514372 - Mozilla goes Blank at various time in Yahoo Mail

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[swedishhands]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2) Gecko/20090729 YFF3 Firefox/3.5.2 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2) Gecko/20090729 YFF3 Firefox/3.5.2 (.NET CLR 3.5.30729)

At various times in Yahoo Mail when I click to open an email or sometimes I change Yahoo Mail account my screen goes white with no ability to go back or forward.  All toolbars disappear and the only option I have is to close and start over.  The previous session is not remembered.

VERY FRUSTRATING

Reproducible: Sometimes

Steps to Reproduce:
1.Checking Email on Yahoo
2.Changing Yahoo Mail Accounts
3.

Comment 1

[Matthias Versen [:Matti]]

Did you already tried the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode

Do you have any unusual plugins installed (tools/addons/plugins) like some yahoo ones ?

Comment 2

[swedishhands]

I've noticed now that every time I switch between  Yahoo Email accounts is when I encounter my problem.

I will be logged into one of my two Yahoo Email accounts.  I will sign out properly.  When I sign in to the other account and hit enter to log in......the screen goes blank to nothing but a header bar with the Mozilla ICon.  My only options are minimize, mazimize, restore which does nothing and exit.  Any other windows or applications I had open all disappear.

Comment 3

[cdac51]

I have been having the same problem and tested your issue with multiple yahoo e-mail accounts.  Sure enough, the first account worked fine, but when switching to the second e-mail account is when I encountered the blank screen.

Comment 4

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.