Status

defect
--
critical
RESOLVED INCOMPLETE
10 years ago
9 years ago

People

(Reporter: enochellisar, Unassigned)

Tracking

({dataloss})

1.8 Branch
x86
Windows XP

Firefox Tracking Flags

(Not tracked)

Details

Reporter

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/530.5 (KHTML, like Gecko) Chrome/2.0.172.43 Safari/530.5
Build Identifier: version 2.0.0.23 (20090812)

I have created several message filters to distribute various emails to various local folders.

I create the message using "Create Filter from Message..." or by creating a New filter from the Tools menu.

The creating process works fine and I am able to run the filter once - this works.

However as soon as I close the message filters window the filter is gone.
Even when I create a log file by selecting the checkbox on the message filter window - the log file, and the fact that I checked it is not saved once the message filter window is closed.

I have searched bugzilla for this and not found it.
I have searched the web for this and not found anything useful.


Reproducible: Always

Steps to Reproduce:
1.Click Tools>Message Filters
2.Create a filter to move an email from a certain email to an existing local folder
3.Exit the message filter window
4.Click Tool>Message filters
5.Observe there are no filters
Actual Results:  
My message filters were not saved

Expected Results:  
Hoping to replace MS Outlook in reality.  But specifically I want to save my message filters... g

Self explanatory

Updated

10 years ago
Severity: major → critical
Component: General → Filters
Keywords: dataloss
Product: Thunderbird → MailNews Core
QA Contact: general → filters
Version: unspecified → 1.8 Branch
Reporter

Comment 1

10 years ago
I wanted to add, although it may not be pertinent, I have multiple email accounts being downloaded into Thunderbird.  The reason I mention this is that in the Message Filter window there is a drop down box for each email account.
So the filters I have tried to create are tied to specific accounts.
Reporter

Comment 2

10 years ago
this is a really annoying problem with Thunderbird and it is driving me to find another email program.

I want to update this to say:
I have installed Windows 7. I have re-installed Thunderbird from scratch.

IT STILL HAS THE SAME DAMN PROBLEM!

Is no one else seeing this?

Comment 3

10 years ago
no one here is having the problem, or we would have fixed it. One thing to check is if your temp directory is full.
Reporter

Comment 4

10 years ago
on a clean install under windows 7... my temp directory full? hrmm... nope, not full.

I hate to think of windows live... ug... since w7 doesnt have OE with IE anymore...

Is there no debug mode I can switch to in an effort to try and figure this out on my own?
Or can I post some config files? or ? I dunno any suggestions on how to determine how and why this is happening for me?
Same phenomeon as Bug 450424?
enochellisar have you checked Bug 450424?
Whiteboard: closeme 2010-01-15
RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → INCOMPLETE

Comment 9

9 years ago
I have experienced the same problem and I think I found out what the issue is.

I have multiple mail accounts. When I'm in the regular inbox and click in the message pane on the sender and choose "Create filter from" and make a filter, the filter disappears although it does exist, because creating a new filter with the same name results in a message that that name is already taken.

The problem does NOT appear when creating a filter in the proper inbox specific to that account.

So the bug would be:

- Filters created by using "Create filter from" from the message pane in the general inbox when using multiple mail accounts do not show up in the message filter window. It looks like they don't get assigned an account.
I can't reproduce. Can you provide an exact, live example that sets up all the preconditions using numbered steps? And is this in local folders, an imap account or pop account? (though it shouldn't make a difference)
Whiteboard: closeme 2010-01-15

Comment 11

9 years ago
Steps to reproduce.

- Windows XP;
- Thunderbird (last available build at this moment);
- 2 e-mail accounts, both IMAP
- 1 e-mail account must contain IMAP subfolders
- Message pane on

1. Select the HOME inbox, not one of the account inboxes;
2. Selected an e-mail in the HOME inbox.
3. Click on the sender in the message pane and "Create filter from"
4. Name the filter "abc"
5. Make the filter move the message to a subfolder on the imap account.
6. Press "OK"
7. The filter does NOT appear in the list.
8. Close the filter windows
9. repeat steps 3-6
10. You should get a message saying that the name for this filter already exists.
11. Cancel the filter.

To succesfully create the filter, follow these steps

1. Select the account inbox, not the HOME inbox;
2. Selected an e-mail.
3. Click on the sender in the message pane and "Create filter from"
4. Name the filter "abc2"
5. Make the filter move the message to a subfolder on the imap account.
6. Press "OK"
7. The filter appears in the list.
Kristof, what you are describing is bug 537012. It may or may not be the same issue as the reporter.

Comment 13

9 years ago
Sorry, Kent. Thanks for the feedback.
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