517653 - When try to upgrade from 3.5.2 to 3.5.3 with a upgrader in FF , the upgrade is not sucess.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Siqd Kahul]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; bg; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; bg; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3

"This update  could not be installed. Please make sure there is no other copies running on your computer , and then restart firefox"

http://support.mozilla.com/tiki-download_forum_attachment.php?locale=en-US&attId=12387

Reproducible: Always

Steps to Reproduce:
1. There is 3.5.3 !!!
2. I will happy to click check for updates...
3. Oh , no ! Upgrade failed!
Actual Results:  
Failed.

Expected Results:  
Plugins: fasterfox , adblock plus

Comment 1

[Tyler Downer [He/Him]]

You probably had a firefox.exe process still running when Firefox tried to restart. this will make the upgrade fail. If you restart your computer, then try to start Firefox, will it install? It was probably one of your addons making Firefox hang at closing.

Comment 2

[Siqd Kahul]

Stopping firefox.exe - not working
Restart computer - not working
Remove all addons and try again - not working..

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 4

[Siqd Kahul]

No, this was fixed..

Comment 5

[Siqd Kahul]

By the way, late reply.