Firefox freezes upon starting the program.

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
major
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: James, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-1-1])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9
Build Identifier: http://www.mozilla.com/en-US/products/download.html?product=firefox-3.5.3&os=osx&lang=en-US

The only option to choose from the software menu bar above the browser is "FireFox". You can not close the browser from using the icon in the task bar, the only way to close it is to "force to quit". I have tired to download and reinstall firefox numerous times with the same results. This problem only started after I installed OSX 10.6 and I haven't had this problem with any other browser.

Reproducible: Always

Steps to Reproduce:
1.Make sure 10.6 snow leopard is installed
2.Just start Firefox
3.It freezes, and have to "force to quit" because it will not close through normal procedures.
Actual Results:  
It freezes. After opening and closing broswer enough times it goes to a window that asks me to "restore window" and it has 3 different options to choose from but is still frozen and won't do anything.

Expected Results:  
It should load into the browser and allow me to surf the internet. It should not freeze.

I have tired to delete firefox and reinstall it, I have tired to reinstall OSX 10.6, I have tired to reinstall firefox without first deleting the previous version and nothing works to fix the bug. I have taken it to the Apple store and the Apple people I talked to don't believe its OSX 10.6, they believe it may be something wrong with in FireFox. I don't know what to think, all I know is I want my FireFox browser back. I miss it.
If you open firefox safe mode, will it work?
Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.
Whiteboard: [CLOSEME 2011-1-1]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.