recycled this vm with this installer already :(, so don't have this toolbar version anymore, hopefully we can get it from our contacts mentioned in #11
so, since this is a old version and the new version is version 1.10 maybe we should with our contacts if we should blocklist this old version ? Damon do we got a answer from this vendor ?
(In reply to comment #16) > so, since this is a old version and the new version is version 1.10 maybe we > should with our contacts if we should blocklist this old version ? Damon do we > got a answer from this vendor ? Whats the next step with this one? Damon: any word from the vendor? (comment #11). Let me know if I can help contact them. We could really use an old copy of their tool bar from them (see comment# 14). Can just block list them (comment #16) Tomcat or whimboo: Any luck finding the right version of toolbar ourselves?
(In reply to comment #17) > > Tomcat or whimboo: Any luck finding the right version of toolbar ourselves? no, all download links i found so far are now pointing to the latest version :(
Older versions of the Daemon Tools are available here: http://www.oldversion.com/Daemon-Tools.html No idea if this software also included the toolbar. But given by that side all versions >4.0 include badware. So we should try those builds.
I don't believe that this should block release, though we should follow up with the vendor and consider blocking the older (crashy) versions of the DLL.
Flags: blocking-firefox3.6+ → blocking-firefox3.6?
Whiteboard: [crashkill][crashkill-thirdparty] → [crashkill][crashkill-thirdparty][dll-block]
Current statistics are showing strong correlations to specific versions of the DTToolbar: DTToolbarFF.dll@0x4bc19|EXCEPTION_ACCESS_VIOLATION (191 crashes) 100% (191/191) vs. 1% (652/99896) 22.214.171.1242 DTToolbarFF.dll@0x568b9|EXCEPTION_ACCESS_VIOLATION (71 crashes) 100% (71/71) vs. 0% (332/99896) 126.96.36.1993 DTToolbarFF.dll@0x6087e|EXCEPTION_ACCESS_VIOLATION (51 crashes) 100% (51/51) vs. 0% (210/99896) 188.8.131.52 DTToolbarFF.dll@0x570a9|EXCEPTION_ACCESS_VIOLATION (18 crashes) 100% (18/18) vs. 0% (102/99896) 184.108.40.2060
Thank you Henrik, but we already know this is correlated to DTToolbar and is crashing there. We've dealt with a similar crash before. We also don't need to use the DLL blocklist. We can blocklist this with the regular add-ons blocklist, which is what we've done before. Damon, have you heard back from the DTToolbar guys?
--> addons.mozilla.org:Blocklisting as per comment 22
Assignee: cbook → nobody
Component: Extension Compatibility → Blocklisting
Product: Firefox → addons.mozilla.org
QA Contact: extension.compatibility → blocklisting
Whiteboard: [crashkill][crashkill-thirdparty][dll-block] → [crashkill][crashkill-thirdparty]
Version: 3.5 Branch → unspecified
message to damon indicates: > Several days ago we've released Toolbar version 220.127.116.11 which should fix > that problems reported. As far as we see number of bugreports goes down now. under the 300 mark on 11/27 for the first time. and down significantly from early nov. report for the stack signature DTToolbarFF.dll@0x4bc19 584 crashes for DTToolbarFF.dll@0x4bc19 on 20091101-crashdata 452 crashes for DTToolbarFF.dll@0x4bc19 on 20091102-crashdata 490 crashes for DTToolbarFF.dll@0x4bc19 on 20091103-crashdata 510 crashes for DTToolbarFF.dll@0x4bc19 on 20091104-crashdata 480 crashes for DTToolbarFF.dll@0x4bc19 on 20091105-crashdata 457 crashes for DTToolbarFF.dll@0x4bc19 on 20091106-crashdata 499 crashes for DTToolbarFF.dll@0x4bc19 on 20091107-crashdata 529 crashes for DTToolbarFF.dll@0x4bc19 on 20091108-crashdata 474 crashes for DTToolbarFF.dll@0x4bc19 on 20091109-crashdata 476 crashes for DTToolbarFF.dll@0x4bc19 on 20091110-crashdata 468 crashes for DTToolbarFF.dll@0x4bc19 on 20091111-crashdata 398 crashes for DTToolbarFF.dll@0x4bc19 on 20091112-crashdata 418 crashes for DTToolbarFF.dll@0x4bc19 on 20091113-crashdata 407 crashes for DTToolbarFF.dll@0x4bc19 on 20091114-crashdata 441 crashes for DTToolbarFF.dll@0x4bc19 on 20091115-crashdata 457 crashes for DTToolbarFF.dll@0x4bc19 on 20091116-crashdata 429 crashes for DTToolbarFF.dll@0x4bc19 on 20091117-crashdata 426 crashes for DTToolbarFF.dll@0x4bc19 on 20091118-crashdata 378 crashes for DTToolbarFF.dll@0x4bc19 on 20091119-crashdata 390 crashes for DTToolbarFF.dll@0x4bc19 on 20091120-crashdata 355 crashes for DTToolbarFF.dll@0x4bc19 on 20091121-crashdata 419 crashes for DTToolbarFF.dll@0x4bc19 on 20091122-crashdata 345 crashes for DTToolbarFF.dll@0x4bc19 on 20091123-crashdata 388 crashes for DTToolbarFF.dll@0x4bc19 on 20091124-crashdata 314 crashes for DTToolbarFF.dll@0x4bc19 on 20091125-crashdata 333 crashes for DTToolbarFF.dll@0x4bc19 on 20091126-crashdata 264 crashes for DTToolbarFF.dll@0x4bc19 on 20091127-crashdata 290 crashes for DTToolbarFF.dll@0x4bc19 on 20091128-crashdata 345 crashes for DTToolbarFF.dll@0x4bc19 on 20091129-crashdata 270 crashes for DTToolbarFF.dll@0x4bc19 on 20091130-crashdata 232 crashes for DTToolbarFF.dll@0x4bc19 on 20091201-crashdata 266 crashes for DTToolbarFF.dll@0x4bc19 on 20091202-crashdata
It's probably more important to investigate which versions are crashing and if the new one is or not. It's possible it's still crashing and the signature has changed because it's a new DLL.
*all* the ddtoolbar.dll crashes are going down. report for the stack signature DTToolbarFF.dll 741 crashes for DTToolbarFF.dll on 20091120-crashdata 697 crashes for DTToolbarFF.dll on 20091121-crashdata 745 crashes for DTToolbarFF.dll on 20091122-crashdata 667 crashes for DTToolbarFF.dll on 20091123-crashdata 697 crashes for DTToolbarFF.dll on 20091124-crashdata 682 crashes for DTToolbarFF.dll on 20091125-crashdata 608 crashes for DTToolbarFF.dll on 20091126-crashdata 543 crashes for DTToolbarFF.dll on 20091127-crashdata 546 crashes for DTToolbarFF.dll on 20091128-crashdata 605 crashes for DTToolbarFF.dll on 20091129-crashdata 452 crashes for DTToolbarFF.dll on 20091201-crashdata 455 crashes for DTToolbarFF.dll on 20091202-crashdata
on the 20th the compostition looked like signature list 390 DTToolbarFF.dll@0x4bc19 185 DTToolbarFF.dll@0x568b9 76 DTToolbarFF.dll@0x6087e 57 DTToolbarFF.dll@0x570a9 12 DTToolbarFF.dll@0x9450a 8 DTToolbarFF.dll@0x47349 6 DTToolbarFF.dll@0x535e8 2 DTToolbarFF.dll@0x88493 1 DTToolbarFF.dll@0x535f3 1 DTToolbarFF.dll@0x535e6 1 DTToolbarFF.dll@0x43020 1 DTToolbarFF.dll@0x3ff06 1 DTToolbarFF.dll@0x31a80 and on the dec 02 the composition looks like DTToolbarFF.dll signature breakdown signature distribution 14 signature list 266 DTToolbarFF.dll@0x4bc19 87 DTToolbarFF.dll@0x568b9 56 DTToolbarFF.dll@0x6087e 22 DTToolbarFF.dll@0x570a9 5 DTToolbarFF.dll@0x535e8 4 DTToolbarFF.dll@0x535f3 3 DTToolbarFF.dll@0x27916 3 DTToolbarFF.dll@0x1f704 3 @0x0 | DTToolbarFF.dll@0x535f3 2 DTToolbarFF.dll@0x9450a 1 _purecall | DTToolbarFF.dll@0x535f3 1 DTToolbarFF.dll@0x83239 1 DTToolbarFF.dll@0x535e6 1 DTToolbarFF.dll@0x116c7
or to show that a different way, all the major old crash singatures are in decline. there are a few new low volume signatures to keep an eye on. 390 DTToolbarFF.dll@0x4bc19 1120 266 DTToolbarFF.dll@0x4bc19 1202 185 DTToolbarFF.dll@0x568b9 1120 87 DTToolbarFF.dll@0x568b9 1202 76 DTToolbarFF.dll@0x6087e 1120 56 DTToolbarFF.dll@0x6087e 1202 57 DTToolbarFF.dll@0x570a9 1120 22 DTToolbarFF.dll@0x570a9 1202 12 DTToolbarFF.dll@0x9450a 1120 2 DTToolbarFF.dll@0x9450a 1202 8 DTToolbarFF.dll@0x47349 1120 gone 6 DTToolbarFF.dll@0x535e8 1120 5 DTToolbarFF.dll@0x535e8 1202 2 DTToolbarFF.dll@0x88493 1120 gone 1 DTToolbarFF.dll@0x535e6 1120 1 DTToolbarFF.dll@0x535e6 1202 1 DTToolbarFF.dll@0x3ff06 1120 gone 1 DTToolbarFF.dll@0x31a80 1120 gone 1 DTToolbarFF.dll@0x43020 1120 gone new crashes not seen on 11/20 4 DTToolbarFF.dll@0x535f3 1202 3 @0x0 | DTToolbarFF.dll@0x535f3 1202 1 _purecall | DTToolbarFF.dll@0x535f3 1202 3 DTToolbarFF.dll@0x27916 1202 3 DTToolbarFF.dll@0x1f704 1202 1 DTToolbarFF.dll@0x83239 1202 1 DTToolbarFF.dll@0x116c7 1202
That doesn't necessarily answer the first part of my statement, which is that we need to breakdown the module versions that are crashing to determine if the new version is crashing. It might be crashing in a different way, but while we have contact with them, we can get them to fix those crashes.
Dear Samta, I think it answers the most important parts of key question which is: ...is DDToolbar.ddl release 18.104.22.168 (actually 1.1.1.0014) having an impact in reducing the high volume of crashes in previous versions? The answer to that is yes. The bottom of comment 28 also shows a list of possibly new crashes low volume crashes that could be looked at now or some time in the future to figure out if there are *any* new problems with the new version. Please bring me a new present for the holidays to do what you are asking for. It sounds like a new, fun, and exciting tool. give crash-stats, or crash_analysis a .dll and version number and have it say which signatures apply. The only way to do this is go by hand as in: the new crash with search for the signature 4 DTToolbarFF.dll@0x535f3 1202 look at a report http://crash-stats.mozilla.com/report/index/7cb7bf26-4b81-4e9e-be32-e00872091203 see the version number DTToolbarFF.dll 22.214.171.1243 which is not 1.1.1.0014 the new version.. rinse and repeat for all reports on all signatures... I also ran a awk '$0 ~ /^ [A-z]/ || $0 ~ /1\.1\.1\.0014/' 20091203*versions*.txt | more over all of the Firefox data in http://people.mozilla.com/crash_analysis/20091203/ "DDToolbar.ddl 1.1.1.0014" shows up in being around in a few crashes by not visable to any high degree, or correlated with any specific signature. lets let this one rest until the new .dll has a chance for wider deployment, then have another look. I'll leave you cookies and milk, and carrots for the reindeer, and bring me the tool if you can. I've been a good boy this year. love, chofmann
Looked at 1800 crashes where the signature has DTToolbarFF, here are the versions: 595 DTToolbarFF.dll|126.96.36.1993 559 DTToolbarFF.dll|188.8.131.522 476 DTToolbarFF.dll|184.108.40.206 135 DTToolbarFF.dll|220.127.116.110 30 DTToolbarFF.dll|18.104.22.168 3 DTToolbarFF.dll|22.214.171.1243 1 DTToolbarFF.dll|126.96.36.1992
Thank you Cheng. That's exactly the information I wanted.
Let's blocklist the older versions, then; looks like the latest (188.8.131.52) version is having the happy effect we were hoping for. Also, not blocking release on this, but should keep it on the crashkill radar.
Flags: blocking-firefox3.6? → blocking-firefox3.6-
Crash Signature: [@DTToolbarFF.dll@0x4bc19]
Closing old blocklist bugs. Please reopen if the problem still exists.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WONTFIX
Product: addons.mozilla.org → Toolkit
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