512070 - Problem with payment gateway

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Rahul Kamtane]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

When I go to any website wherein payment has to be done, the website redirects me to payment gateway (citi bank gateway - india). At the first screen, I enter all the credit card details and click the submit button. The gateway directs me to error page saying the transaction failed as the user pressed back/forward button, or browser cookies are disabled/not supported or session has expired.

If I navigate the same gateway & website using the mozilla's "ie tab plugin" in browser the payment works out properly. This has happened with my transactions for 2-3 times due to which I am not able to use firefox for payment websites. (The total time from logging in to reaching payment gateway with error is approximately 1-2 min). I have checked for cookies and they are enabled & working properly (for email accounts).

Reproducible: Always

Steps to Reproduce:
1.Go to any payment related website
2.Go to payment gateway
3.After entering all the credit card details when submit button is clicked an error page is raised saying that transaction failed as back/forward button pressed or cookies are disabled or session expired.
Actual Results:  
Transactions fails due to session expiration/ cookies not supported/ navigation error.

Expected Results:  
The transaction should end as successful.

Comment 1

[Jo Hermans]

You'll have to give a bit more details (which website ?), as this is surely not happening for *any* payment related website ...

And besides ... did you complain that that particular website ? They would be the ones who are most knowledgeable about this problem and its causes.

Comment 2

[Rahul Kamtane]

The websites I tried with are https://mytatasky.com/portal and https://infinity.icicibank.co.in

These are secure websites for payment login & transactions.

I did not complain to website as when I tried the payment via internet explorer (just immediately after I dscovered this bug in firefox) the payment just worked fine. So there is no problem with the secure site on their end. Its a bug in firefox 3.5.2.

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.