514455 - can not connect with sympatico server since upgrade to new version / no password entry field may be a problem?

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Feisty]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)
Build Identifier: version 2.0.0.23 (20090812)

Even after tech support diligently went through my settings with me thunderbird is still not able to send or receive - "could not connect to pophm.sympatico.ca; the connection was refused"  There is not place in the account settings to enter a password.  Could that be a problem?

Reproducible: Always

Steps to Reproduce:
1.Click on "Get Mail" 
2. Error Message "could not connect to pophm.sympatico.ca; the connection was refused"
3. [same happens for outgoing smtphm.sympatico.ca when I try to send]  

Tweaking settings by tech support for sympatico does not help - tried every single one over one hour of time.
Actual Results:  
As noted.  But to review in more detail - we tried everything.  The account was deleted and re-entered from scratch.  The account was tweaked and fine-tuned to make sure that all the settings were right.  Sympatico is happy to provide access to my mail on the server and (now) to MSOutlook, where I can enter my password. The thunderbird will not take my password, and appears to be unresponsive. Dead.

Expected Results:  
Mail coming in and outgoing without any real hassles in getting it to work.

No themes are applied, but I have to wonder if there is a shadow copy or a chrome setting that may be interfering with a smooth transition to ongoing use of your latest Thunderbird 2.x version.  Whatever the answer, it is very discouraging, and I have put more time into making Thunderbird work than some people go to work for one day.  No more thunderbird for me for several months.  Time is precious.

Comment 1

[Feisty]

I live in Canada's largest city, Toronto.  Sympatico.ca, also called bellmail.ca is one of the biggest servers here.  Think Verizon if you are American.

Comment 2

[Ludovic Hirlimann [:Usul]]

Can you check your firewall settings , make sure the new version is authorized to access the internet.

Comment 3

[Ludovic Hirlimann [:Usul]]

http://service.sympatico.ca/index.cfm?method=content.view&content_id=1067 Is sympatico using wildcard ssl certificates ?

Comment 4

[Matthias Versen [:Matti]]

>here is not place in the account settings to enter a password.  Could that be a problem?

No, Thunderbord asks you for a password if the server asks for it.
It can not ask you for a password if the connection doesn't work.

Comment 5

[Ludovic Hirlimann [:Usul]]

Feisty - can you check comment #3 and #2 please ?

Comment 6

[Feisty]

First of all, thank you, all of you for such a lot of attention to this problem.  I wish I could say that any or all of your suggestions had worked.  I really tried them all.  The firewall was lowered briefly, although it usually prompts if it thinks it might have detected something dangerous.  I went to page with Bell Sympatico Mail Settings and discovered that the mail settings given to me by tech support yesterday over the phone were not the same, so I altered them yet again, to be in sync with what was on the page.  But nada.  It was all of no use because nothing changed.  Still a long wait with the same result. The same message comes up - connection refused - and I have no idea why.  I do know THIS, that there was never a problem, never ever, until I loaded the upgrade to a new version of mozilla.  

There is something else that I know.  I am super-busy now, and working a lot.  Realistically I just can not keep this up, though I would love to help.

I suggest that somebody else who has already a sympatico account (working or not) helps you, or that you purchase one for a limited trial period, just for the purpose of problem solving.  Undoubtedly we will all win.  

I have done my bit for now.  Sorry I can't be of more assistance.

Comment 7

[[:Aureliano Buendía]]

The "issue" it's marked as resolved by support groups.

In meantine, I close this ticket as Invalid because is TB unrelated.
Feel free to reopen it if I'm wrong.

http://getsatisfaction.com/mozilla_messaging/topics/email_does_not_work_when_you_turn_on_ssl_for_incoming_and_ourgoing_mail_on_windows_7_and_for_thunderbird