515207 - After upgrade to FF 3.5.2 photos will not load

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[wb22]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2

It is Album photos on T mobile which will not load. they were fine before upgrade to 3.5.2 version. they are fine on IE.

PLEASE HELP FIX THIS

Reproducible: Always

Steps to Reproduce:
1.go to www.t-mobile.com
2.
3.
Actual Results:  
site loads but photso do not


It should have displayed the many photos in several Albums I have on t Mobile site

Comment 1

[Tyler Downer [He/Him]]

Can you give a link? Also, please start Firefox in safe mode to see if an extension is causing this.
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[wb22]

hi there

thanks for the suggestion. Once I am in SAFe mode-- what am I looking for?? How do I know an extensions is causing the problem, and how do I know which one it is???

Comment 3

[Tyler Downer [He/Him]]

You simply want to start Firefox in safe mode, and then try to view the photos. If you can view them, it is an extension, so start Firefox in normal mode and disable them then by one until you find the culprit.

Comment 4

[wb22]

I started FF in SAFe mode and still cannot see the photos.  So what is my next option???

Comment 5

[Tyler Downer [He/Him]]

Do you require a login to see the photos? If not, please give a link.
You can try to create a new profile, and see if you can reproduce the problem there (try to view the photos in the new profile).
Instructions are here: http://support.mozilla.com/en-US/kb/Managing+profiles

Comment 6

[wb22]

Yes T mobile requires a login. Have just spent an hour on Live chat with their so-called tech expert. Hopeless. Tried to tell me their site may not work with FF3.5.2!!!

Have also cleared cache and temp files -- and STILL photos do not load.
I think it is a setting to do with "hi res" or not ont he computer -- but do not know where to fin those........

Comment 7

[Tyler Downer [He/Him]]

Did you create a new profile. That is an important testing step you need to use.

Comment 8

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 9

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is far gone. If the reporter can still see this issue, Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Then please remove the closeme tag in the whiteboard, mark the bug against the proper version and comment on the bug.