517082 - Upgraded from version 3.52 and I could not get online with any other browser and the CD-RW drive acted strangely. Also, email programs were blocked from receiving or sending.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[John Winter]

User-Agent:       Opera/9.80 (Windows NT 5.1; U; en) Presto/2.2.15 Version/10.00
Build Identifier: Version 3.53

Yesterday I upgraded Firefox 3.5.2 to 3.5.3.  That upgrade proved to be problematic.

1. The drawer to the CD-RW drive started opening and closing randomly and you could hear the drive trying to read a CD even though the drive was empty.
2. After the upgrade to 3.5.3, I was unable to get online with Firefox and I had difficulty getting online with the other browsers I use namely IE8 (default browser), Opera, and occasionally Google Chrome.  Also, the mail client, Outlook Express 6 was blocked from receiving mail as was the email client found in Opera.
3. I removed Firefox from the PC and ran Norton WinDoctor several times.  I also ran CC Cleaner and rebooted the PC at least three times.  The weird behavior of the CD-RW stopped and I was able to get online readily with the aforementioned browsers.  Also, email is now working correctly.

Reproducible: Always

Steps to Reproduce:
1.Since I have removed Firefox 3.53, I cannot reproduce the problem and I am frankly too uncomfortable to re-install it to see if the same issues reappear.
2.I have one other PC and I will try the upgrade on it.  If I have issues with that one, I will enter another error report
3.



PC Configuration

CPU: AMD Athlon X2 3800, 1 GB of RAM
Motherboard: Gigabyte with 690G Chipset
Video: Powercolor with ATI 2400 GPU and 256 MB of RAM

Comment 1

[Tyler Downer [He/Him]]

Please try installing Firefox on your computer again. I do not believe that Firefox could be causing the cd drive to open, simply cause it doesn't do that :). Also, your firewall was probably messed up with the Firefox update, so you should check that. Please do not enter another bug report, but post on this one if you see this on another computer.

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 3

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is
far gone. If the reporter can still see this issue, Please retest with Firefox
3.6.x or later and a new profile
(http://support.mozilla.com/kb/Managing+profiles). Then please remove the
closeme tag in the whiteboard, mark the bug against the proper version and
comment on the bug.