516154 - Firefox crashing on startup after update

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[john]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.17) Gecko/20080829 SeaMonkey/1.1.12 XpcomViewer/0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.17) Gecko/20080829 SeaMonkey/1.1.12 XpcomViewer/0.9

Firefox did auto update. Now it won't open.
It always gives an error message popup box.
I tried reinstallin several older versions and they gave the same result.

Reproducible: Always

Steps to Reproduce:
1.Click on the Firefox icon, click on firefox.exe from file, reload program and click run firefox now from the finish screen, click on firefox safe mode, anything I try to start ff gives that same box.

2.Wait
3.popup box opens
Actual Results:  
Click on the Firefox icon, click on firefox.exe from file, reload program and click run firefox now from the finish screen, click on firefox safe mode, anything I try to start ff gives that same box.

Expected Results:  
I expect firefox to open to homepage

Comment 1

[Tanner Filip [:tanner]]

This is not the place for support, please try http://support.mozilla.com/

Comment 2

[john]

Attachment: error popup box

Comment 3

[Dave Garrett]

Tanner, as per the screenshot this is a crash so we should try to get some info here. This could be handled at SUMO, but there's no real reason to bounce him there. Reopening.

Reporter, please post your crash ID:
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report#How_to_get_the_crash_ID_if_Firefox_crashes_on_startup

Comment 4

[Tyler Downer [He/Him]]

Reporter, are you using Seamonkey, or Firefox? Please give your Firefox version if you are using Firefox.

Comment 5

[Dave Garrett]

Reporter: If you don't reply with more info then there's nothing anyone can do to try to investigate your problem. Please post a crash ID. Posting a screenshot of the crash reporter is clearly not helpful, seeing as we already have one in the article I linked to. Here's a different article link, seeing as MDC is currently borked:
http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox

Tyler: Based on comment 0 it looks like he's posting from SeaMonkey because Firefox crashes on startup.

Comment 6

[Wayne Mery (:wsmwk)]

and no response to PM
=> incomplete