Firefox 3.5.2 crashes when printing an e-mail from webmail.att.net

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: zzxc, Unassigned)

Tracking

({crash, qawanted, stackwanted})

3.5 Branch
x86
Mac OS X
crash, qawanted, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

9 years ago
A user on support.mozilla.com has reported that Firefox on Mac OS X crashes (without crash reporter) when printing an e-mail from webmail.att.net, but not on any other websites.  The user had an HP Inkjet printer and crashed when entering print preview or attempting to start a print job on the e-mail.

I wasn't able to find anyone else with an att.net account, so I haven't been able to test this.  Webmail.att.net accounts are provided to AT&T Worldnet users, some AT&T BellSouth users, some SBC-Global/Prodigy users, and AT&T U-Verse users.
(Reporter)

Updated

9 years ago
Severity: normal → critical
(Reporter)

Updated

9 years ago
Keywords: qawanted
Matthew: Were we able to get the crash reports from the user? Even though they only crashed on that site it might still be related to the HP printer driver, and there are a few open bugs for that.
(Reporter)

Comment 2

9 years ago
I wasn't able to get a report from this user, and I haven't seen any similar reports since.

I don't have a Mac or a webmail.att.net account, so I haven't tested this myself.  We can just close this WFM if it isn't happening anymore and no one can reproduce, but it would be good for someone to test first.
I am the user that reported HP printer crash when printing an email from webmail.att.net.  Everytime it happens a crash report is filed.  This problem does not occur with Safari.

Is anyone working on a solution?(In reply to comment #1)
> Matthew: Were we able to get the crash reports from the user? Even though they
> only crashed on that site it might still be related to the HP printer driver,
> and there are a few open bugs for that.
(In reply to comment #2)
> I wasn't able to get a report from this user, and I haven't seen any similar
> reports since.
> 
> I don't have a Mac or a webmail.att.net account, so I haven't tested this
> myself.  We can just close this WFM if it isn't happening anymore and no one
> can reproduce, but it would be good for someone to test first.

I am the user that reported HP printer crash when printing an email from webmail.att.net.  Everytime it happens a crash report is filed.  This problem does not occur with Safari.

Is anyone working on a solution?

Comment 5

9 years ago
Jacqueline, please see
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
Keywords: crash, stackwanted
Never received a bug report from the reporter, but this could have been Bug 396680.
No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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