i was trying to send an older relative to support and gave the url support.mozilla.com/... over the phone, sadly he automatically padded the url with 'www.' and then reported it didn't work. Since people will automatically add www. when they're trying to get support, we should support them :).
This would be very useful. More experienced users know that if you are going to a subdomain, there is no www., but some people just append the subdomain to www. by instinct or force of habit.
This would be an IT issue. HTTPS wouldn't work (the cert is for support.mozilla.org) so this would only affect HTTP. It should redirect to remove the 'www.' to avoid duplicate content.
Assignee: nobody → server-ops
Component: General → Server Operations
Product: support.mozilla.org → mozilla.org
QA Contact: general → phong
Version: unspecified → other
Assignee: server-ops → dmaher
Component: Server Operations → Server Operations: Web Operations
QA Contact: phong → cshields
Running a quick test in staging to make sure that the 301 works as expected; assuming everything is OK, it looks like we'll be able to finally close this ancient bug. :)
Status: NEW → ASSIGNED
www.support.mozilla.org now does a simple re-direction to support.mozilla.org; HTTPS is not affected by this change (certificate issues, as previously noted).
Status: ASSIGNED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
Component: Server Operations: Web Operations → WebOps: Other
Product: mozilla.org → Infrastructure & Operations
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